Both the pickup site and the drop off site were very efficient in the process. I would recommend them both to anyone who asks me. The equipment was both clean and functioned as expected.
GLEN M
Customer Reviews for Free Change Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was absolutely terrible. Returned at 7:30PM. Address in map takes you to a field. Instructions say to call a number when you arrive in Greenwich (I’m figuring because it is known that this is a problem) but there was no answer. Finally found the place (which is called Hanks something, not Free Change Auto). It is dark, no lights by the building at all. There are trucks and trailers and the businesses cars everywhere. If we would have had anything other than a trailer, we would not have been able to get in. We could not back the trailer in, due to there being no space to maneuver our vehicle into the singular space we could put a trailer. So, we unhooked and had to physically move the trailer (it’s not light and many people would not be able to do that, myself included had my husband not been with me). There is no designated U-Haul drop box for keys/contract. DO NOT choose this as a return location.
CHRISTOPHER RFrom start to finish this was nothing but a joke.
Matthew SThe way I understand it, service rep isn't doing his job, needed pads, there was none, ,
DANNY LJosh was very accommodating and helpful.
Denise WThe location was great the one 800 go. U-Haul sucks. They’ve sent me to multiple locations to get a trailer that they do not have nor have they ever had in two or three months. Glad I could waste my gas in my time because you guys can’t do your job, right?
JAMIE S