This rental messed my whole experience renting U-Haul truck. This was my worse and horrific nightmare experience with U-Haul. I booked the U-Haul to pick from Front Street Uniondale New York, I spoke with a lady letting them know that I would be arriving very late after 8pm because I am traveling from Boston to New York with a rented car and I wanted to pack my stuff from the storage. The representative said she would call me with her phone number after 6pm but she didn’t call my phone as I do not have any call log from her. On 3rd of October, I called again by 5:55pm and I was also informed that someone will call me after 6pm to give me the key code to pick up the U-haul after hours. I was very confused and concerned because I was driving for almost 5 to 6hrs. Until I arrive NYC Uniondale, there was no call, no code and I had to book a hotel and extended my car rental. This was a nightmare.
KIDO M
Customer Reviews for Front St Muffler Tires & Auto Of Uniondale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent company Actually, company for rental car and they have a nice people they treated you well done
FIDEL FAndrea is an excellent representative. She did an amazing job assisting me—five stars for her.
KEITH Defficient and friendly
RICHARD EEverything went as planned … Andrea walked me through the entire process … great job
Joseph CNothing. Andrea was a wonderful customer service provider.
JUDITH AContinue with the same type of customer service
CLAYTON VShe was excellent in customer service. I will recommend everyone to go and use this location.
HUMAYOUN SOutstanding
RAY JLa señorita de la recepción es muy amable, respetuosa y empática.. recibimos una excelente atención. A pesar de que no habla español ella se esforzó y busco la mejor manera de poder comunicarse conmigo
CARLOS T