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SHANNON R
Customer Reviews for Frk and Sons LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul Dealer informed me that the QR code on the receipt would allow me to change my drop off location once I figured out which would be closer for me once I got back but it was only for roadside. No big deal but once I figured out how to change my drop off location Sunday I was unable to because the national call center was closed at 5pm which I should have been informed about so that I could have taken care of it on my way back to Texas. Instead it became a huge inconvenience for me to try and do Monday since I have a business to run and we were slammed all day. Which is why I wanted to drop it off Sunday while I had time. I don’t mind waiting my turn when I show up places but being told to wait so that he could help other customers and rushing me to pick a drop off location when I asked him to give me a couple minutes to figure it out and picking a location that was next to my house in Wylie where I live vs where I was trying to drop it off in Melissa that’s 45 minutes from my house. All I needed was for him to be patient enough for me to figure out how to make the rental work for me or at least give me correct information so that I can change things on my own! I am not impressed at all with this locations business practice at by any means. I rent from Uhaul on a regular basis and I have never had a bad experience until now!
AURA DAll good. No issues
Guy M