Customer Reviews for Freeport West Self Storage
(U-Haul Neighborhood Dealer)

15 reviews

Freeport West Industrial Park Bldg D4   Clearfield, UT 84016

(801) 416-2021

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed
  • 7/24/2021: 8:00 am - 7:00 pm

Services at this Location:

Contact Us

(801) 416-2021

Freeport West Industrial Park Bldg D4
Clearfield, UT 84016

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed
  • 7/24/2021: 8:00 am - 7:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Explain how to hook-up and un-hook the trailer. We had to unhook the trailer by ourselves and had no idea how to, since it was hooked up for us at pick up

NATALEE H. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

I want to say that this was the best customer service by far from any Uhaul facility I've experienced in the state of Utah. The gentleman that helped us at the Freeport Location was outstanding. He was top quality in his customer service. Friendly, helpful and made our rental experience very enjoyable. Thank you so much.

Leslie B. 
Rating:
5.0

Friendly service. Everything was ready to go.

Brett M. 
Rating:
5.0

Roger and Patrick were super friendly and very helpful. I'll rent from here again!

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY V. 
Rating:
5.0

Customer did not leave a comment.

Vaisou P. 
Rating:
1.0

I've used U-Haul multiple time and have enjoyed the convenience, efficient check-out/in, and overall good customer service. Not one of those descriptions apply to this location. When checking out the truck, the service rep could not answer any questions about checking the vehicle in after hours. When I returned early, the same rep was equally in helpful. After checking my text I was able to work through checking in my vehicle. At that point I saw the final price and the rep had charged me for safe move, a dolly, and moving blankets. I received none of these items. They were not disclosed to me when I rented the vehicle. When I asked the rep about this he told me I needed to call another UHaul dealership to get it fixed. When I called them that said that they had nothing to do with the Freeport location. They recommend that I call 1800UHaul. Have been sitting on hold for 45 minutes. This has been the worst Experience I've had with UHaul. Clearly this is a location problem. I would highly recommended avoiding this location. Update: Finally got someone at national to care. They sent a message to the regional rep. He reversed half of the false charges and called it good without talking to me..... Horrible experience all the way around.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Roger was a pleasure to work with. Very helpful.

AMY RENEE D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRU P. 
No reviews have been submitted for this location.

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