Customer did not leave a comment.RENEE A.
Friar Motor Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.william W.
Customer did not leave a comment.MICHAEL S.
The Truck I rented had an air conditioner issue, undiscovered until I was driving on my trip. It would kick off on hills then come back on after the engine wasnt under the load from going up hill. quite an inconvenience driving from Ohio to West VirginiaRobert M.
Customer did not leave a comment.Connie D.
Customer did not leave a comment.Thomas R.
Just see above!!!!Terri F.
Customer did not leave a comment.Connor M.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Corey T.
Again. Very good customer service.richard D.
Informed them upfront on fees. Clarify and make sure the customer understands his/her contract and if they are picking up and dropping off at the same location. What's the sense in driving an empty truck back to Newark when my final destination is Columbus. Your service is terrible, and this entire experience is nothing but a nightmare.Akeem A.
Eddie and staff did an amazing job like always. I always use this location to get a uhaul when needed. ThanksWilliam H.
Returned after hours, still was easy and fast.Daryn R.
Customer did not leave a comment.christy H.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Amy K.
Customer did not leave a comment.Jessica B.
Customer did not leave a comment.lisa M.
Eddie was super easy to work with. Called and reserved and told him what time I'd be there to pick up. He had uhaul pulled up and warmed up. Just as easy on check out. Will always try here first!!William H.
Customer did not leave a comment.BRENDA D.
Customer did not leave a comment.Kelly D.
Customer did not leave a comment.Tommy G.
Customer did not leave a comment.Bryan R.
No improvements needed. The gentleman at Friars was very nice and knowledgeable. Had me on my way in know time. Dropping off was just as easy.Martha L.
Customer did not leave a comment.Corey J.
Customer did not leave a comment.David T.
Friar Auto was incredible. Treated me like a king. I will only choose this location in the future.Timothy H.
Customer did not leave a comment.kenneth F.
OK, so I ordered the truck, and selected the mobile app pick-up service at specified time, 8:30 am, and location, Friar Motor Car. Upon my arrival, the mobile app service was not set up. No truck. And, the business was scheduled to open, at 9:00 am, so I waited. At 9:20 am, nobody had arrived to open the business. At 9:25 am, a mechanic approached me, and gave me the keys to the truck. I believe his name was Bob. Well done on Bob's part. I do not know if the business ever opened or not. For future rentals, if U-Haul is going to promote mobile app pick-up, your businesses should ensure the service is set-up. On my end, the truck was clean, well maintained and ready to go. Well done. However, I lost a valuable hour which could have been spent on my move. Several individuals had to wait for my arrival in order to get the job underway. Thanks for taking this into consideration for future customers.patrick H.
They take money out of your account that you don't even know they are taking it. Then you are screwed for 3-5 business days until they can credit you back for their mistake. Never again will I rent from uhaul.Tasia B.
Very quick. Thanks!Fred F.
Everyone treated me great , I'm an old man and they came out and helped me park it when I was done and unhooked it for me , even though it was after hours. Very pleased with the whole experience.William B.
Customer did not leave a comment.Rebecca S.
Customer did not leave a comment.Austin C.
Customer did not leave a comment.Joshua L.
Customer did not leave a comment.Cameron W.
Customer did not leave a comment.Robert D.
The young guy was helpful but the windshield had so much dead bug splat u could barely see thru it. I didn't choose this location i was sent by uhaul out of my causing xtra miles and expense. Lastly they have no supplies here? So i had to go to another store to pick up shrnk wrap, tape, mattress bag etc etc. this is a company that puts itself first and could care less about its customer.Denis H.
Also consider using for car repairs.Honey B.
Customer did not leave a comment.Ashley C.
Customer did not leave a comment.Michelle Elise L.
Great Service, Great Location...â€¦â€¦. super friendly and accommodating!!Dale C.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Paul A.
Best location yet, impeccably clean and super friendly and helpful!!!Dale C.
Couldn't ask for any better service and care *****. 5 starDale C.
Customer did not leave a comment.Paul F.
Great experience and would definitely go back.Larry J.
The staff was friendly, however the location was very far from my preferred location, and it was in a sketchy neighborhood.Rachael T.
Customer did not leave a comment.Rachel M.
Customer did not leave a comment.Taylor S.
Drop off site was awesomePamela B.
Customer did not leave a comment.Terri S.
Customer did not leave a comment.JULIE F.
Online truck availability tracking system very helpful after I learned how to use it. Can't understand why a 15 foot truck rents higher than a 20 foot truck. I needed a 15 foot but was too far away so rented a 20 close by. When rented truck at dealer he still had to enter my credit card info that I had already given online when I reserved truck. There were taxes and other miscellaneous costs at rental time that were not available on reservation. Twenty foot truck used less fuel than expected and truck was very easy to operate. I started with 1/4 tank and filled up truck because I thought I would need at least 3/4 tank. After completing the trip I still had over 1/2 tank. I should have calculated better and could have saved about $20. in fuel costs.Walter S.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Shawn M.
Eddie and the gang at Friar Motor Car are amazing. The only place I will go.Eddie F.
Nice sales guyJonathan G.
The staff at Friar is great!!! I will not shop anywhere else.Eddie F.
Mobile pick up is easy!Laurie C.
Customer did not leave a comment.Martha K.
Great place to rent.William M.
Very nice folksDavid T.
They were very friendly and helpful. Went out of there way to accommodate me. I will definitely do business with them again.David I.
Average looking pickup location but they were the nicest gentlemen to work with on my pick up. Definitely would work with them againRyan B.
The online check-in was a nightmare. Next time I would deal directly with over the counter check-in. An employee named Brandon just happened by the site and saved the day.Sandy D.
Customer did not leave a comment.Rusty V.
Customer did not leave a comment.Carrie O.
The location was great and the people there were nice. I would however like to point out that if I had to rate U-Haul overall I'd give it a 1. They handled my situation extremely poorly. I made a reservation for 7:30 am and then U-Haul switched my reservation to 9 am, at a different location.. without even telling me. They said they left a voicemail but the only voicemail I had from this local area code was 2 minutes of silence. Why on Earth would anyone be okay with having their pick up time moved ahead 1.5 hours at a different location? What's the point of making the reservation then? You don't book a hotel only to show up to find the front desk clerk saying "sorry you booked it for today but we moved your reservation 8 miles down the road and we moved it to tomorrow". In our case time was crucial and if I had known that my time was going to be moved, I would have looked elsewhere and moved on a different day. It really ruined the whole experience and the U-Haul service rep for the area (not at the location, they were great) really didn't seem to care.Mason H.
Customer did not leave a comment.julie S.
Super nice folks at this location. Highly recommended.Tom P.
I schedule at one location n then had to g o to grove city to pick up truck but then no tow dolly for car..l go after packing truck to find 15 truck was available there and a car dolly ...unacceptable service for a reservation made in advance.Cynthia M.
Customer did not leave a comment.kathy M.
Customer did not leave a comment.Christopher M.
The customer service was amazing! They went above and beyond. There was a huge hiccup with the drop off and they were technically closed when I got there however the staff stayed and helped with the awful mess. Couldn't say thank you enough!Daniel H.
Staff was very friendly and helpful.Craig H.
Customer did not leave a comment.Jerrod S.
Customer did not leave a comment.zachary S.
Great experience!William K.
I like the fact that I can return after hours, and it works so smoothly.Mark P.
Eddie went above and beyond to make sure I was taken care of!curtis W.
Customer did not leave a comment.Adnan M.
Customer did not leave a comment.Ernie P.
Great location in grove cityRob C.
Customer did not leave a comment.Randi A.
Customer did not leave a comment.Kristina S.
Customer did not leave a comment.Connor H.
Customer did not leave a comment.Jonathan J.
Good overall experience but they wereover 30 minutes late to open.LINDA W.
Customer did not leave a comment.Jim J.
Customer did not leave a comment.Beverly N.
Customer did not leave a comment.Jeff L.
The original drop off location was at Broadway and I was treated TERRIBLE there and was told to return it elsewhere so we drove to this location and the owner was super nice, assisted us with everything and very friendly. I would have liked this location to pop up when scheduling it originally because it was 100% better than our original scheduled drop off. The original drop off location was hands down the worst customer service I've ever receivedPreston C.
Customer did not leave a comment.Mark P.
The truck was in good condition and clean, however my husband and I feel as though they are extremely dishonest about their mileage. Therefore I wouldn't recommend a friend to a place that we do not trust.Jason F.
Staff is very friendly.Very easy process.darren M.