The whole experience was Great! Don't have One single complaint! Thank you!
WAYNE L
Customer Reviews for Freedom Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inform them that they will be charged for extra mileage!
STEVE TOnly thing was the manager didn’t know I was picking up a truck that day so maybe better communication from corporate/reservations
Rick LEverything went smoothly. Truck was clean & drove nicely.
Glenda PThe truck was bigger than I was comfortable driving. The rain made the truck handle poorly and it bounced so hard I got a super bad migraine. Moving is stressful and the “drives like a van, hauls like a truck” slogan is not at all true. Bounces all over the road and will shake your belongings no matter how tight you pack them with pillows. This truck leaked and my boxes got wet yet I put more gas in than I used…your welcome.
KIM BWhat your company can improve on is not charging people extra for false charges. It's not ok to do thing's just because you can, it's bad for business!! I will post pictures and tell everyone I know about this uhaul company in carlisle. Freedom Self Storage 3000 Gateway Dr Carlisle IA 50047
Jozetta HJim was great
James DThe employee handed this reservation amazingly.
RICHARD SThe man was very helpful however, the place was packed with political slogans and political banners. I don't think that belongs in a U-Haul facility.
SUZANNE ZGreat customer support A+
DANIEL DGet mire trucks and trailers & supplies
Doreen NCheck the equipment BEFORE giving it to the customer to make sure the lights work and the tires are somewhat balanced.
MARK FKeep the company bureaucracy out of it. I had an a problem not with the local rep nit the company reps calling after my agreement with the local rep was made and telling me I couldn't have the truck for the time I needed it. You don't call me, you call the local rep and make it right. What the company wanted wasn't feasible. I was get the truck for only overnight. 200 miles, loading and unloading with my working on Friday. Tell me how that's feasible. The bureaucracy with this and the last time I dealt with the company for some simple moving boxes makes you all look like incompetent dolts. I have no problem with the local rep. The company itself is the problem.
STEVEN BEverything was great
Feliciano RFriendly, reliable service. Easy to work with and very accommodating.
karen qIt was all great
Bethann MHighly recommend Freedom Storage. Jim went above and beyond to accommodate me.
LaNeysa SOutstanding service
Michael SIdiot friendly, 🤣 No I did appreciate the phone call for help, she was amazing..
Charles SGreat customer service and super easy to work with!
Nicole RNice people
Graciela O.
Sergey ZJim at Freedom is always pleasant to work with.
Jannelle KVery prompt and nice!
Kayla FNo one was arround to except trailer on this day, however the security guard assisted with self check in process. I would not have been as dissappointed if I had not been told a trained U-Haul severcie provider would be available for disconect and check in. An untrained security guard is not a trained severice provider.
tory SGreat facility. The owner / manager was great to work with! This facility is expanding which will make access even better.
Robert S | Overall ExperienceThe gentleman was extremely kind and made the process quick and easy. Would definitely use this location again!
Dawn CEasy in - easy out. I will be back!
Dan SJim Widmann at Freedom Stortage was so incredibly helpful Made everything a breeze
VERNON SIt was a difficult task to try to get access to the truck. The fact that there was no attendant weighed heavily on this. Cell hone coverage in that area is poor at best. You need someone there to dispatch the truck!
lyman CImprove the app/web browser. It skipped half the steps, never saw the pics nor the milage and gas to compare. Better service for key location and password. Had to call in to find the key, and the doors were unlocked.
Trevor WWe found this facility safe and secure. I never worried about our belongings while they were there.
paul n | Overall ExperienceVERY unprofessional. The place was covered in political banners and the employees were ick. I felt extremely uncomfortable picking up my equipment from them, and would NEVER recommend this location to anyone ever ever again.
Glenn MQuick and easy
Gary PThese folks were easy to deal with and ;made my drop off quick and easy.
Charles BJim was very helpful and friendly
Catherine JThe office is a ohmage to trump and he has a podcast studio in it. In my opinion he is planning another attempt to overthrow the government. Plus there was no room in the parking lot for the equipment.
SHAWN JWhen we were charged twice they immediately corrected the situation. They were accommodating for return date of the truck. Would recommend them for your moving needs.
Shelli gAgain, trouble with the website in trying to "return" the trailer; it wanted to rent me another one. The staff member I spoke to stated he would take care of it and he did, sending me a confirmation e-mail. In general, U-Haul staff are great, the U-Haul website needs work.
Manila SNo one was there, I had to leave the key in a drop box.
Kevin SDropped off a day early and earlier in the morning before they were opened. Called help line to get the drop off moved closer and they were great help. Looks like all billing is good. Great experience.
Randy HAs I mentioned in my other review, I will never recommend UHaul to any living being. To sum it up, UHaul SUCKS!!!
Anna SJim is above and beyond helpful.
Lesa V | Overall ExperienceThe owner is selling Trump apparel, podcasting out of the office space, working out (there is a weight bench) and selling really strange items. This was not the location I selected to pickup my vehicle from and the vehicle was not in the condition the pictures taken showed. The interior was dirty, the exterior had damage not shown when I reviewed and had to upload numerous photos of existing damage.
Garrett HWe had excellent service from beginning to end. They didn't have a 15 ft truck so they gave us a 20 ft truck at the same cost. They even gave us a truck with a full tank of gas. It was a great experience and made my transition go well.
Zachary APay attention to the order. Respond quickly. Have better lighting in the units.
Andrew BGreat facility and Staff was exceptionally helpfully!
Mark R | Overall ExperienceNice guy. Will use again!
BERNARD MGreat customer service, and location. Will be using here again
Lance CJim has always been such a pleasure to work with. We have rented several U-Haul trucks and have had storage since since February. The facility is monitored, always felt safe, is extremely clean, never seen a rodent so I believe he has his facility well maintained and pest inspected. We have not opened our storage unit since February and there was not a single issue with our belongings.
Kristen J | Overall ExperienceAll was good.
CHRISTOPHER MVery easy and quick closing process! Thanks
MARY WOutstanding! customer service and immaculately maintained. Jim, the owner, couldn’t have been any nicer and HONEST to the core. When I first secured a unit, the only available unit was actually larger than what my needs were, but Jim assured me that when a unit more aligned with my needs became available, he would come bract me. And, sure enough!-he did! He’s the best!
Cathy B | Overall ExperienceJim that owns Freedom Storage is absolutely fantastic. He’s helped me out every time I needed to extend my stay along with anything else I’ve needed. Highly recommend using his facility.
Troy P | Overall ExperienceAbsolutely one of the best services I worked with. Very knowledgeable and helpful staff. Jim had you set up and ready to go in no time and was available for questions or concerns. Highly recommend!
CHERYL SThanks Jim Its been a pleasure doing business with you....again.
Chatham P | Overall ExperienceJim’s great. The endless calls from Uhaul corp suck. 👍🏽
Brandi pTruck box was damaged on the inside and the previous user tried to hide it, as it was not noticeable when we were loading the truck. However, when we were unloading the truck much of our belongings had water damage as it had rained during our travels.
Brian KVery nice storage facility. The owner is a standup American who takes pride in what he does. Fair price and safe! Thank you!
Kagan T | Overall ExperienceFriendly and helpful staff
VALENTINE FuHaul called and told me that the 10 foot truck was not available, and said I would have to take a 15 foot (Made my reservation over three weeks before). When I got to Carlisle, they had a 10 foot. He updated everything, it was quick, Jim was awesome, and I got the right sized truck for what I needed!
Hilary WThis location was great Uhual customer service and the SE 14th st location in DSM IA have been a nightmare.
Alesia BA relative referred me to this facility and so glad they did. When sons helped me move in and out, they said if it were more convenient to their homes, they’d switch their storage. We loved the use of an app to enter and exit, kiosk available to purchase lock, automatic payments, and well maintained drive areas. Also appreciated the fact the storage entrances were raised slightly above ground level to prevent water from running into the units. Thank you to Jim for the great service! I will certainly recommend you to anyone looking for storage.
Vicki A | Overall Experience