Customer Reviews for Freeway Towing
(U-Haul Neighborhood Dealer)

393 reviews

1301 SW 71st Ave   Miami, FL 33144

(305) 269-7931

Location Hours

  • Mon: Closed
  • Tue-Fri: 1 pm - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(305) 269-7931

1301 SW 71st Ave
Miami, FL 33144

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 1 pm - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 11 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NATHANIEL D. 
Rating:
2.0

Nobody was at the location, even though their front door said they were open. WE had to call U-Haul to get help and lockbox code. The equipment we ordered was also not inside the truck.

Holly M. 
Rating:
3.0

Dolly wasn't on truck and get charge for it.

Jonathan L R. 
Rating:
5.0

Elliot at Freeway is a great guy, he's very responsive and prompt in handling the rental. I'd highly recommend anyone in this area to use Freeway Towing location for Uhaul rental needs.

Lamar K. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
3.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

Always a pleasure

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

Tahily B. 
Rating:
5.0

Customer did not leave a comment.

JULIANO F. 
Rating:
1.0

The reservations system assigned the location with no possibilty of change. Also the system assigned a drop-off time where the location was closed, leaving the chance to be penalized because a system fail

MIRNA A. 
Rating:
3.0

I paid more than I expected because the guy never asked me about the insurance, but he decided charge it anyway. I saw in my voucher after all.

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
5.0

Customer did not leave a comment.

LAMAR K. 
Rating:
5.0

Customer did not leave a comment.

Keiver H. 
Rating:
1.0

We were unable to get a hold of anyone all day, we were instructed to contact them once we arrived in Miami. We were also not informed by the Miami office scheduler when we rescheduled our dropoff location in Miami that this location was closed on Mondays. We were there, called four time and there was no drop box on the door that we could find. I finally reached someone who was rude and bothered. He told us to leave the keys in the truck. We were parked outside down the road from the Uhaul, the only available spot for us to park the truck and tow. We left the key inside and after leaving with an Uber driver had him take us back to the shop. We were worried that we would be responsible if someone stole the truck and tow. We immediately contacted uphaul and they informed us that we would have to pay for a lock smith. We are very upset to say the least. He was going to pass our concerns to uphaul supervision and someone was going to contact us. We have not been called or contacted.

Samuel F. 
Rating:
5.0

Great customer service. I believe her name is Roxanne.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
1.0

No robar al cliente. No entiendo porque me pusieron un fee de gasolina en el invoice, si yo antes de entregarlo le puse gasolina (lo que solamente usé durante el viaje) o sea yo lleno gasto mi dinero y todavia la compañía freeway me cobras más, lo siento pero yo no vuelvo a tomar sus servicios y tampoco lo recomendaría por mi mala experiencia. Que mal se ve que quieran hacer lo vivos y querer sacar más diner al cliente.

PEDRO C. 
Rating:
5.0

Customer did not leave a comment.

NELSON C. 
Rating:
5.0

Thanks for the good customer service with the paperwork. Would certainly recommend!

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

The same service I received, on time and good customer service, the equipment in good condition.👏👏😉

ANA M. 
Rating:
5.0

This is one of the best locations I have been to for my haul needs. Two gentlemen who assisted me were professional and very kind. Was fast and efficient. Equipment was well taken care of. Thank you for making my move as por has possible!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

Manuel B. 
Rating:
5.0

No wait , No worries , Following COVID guidelines curbside , outside service with a smile Thank you !

Manuel B. 
Rating:
1.0

I did not appreciate the fact that I have to give my debit card along with my ID to someone for 10 to 15 minutes while I stayed outside of the location awaiting.

Joseph L. 
Rating:
5.0

I had been charged $80 when initially receiving the keys to the truck. I had needed to extend the hours of the drop off time from 4:00pm to 8:00pm and had gotten charged $54. The keys were dropped off into the keybox close to 6pm, as witnessed by the same employee who gave me the keys. The receipt sent to me for the truck a day later ended up being less than $75 total, including the gas and milage used. Will the close to $60 be refunded to my account?

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

Ernesto C. 
Rating:
3.0

At the end of my tour, I left the car with the required fuel, and they made me a surcharge of more than 27 dollars, which I claimed and I am waiting for a response

Pascual F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Julio J. 
Rating:
3.0

Si alquilas con la carrerilla asegurate que te la den. A mi me dejaron sin ella y lo pase mal en mi mudanza

Ismael T. 
Rating:
4.0

tough to find but the guy was super friendly and easy pick up.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Clean, Freindly , service A-1 5star white glove

manuel B. 
Rating:
5.0

Excellent!

ERNESTO C. 
Rating:
3.0

Ordered utility dolly not avail-had to go cross town @ 1.19/mile and stand in line 1 hr plus to get dolly, PLUS had to rent as a one way (3$ extra) so I did not have to take it back there. Then your app was inop on check in to closed location-had to spend almost 1 hr on 1 800 # plus shoot/send pictures of unit, drop location and showing drop of contracts/keys into after hours box. WORST U HAUL EXPERIENCE EVER! 1/2 O F 1 STAR - EQUIP WAS OK EVERYTHING ELSE WAS A PAIN IN THE PART OF THE HORSE THAT GOES OVER THE FENCE LAST!!!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Giordani C. 
Rating:
4.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Excellent service , no contact service , hand sanitizer and wipes for the truck .... really made the experience feel safe .. Thank you guys !!

manuel B. 
Rating:
3.0

The truck was fine operationally. Attention to cleanliness is a must during a pandemic; there were soiled sanitizing wipes left in the door pockets of the truck that I rented.

TERREN S. 
Rating:
4.0

It was a simple and straightforward process. Clean truck that handled well and got the job done.

Erik V. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Amazing service as always!

ERNESTO C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA O. 
Rating:
5.0

The owner makes the process easy. If he does not have the truck, he makes every effort to acquire the size you need. He is honest and helpful.

ORLANDO S. 
Rating:
4.0

The equipment was clean but the driving experience was much to be desired. Front wheel needs alignment Engine miss firing Told by your agent they just got the truck back from been serviced by uhaul

OTIS I. 
Rating:
3.0

I had to check in via the U-haul App and it was a hectic and long process. Took approx 30 minutes from the start until had access to the vehicle. This was not a location issue, it was an App issue.

Vicente D. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

MADELIN V. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
2.0

Customer service was good. Just would've liked accurate information as to adequate ways to handle specific return methods upon return.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO C. 
Rating:
5.0

Always greatful

manuel B. 
Rating:
5.0

Customer did not leave a comment.

Ana Maria Q. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Friendly, fast service

Marcos A. 
Rating:
5.0

Customer did not leave a comment.

Yohandy P. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Love the new trailer hook up process ... much better than the screw !! Awesome

manuel B. 
Rating:
5.0

Customer did not leave a comment.

Cristian D. 
Rating:
5.0

Customer did not leave a comment.

Ernesto C. 
Rating:
5.0

Customer did not leave a comment.

Rolando C. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
3.0

The owner of the towing facility listed the wrong combination to open the lock on the back of the truck so I had to sit there for 30 minutes trying to unlock it. I had to call customer service, who could not help me, and then eventually found the manager's phone number who gave me the correct code.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

nelson A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

excellent

Valenttina F. 
Rating:
5.0

Service was excellent and very professional. Thank you so much for all your assistance.

Carmen A. 
Rating:
4.0

Customer did not leave a comment.

Griselle R. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

Irain A. 
Rating:
5.0

Muy buena atención en ambas localidades. Quedamos agradecidos

hugo C. 
Rating:
4.0

Dolly and padding was not in truck when picked up

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

manuel B. 
Rating:
5.0

Customer did not leave a comment.

manuel B. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Muy buen sevicio y rapido

Nelson M. 
Rating:
1.0

Ask is the customer wants to apply additional optional fees instead of just adding them.

Joel A. 
Rating:
5.0

Customer did not leave a comment.

Erick G. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

manuel B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

Customer did not leave a comment.

Yadira A. 
Rating:
5.0

Employees in this location are friendly and they take the time to explain in details everything I should know.I will recomend this location to anyone.Tkank You again for your good service.

felix D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra D. 
Rating:
5.0

Make the online check-out easier to maneuver. The picture requirements are not easy

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

manuel B. 
Rating:
5.0

Customer did not leave a comment.

manuel B. 
Rating:
5.0

Customer did not leave a comment.

eduardo G. 
Rating:
3.0

My experience was ok but I was charged for wrapping pads that where returned. They did not have a hand truck even though it was reserved and confirmed.

Dany H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

We would definitely rent here again

Maria C. 
Rating:
5.0

Ernesto at the front desk was very friendly. Fast service. Great overall experience will definitely be back.

Roberto P. 
No reviews have been submitted for this location.

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