Customer Reviews for Freight Trees
(U-Haul Neighborhood Dealer)

Rating:

1.0

This specific location Freight Trees 12361 SW 128th Ct Unit 205 parked the truck a block away from the address and the truck was parked in the street no where near the establishment. No business indicators were present and no heads up was given. During the return process, the app said to park the truck where you picked it up from so I did just that. The next day received a phone call from a random guy who did not introduce himself nor tell me he was apart of U-Haul. He proceeded to tell me the truck was not at the destination and said if I did not return the truck he was going to report the truck stolen. I told him I parked it where I found it. After explaining myself and the situation he told me if I spoke English or Spanish because I’m not getting what he’s saying when I was speaking perfect English and English is my only language. I continuously told him the truck is where they parked it and he continuously disagreed, so I drove more then an hour back to the pick up location and the truck was where they parked it and I dropped it off, a block away from the actual location listed on the app. I told him to meet me at the truck because I don’t know where they want me to park it, he said no and continued to say he was going to call the cops. So I parked my personal vehicle took a picture of where they left it originally and I left it after use. Asked him where they want the vehicle and he told me 12361 SW 128th CT which is a street filled with buildings and full of garages, no U-haul signs nor similar business indications were present on this street. So drove the vehicle back to the specific suite listed on the site which is a block away from where I parked it originally and left it there, proceeded with the check out again and got charged for an extra day of use. Absolutely zero costumer service, unprofessional, and no communication whatsoever.