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MARTHA L
Customer Reviews for Freeway Smog & Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cant imagine how you could improve. Everything and everyone was excellent!
lorie aThank you for taking good care of me! Great service
NANCI PEverything because: This whole reservation went south, pick up availability after I reserved was a night mare as I requested a local pickup. We're forced to go out out to mojave or bakersfield to get a 10 ft when I requested a 15 ft. Had to move the date ahead to Thursday causing us disabled women to have to do heavy lifting on our own as our help was available Sat morning . We're offered only a 10' then couldn't get that as it wasn't a live agent location, had no codes for truck pickup, spent 2 hrs trying to get a code after all the phone and online attempts . Ended up with a 15 but also had to pay another month's storage because we older women with disabilities couldn't load up the heavier things....or stack to top. THIS WHOLE DAMN EXPERIENCE WAS A NIGHTMARE AND THE TWO WOMEM ONE BEING NAMED MYRA WAS A DISASTER. I reserved like 2 or 3 weeks in advance around help availability to be able to get everything moved out to visalia and didn't get it all done because they told myself and another person that the people MOVING IN LOCALLY HAD PRIORITY in getting the local trucks first.! RIDICULOUS
Zoila PAfter using the vehicle for a couple of hours to move goods in cardboard boxes from my home to a storage unit 2 miles away, I was charged a $50 "cleaning" fee. Of course I have filed a dispute. The advertising on the side of the truck, which says "$19.95 a day" is intended to mislead and is very successful at its intended purpose. I was charged more than $100. Avoid.
John SI drove 104 miles to pick up the rental and was about 15 or 20 minutes late. The person in charge was not in, she went to get coffee. when she completed the transaction she handed me the keys and said we have a lot of trucks so your just going to have to look for it by the number. The total gas of the truck marked was incorrect, when pointed out to her she marked on the same paper with a pen which looked like I could have done it myself. I hope I never have to rent from this location again. So much more to say but don't want to type it all out.
Robert LThe manager was very polite, and her mechanic was very helpful with disconnecting the trailer.
Mario LThe location wasn't open. Key dropped in after hours box. Advised your customers service representative Kat when dropped off Saturday morning at about 9:41 am.
Steven KThey helped me get the truck I needed, worked efficiently to get me processed and on my way. I didn't like backing up into the street to clear the fences and having to watch out for traffic with the limited visibility. I would have preferred the truck was parked so that I could just away forward.
Reuben GNo area is a bad area also door was broken on back of uhaul and had to find help to open back of truck to get my things out in tx not happy with the truck and problems I had getting truck as well
CRYSTAL SEvery thing was in pristine order so you know the old saying “IF IT AIN’T BROKEN IT DON’T NEED NO FIXING 👍🏽And thank you for your service to me once again.
david sPROFESSIONAL, COURTEOUS, AND VERY CUSTOMER FRIENDLY!!!
Donald PThe gas had been siphoned and the hose was still hanging out of the tank. It took an hour to get the app to work. I was dropped out of it for some reason. This location is closed on the weekends so there was no counter help.
Millie SGood service tanks
jose cHave a working ac, clean interior of cab.
Judy RPERFECT!!!!!!
NIKKI BI waited two weeks with a hold on my credit/debit card for the truck to be returned in the system. While the people at corporate helpline were courteous and helpful, they could not release the hold. The franchisee is inept, lazy or some combination of both. I will never use this location again and intend to warn anyone else looking to rent equipment never to use them either.
Anthony SNeighborhood needs improvement 😎
Marcus LSaid they open 10 to 6. Nobody was there. They decided to close and not help me.
Lonnie PStop LOW BALLING Rental prices, Be HONEST, When you post a price, That's a COMMITMENT When you change that price When I come to rent the equipment, It shows U-HAUL Engages in illegal practices.
TIMOTHY PI was sent over to this location after the other location in mojave refused to help me even though their hours of operations was open until 5 and I was trying to return my rental at 3:30 pm. Lady told me that she was closed regardless of what the hours were, refused to help me altogether. Not the smog places fault as they were closed and not involved, but I will never return anything in mojave again, I'd rather spend more money and return in Tehachapi or Lancaster. Just all around very unhappy with mojave storage location.
Aaron E