Customer Reviews for Fry Road Self Storage
(U-Haul Neighborhood Dealer)

317 reviews

926 S Fry Rd   Katy, TX 77450

(281) 398-4081

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(281) 398-4081

926 S Fry Rd
Katy, TX 77450

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

everything was great

Rodsheik M. 
Rating:
5.0

Service was great.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

So far nothing the company did great

Henry S. 
Rating:
5.0

all went smoothly

STUART S. 
Rating:
4.0

Customer did not leave a comment.

TONI K. 
Rating:
5.0

Customer did not leave a comment.

DIANA H. 
Rating:
5.0

Customer did not leave a comment.

GENEA S. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA S. 
Rating:
5.0

Good

CRISTIAN P. 
Rating:
5.0

Easy to drop off

SUPREE W. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
3.0

The inside of the truck should have been cleaner

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL J. 
Rating:
5.0

You Guys were great, and your customers service was great !! Thank you

NAKEISHA B. 
Rating:
5.0

Fix online check in process. Was unable to complete and had to go into the store. They were helpful but if it were after hours I would not have been helped.

Tanya S. 
Rating:
5.0

All went smooth

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

The representative at the facility was extremely rude. Although she apologized at the end of the transaction, i heard an equal amount of rudeness while she was on the phone with a different customer. The gentleman acknowledged my presence as a customer. The truck was in good condition.

Tesha M. 
Rating:
5.0

Customer did not leave a comment.

Draven P. 
Rating:
5.0

Customer did not leave a comment.

WENDY H. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Julio H. 
Rating:
3.0

Customer did not leave a comment.

Gail D. 
Rating:
4.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Do not allow reservations if equipment is not available. Suggest other locations.

DARLENE J. 
Rating:
5.0

Customer did not leave a comment.

Aly W. 
Rating:
5.0

Exelent

YOEL C. 
Rating:
1.0

Milage fee is too high!

RAMON A. 
Rating:
5.0

Very professional, no complaints

STEPHEN T. 
Rating:
5.0

Very nice and efficient.

Ranessa M. 
Rating:
5.0

Customer did not leave a comment.

Alicia N. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Customer did not leave a comment.

Candice L. 
Rating:
5.0

We have a storage box at this location

William S. 
Rating:
3.0

Good place , staff was helpful

Jude A. 
Rating:
3.0

One way move from that area.

Rory H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Awesomeness!!

AARON O. 
Rating:
5.0

Preregistered online and when I went to pickup the trailer, the process was seamless.

Mitchell I. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

Truck smelled, asked how to adjust truck mirrors and got no assistance from the elder man who was working at the time of my pickup. This location calls and texts your phone too much; like you're moving I need time to get back to the drop off location and Houston's traffic is insane!

Lameika C. 
Rating:
5.0

The people were friendly Knowledgeable and very efficient I would definitely recommend this location.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Excellent customer service

LISA P. 
Rating:
5.0

Customer did not leave a comment.

MEHRDAD G. 
Rating:
5.0

MPG is bad. Got 12 MPG

STEPHEN Z. 
Rating:
5.0

I feel that I had mileage that wasn't used in the one way trip and I should have been credited back on my credit card.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Dalton H. 
Rating:
5.0

Customer did not leave a comment.

Aimee P. 
Rating:
5.0

The only issue: please improve the gas mileage on your truck. I think most likely I drove about 15 miles and I put 5 gallons of gas in the tank. Maybe there was issues with the truck.

ESMAEIL A. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
4.0

I had a very good experience

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Great people at this site, they even call me about the gloves I forgot in the truck.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Excelente atención.

ALI G. 
Rating:
4.0

Customer did not leave a comment.

Manzoor Q. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

Cristiano C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Fry Road Self Storage worked with my changing schedule so many times and they talked to me like I was a favorite customer. I had so many issues trying to get that house closed out and Sara worked with me, she was so helpful!! The entire team there was top notch!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Reymundo H. 
Rating:
5.0

Customer did not leave a comment.

JON R. 
Rating:
5.0

Owners are so nice and helpful. It was an easy process, which I wasn't sure could be possible with moving.

Victoria B. 
Rating:
5.0

Nothing with this location. Representative was nice, friendly and efficient. The 24 hour share website is a nightmare however

Dana L. 
Rating:
5.0

Customer did not leave a comment.

Julian R. 
Rating:
5.0

All was fine and clear process

Amir M. 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

Ilsa P. 
Rating:
3.0

I did the online, and paid online, I still had too wait 30 plus minute just get the truck 🚛 That is unacceptable.. When you did online service, I should have just walk in.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Blanca V. 
Rating:
5.0

Customer did not leave a comment.

MARCO D. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The cashier on duty when I checked out the truck told me I needed to return the truck to this same location or I would be charged 150.00 for one way rental. I have given a lot of business to UHall and in the past I always saved gas milage by turning in the truck at the nearest U-HAUL to my destination. I feel I was charged extra gas milage by her telling me I needed to return the truck back to her location Very Disappointed

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

Alma P. 
Rating:
5.0

Great job

De Antez P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very professional!!!!

LONNIE R. 
Rating:
5.0

Customer did not leave a comment.

ONILDO S. 
Rating:
5.0

I had a serous problem with checking in after hours with the website. I was able to call the storage place & Sarah came out & helped me check in. She really went above & beyond! Such a courteous & nice lady, she helped on a very stressful day. We need more folk like this.

Jordan O. 
Rating:
5.0

Customer did not leave a comment.

Chinedu A. 
Rating:
5.0

Uhaul truck need servicing bad hydraulics, too noisy, parts falling off.

Sanil K. 
Rating:
5.0

Customer service was above and beyond.

Maribel G. 
Rating:
1.0

Customer did not leave a comment.

Chelsea R. 
Rating:
5.0

Customer did not leave a comment.

Hadi M. 
Rating:
5.0

Everything went well. Fairly high mileage truck, but clean and in good condition.

Bruce T. 
Rating:
5.0

NONE NEEDED THE STAFF WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!

Glynda O. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

kent B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Felix Edgardo P. 
No reviews have been submitted for this location.

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