Customer Reviews for Friendship Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Friendship Auto Repair

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JACQUELINE A.
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UHaul cancelled my pickup when I arrived (late due to major storms in the area). Called UHaul and message stated "having difficulties, call back later", which was so no helpful. Manager of pick up location helped me re-reserve truck. When dropping off, was charged for gas yet it was returned with more than what I left with that morning.

Joseph R.
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The staff was great but uHaul is not. The communication and expectation needs to be clear between customer and shop. This was the case here. It took 40 minutes to get the truck. UHaul also needs to COMMUNICATE about one way rental availability BEFORE reservations. Overall I'm really surprised how bad uHaul's service is.

Chris H.
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Chris H.
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pam C.
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The staff were extremely helpful and couldn't have been nicer as this was a last minute request to rent. I was only disappointed that it cost so much...the side of the truck says 19.99 a day, but the add on mileage charges are very expensive. Between the rental and 25.00 of gas it was a lot for a very small truck. I used it for only 139 miles and the tab was $400.00. I will explore other rental options before taking on this expense next time for sure. I would recommend the rental location because of the great customer service of the staff, but certainly would not due to the cost.

Chris H.
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brunilda B.
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Wait too long

Chris H.
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LAURA B.
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john B.
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WILLIAM V Y.
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joseph M.
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Jeniffer C.
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The people at the location where great but I had requested a pick up in point Pleasant beach that I was able to walk to & then the location was changed to Wall so I had to pay for an uber to drive me to this location that was over 8 miles away (20min drive) Then when I arrived I needed to wait for the employee to call & get my miles adjusted bc I would have gone over the mileage because of the longer distance from the pick up location. This was very inconvenient for me because I had to meet movers & Verizon at my house & I was late meeting them. I would like someone to call me to discuss options for compensating me for my time & inconveniences 201-638-8426. This is the 2nd time in less than a year that I've used Uhaul & had the same issue which is very frustrating. I look forward to hearing from someone - thank you

John B.
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Patrick S.
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The lock box was confusing.

matt W.
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Bryan G.
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Erin F.
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Ashley M.
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marc W.
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This location was a life saver! I showed up without a reservation and they found me a truck and was out the door and in the truck within a few minutes. Very clean and multiple truck options. Great value and will use again! Thanks Friendship Auto Repair!

Junie J.
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Bryan R.
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Very friendly and very helpful. Definitely went above and beyond! Even after closing the two gentlemen who worked there offered to stay later and walked us through the entire drop off process!

Dimeterie A.
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Stephen M.
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Check out was after hours, it went smoothly. I advised the night attendant that I only received 11 furniture pads. I used one less mile than the 84 miles budgeted and I returned the vehicle with exactly 3/4 tank. The facility checked me out with and sent me a zero balance due receipt promptly. This location is convenient to my home and I will seek to pick up my next vehicle from here..

brenda D.
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bill K.
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Fix the gas cap on the truck

Diane F.
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Barbara P.
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Timothy B.
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gerard G.
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JAY C.
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Brian B.
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Thomas B.
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Gary A.
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It is difficult to rate this location since it is a gas station. However, it ispostive that they were open on a Sunday. However, there was no formal check in. I called the 800 nnumber at Uhaul to let them know we had returned the truck. ( We took pictures of the truck & mileage at the return location to verify we had returned it) I did get a call the next day from Uhaul saying the truck had NOT beem returned. I went over with the operator of the time & mileage of our return .

Leonel R.
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ROBERT M.
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Outstanding customer service. Gentleman by the name of singh took care of me.

JAMES B.
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I was supposed to pick the truck up at 9.00AM did not get it till after 10.00 simply not acceptable lost a valuable hour

Joseph S.
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James P.
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Ryan V.
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A little out of my way to drop off, and was a gas station, rather than a regional center, so there are plenty U-haul affiliated gas stations closer to my destination.

KATHERINE D.
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We rented spontaneously and couldn't have gotten better service. Quick, convenient and so easy to work with. We'll definitely rent here again when needed. Thanks!

Ashley C.
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Jaclynn S.
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John V.
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Thomas H.
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TIM R.
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JOE S.
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RENATA B.
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Richard H.
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Service was very good. I would recommend them and use them again myself.

Diane C.
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MICHAEL C.
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James D.
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Patrick D.
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UHaul reports was professional and very helpful

ralph H.
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Michael L.
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The folks at BP were so friendly and helpful. It is a family operation and three generations were helping us. They confirmed our reservation a day in advance, helped us optimize pick-up on Easter day, and were very friendly during the process.

Krista P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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