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Julie M
Customer Reviews for Freedom Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
David was very helpful
RANDALL ZThe gentleman at Freedom motors was great! Very helpful and knowledgeable- they hook up the trailer for you, which is great! I was concerned I was going to have to do that part. Great service and experience!
ROBERTA MEverything went fine
JIMMY KThe vehicle was clean but after I did everything to be able to get the keys and submitted the info, it was after I went to a gas station (pilot) to get a soft drink I noticed there was a nail in the tire. It had been there for a bit and was worn. I called first thing in the morning as it was after hours and he said he would take care of it when I brought it back. I was still uncomfortable having to move stuff with the nail in the tire. Stopped by to talk to him and he said he didn’t have anything to trade it out in and would have to get a bigger truck. That means more money I didn’t have. He gave me a road side assistance pamphlet. I then needed it longer then expected and he said it was already rented after it needed to be serviced for the tire. He stated I could use it until 7:30 am the next morning as long as I had it back to him by the time he opened his doors I’d be fine. I dropped it off by 5am and I still got charged for another full day and another charge for the insurance. So my 2 day rental cost me over $400. I won’t ever use them again or Uhaul for that matter. 2.5 days should not have cost me the amount it did and I shouldn’t have had to be given a pamphlet for roadside service instead of given another vehicle. It was on their part that should have been caught before renting out.
Shannon TThe lady was Great A+
RONALD MIt was great. Period.
DAWN CDavid was friendly and professional. Location has easy access and departure.
ANITA SGood service as usual. The chains should of been hooked different so the brake works if detached .
WILLIAM KPleasant transaction, went as expected. Location was very helpful, will use again.
CHARLES NVery helpful at this location. Easy access in and out. Can’t think of a recommendation.
Kenneth HGreat staff! Made it super easy for being my first time renting an U-Haul!
BRITTANI TService and equipment were very good.
KENNETH SExcellent customer service
JIMMY KQuick check out - and the truck was warmed up due to the extreme cold.
AUTUMN OHave been here several times for trailers and uhaul and the staff are very helpful, excellent service ,and very friendly! Highly recommend
CHAD BThe inside of the trailer needed to be swept out.
JOSEPH MTop of the line service 👍
JIMMY CInside smelled bad and something was wrong with the engine. It had a serious lag when you hit the gas.
Sara BChristy had me in and out in less than 10 minutes. She's awesome
WILLIAM KGreat job! Have already recommended you to friends
GREGORY FI am most upset that I rented a truck for 24 hrs. My situation changed I couldn't get it till the next morning. I went to get the truck only to find my reservation was cancelled.If I rented for 14 hrs it should have been for 24 hrs. I had to instead make serval trips back and forth because I received a van instead. It was extremely inconvenient. The policy Uhaul has of not holding a reservation or not calling and confirming the reservation before renting it to someone else is very Disheartening. For this reason uhaul has lost a client.
ZANE CAre not happy as we brought it back with 1/4 tank and they stated it was between 1/4&1/8 and Charged us $10
PAMELA BThe vehicle was clean and in good condition. Staff was helpful. Truck return & Key drop off after hours was very helpful!
TOY BTodo esta muy bien
ANDREUW GManagement and staff are rude and inexperienced. They did not go over the truck at all. They didnt point out existing damage points on the vehicle. The keys were accidentally locked in the truck and they were NOT helpful at all. The truck sat in my yard 2 days like that, had to get sheriffs dept to open it because nobody wanted to touch a uhaul truck. When i was late bringing it back, even after informing customer service about the situation manager at Freedom Motors threatened to call truck in as stolen. Real Jackass!
Lisa BI was well pleased and well taken care of.
Tracy HWe wanted to rent the trailer for 24 hours and was charged for 48. The lady said it automatically charged for 48. That doesn't make sense to me. Pretty expensive.
AARON SGreat experience with great customer service.
SCOTT GGreat
JAMES WI ordered a dolly and was charged for it but when I got there she said they didn't have one
Brandi BThe folks at Freedom are awesome. I have rented 4 car haulers from them and never a issue.
William kNothing, it was great!
donna hDavid was very friendly and we had a very good experience with our rental
PAUL SGreat service. Way better than Robert at Mallory Ln.. Still need to work on invoices. I had a 2 day rental and they called saying rental was late on day 1. Definitely have to double check my invoice every time
William kTongue weight was very heavy for the trailer. Had a very hard time lifting it off the hitch of my truck. Need jacks to help lift.
Mark CNot much to improve upon. Excellent service and quick.
William GThis is the second 5' x 8' trailer that I have rented in the past 60 days. The tires of both trailers needed to be balanced. When empty the trailers bounce terribly at about 25 mph.
Temple FWe dropped off after hours, but the process was easy. The lot had plenty of room to park.
Roger JI don't know of anything. Very helpful people.
Jerry SLeft Trailer fender front marker light and turn light not working.
DAVID JGreat service
Joanna Koutstanding customer service and fantastic equipment
BuFORD RThe location did not have the 4 wire adaptor for lights. They should check that before renting not after Im hooked up ready to leave . Lucky no ticket
William KThis transaction was flawless, the staff were great. They were friendly, helpful, and thorough with explaining details. Definitely my best rental experience ever. I'll use this location next time for sure.
TERRY C