Very easy and convenient..THEODORE H.
Customer Reviews for Friendly Automotive & Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had thee BEST experience with the staff AND truck at Friendly Automotive on South 1st. The truck was actually comfortable (which shocked me) and did fantastic I'm the snow and slush. Windshield wipers even worked better than my personal truck. All of the accessories were also attached inside the truck in case we needed them like a dolly and blankets. That wasn't the case in years past. Great job!MELISSA B.
On line reservation is a joke. It let's you believe that you have reserved the truck/trailer at the location you chose. But in reality they do not have it there. But they will call you hours later and tell you the closest truck/trailer is 70 miles away.BRUCE S.
Customer did not leave a comment.steve M.
Customer did not leave a comment.Jaycee H.
Customer did not leave a comment.Derek M.
Great customer serviceRick B.
Customer did not leave a comment.LANE A.
Dropped off over the weeekend and believe I got charged for extra days as staff was not there. I tried to leave a voicemail at time of drop off, but voicemail box was full.Gabrielle B.
Excellent staffJames F W.
This location needs uhaul supplies in it. Box knife cutter excJASON W.
Customer did not leave a comment.DENISE W.
Nice friendly very understandingSAMUEL F.
Overcharged and location data didn't work on phoneJon M.
Customer did not leave a comment.Will C.
Customer did not leave a comment.Rebecca W.
Customer service was professional, efficient, and positive!DOUG F.
Just keep doing the same for others as you did for me excellent service thank youMichael M.
Everything went well on this rental; quick and easy for my purpose!!DICK T.
This is the worst experience I have had with UHaul. I did not want to rent from this location again, as I had a less than great experience the first time, and this was even WORSE if you can imagine. I will not rent from that location in my city again.Doug D.
Victor Landa's service was excellent! He was friendly, thorough and helpful! Thank you for making this rental experience seamless!Kevin S.
Wish the mobile app gave a confirmation when you returned the truck/equipmentMarcelline B.
Customer did not leave a comment.corrina L.
Great customer service!!!Patricia D.
Customer did not leave a comment.Julie L.
It was convenient to be able to pick up the truck on my time. Thank you!Jennifer P.
Customer did not leave a comment.John K.
The site help was good. The bad part was the local over-booking of assets and having to travel to pickup the vehicle.James C.
Customer did not leave a comment.Benjaimn B.
Customer did not leave a comment.James B.
Customer did not leave a comment.jim D.
Very friendly serviceLORIE B.
You guys are amazingadefemi A.
This facility was ok. The covid19 procedure in place for the customers did not afford conversation about check out and equipment like normal. There were only check in on app and text/ email communications about the truck. I was unable to see the attached copy of the agreement due to my phone.Michelle H.
I return the truck I asked the attendant to inspect the truck make sure its good clean conditions and asked fo r final invoice he said they will email me later , I received the invoice and saw $10.00 clean up I believe its just not right we did not inspect the truck together and he charged me extra $10.00Sandor I.
Customer did not leave a comment.KENDRA M.
Rep gave me location of drop off which was already closed even though I got there on time. Then I was given after hours drop off instructions. The app did not work at all. I was also not told there was a fee for after hours drop off. Horrible experience over all.ian C.
Good service. Quick pickup and returnLARRY M.
Customer did not leave a comment.HUSTON T.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.KELLIE C.
The truck was filthy on the outside. It ran well and was clean in the cab but had not been washed and was very dirty.MARK C.
Nice staff! Very friendly! Thank you!TANIA D.
easy peasy lemon squeezy. Fast, convenient, friendly.Mary B.
The agent who helped me was courteous and friendly, and helped ensure the rental process was quick and painless!Joseph K.
Customer did not leave a comment.brenda M.
More parking for customers, UHaul also needs to update its computer network, penny wise ,dollar foolish,old saying. Your system over charged me and this time I was charged the right amount ,but today I see UHaul withdrew more money from my account. No warning receit,email nothing!Bill S.
Customer did not leave a comment.MOLLY H.
I was over charged for pads and dolly.Bill S.
When we were rerouted to this location, after the prior staff gave us a location that stopped accepting uhaul trucks for over a year, this location was friendly, and helpful. The staff helped us with directions and assisted in return of a truck in what was otherwise a horrible uhaul experience.Amanda C.
Was the equipment clean and well maintained? No Pickup cab inside could have been cleaner.REGINALD G.
Customer did not leave a comment.DIANA C.
The staff was extremely helpful. They got us rolling with a minimum of effort, and got us everything we needed for the job.Patrick D.
Customer did not leave a comment.John R.
The app was horrible. We ordered a dolly and furniture equipment that was not present. We had a hard time checking the truck back in as well and needed to call u-haul customer service.Hailey B.
I booked a truck at the location near my home and near where I was moving the items. When I went in to pick up truck I was told it was at their downtown location. I then had to go there to pick up and had to pay .89 per mile for and extra 15 or so miles. Not a big thing but not very customer friendly,either.JIM P.
Uhaul was very helpful. It was the managers at the pick up facility that didn't know anything and they were so rude when they had to refund a portion of my money. Waited for a call back for hours. When I did get through, Damion was extremely rude and said he didn't have time to talk to me because he was busy with other customers. Would not recommend to anyone.felicia G.
Customer did not leave a comment.JERRY K.
Customer did not leave a comment.Josh C.
I was not told ahead of time that my debit card would be double charged. Unfortunately I did not have enough money in my account. The process needs to change when a debit is made. Then Uhaul would not release the hold the same day.kenny S.
Man was very slow moving and didn't seem to know what he was doing.delbert F.
Trailer door was blown open, dirty inside. Guy did sweep it out for me.randy S.
Well after they hooked my trailer up. I'm driving 60mph ..... the trailer came off the ball and slammed into my truck. Then the drop off address did not exist. Horrible to say the least.JOHN D.
just keep on keeping onBOB H.
Customer did not leave a comment.DANNY B.
Customer did not leave a comment.brian J.
Didn't have the size I ordered resulting in a smaller truck.. extra loads. Quoted $119. Charged $240. I did fill the tank back up to 3/8, as I filled it another person watching the gauge. They charged for cleaning & nothing was in there because glass broke & we swept it all out. Tried calling U-Haul, waiting for reply still via email. I shouldn't pay extra if you don't have the truck I ordered. It was sitting there with a bad transmission, it's an auto repair place. I need another one this weekend but will look elsewhere & not use U-Haul. Charge was not authorized by me,Judy C.
Customer did not leave a comment.CHRISTOPHER S.
I dropped off the truck, and the location is very busy. The guy took the keys didn't look at the truck, he said they would email me a recite, which did happen but I thought I would get a little break because it had 1/4 tank more gas then I picked it up with. Customer service wasn't very goodLissa G.
Customer did not leave a comment.David B.
Customer did not leave a comment.Patty B.
Fast, courteous service. Thanks!brian C.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Russ W.
After hours drop off. Never saw a soul. :)James W.
Customer did not leave a comment.doug A.
Customer did not leave a comment.Rick B.
The guy was super nice and helpful. He was moving fast to get me taken care of.andy E.
Customer did not leave a comment.Walt H.
Was told they would be open till 5 but when i showed up around 4 they were gone.nyla B.
The employee was rude, and non helpful. The drop off location went home before the listed closing time.MATHEW P.
Everything was great. Thank you.Tom C.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.GERALD M.
Keep doing what your doing....it works. Excellant customer service.....easy to reserve and return truck.lawrence C.
Cindy was extremely helpful in making arrangements. Jose was helpful in suggesting that we could save money if we would drop off the truck at another location, which I did.Michael C.
Have trucks with full fuel tanks. It's difficult to gauge how much fuel will be used on your trip. This is one reason why U-Haul is always my last choice to rent from.Jay T.
Did not have my truck or info at the 58th Ave and Summitview business when I went to pick it up. Had calked about 3-4 days prior to reserve and gave them all my info. The guy at the summitview store was rude when I asked him if this is where I was to pick up my uhaul. He said maybe and did not appear to to be motivated enough to make my experience great. I was then re asked all the rental questions again and was told a 15 ft truck was available at the 5th avenue and Nob Hill Blvd store which was about 7 miles east of my original pick up spot. I was not happy since I live on the west end of town and my move was on the, West, end of town. It cost me more for mileage due to a far away pick up and drop spot. This location on summitview makes me want to tell all of my friends to never use uhaul again. The guy was a taller thin white guy with facial hair. Not happy with his service. Thank you Joe Martinez.JOE M.
So this place is called "Friendly Automotive"... They aren't too friendly. And they're also late coming in when opening. I waited there for almost 10 minutes after they were supposed to be open at 7:30 AM and they were still not helpful until 5-10 minutes after they arrived.Brianna Maria C.
Wash the windows, needed windshield wipers.Steve R.
Pick up location was awesome truck was awesome drop off location was awesome. Called another location to make a reservation was told by the woman I had to pay $1,000 and keep the truck for 7 days which was a lie!!!! Decide call another location found out I can keep it for a day or however long and only pay for the days I used itGarrett A.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.Will H.
Pickup location was just a mechanic shop. Trailers were across the street in gravel lot. Best location in town but definitely below national standards.Courtney K.
Customer did not leave a comment.nicole S.
Worst experience I've ever had. Should have kept my reservation with Budget. No storage unit available even when it was reserved and confirmed multiple times. Charged again after paying almost $2000 for this rental. Called and was told the gas was a tad under the 3/4 mark but was told it was good at drop off. So $5 worth of gas just cost me almost 50. Never again. Stay away from uhaul!! I have multiple complaints in and pray this is resolved.Angela Z.
Did not have the truck available that we pre paid for, had to take a smaller one. Drove home and the truck broke down in our driveway and had to be towed away.Chris F.