Customer Reviews for Fry Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fry Road Self Storage

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John H.
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Customer did not leave a comment.

Dorothy B.
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The cashier on duty when I checked out the truck told me I needed to return the truck to this same location or I would be charged 150.00 for one way rental. I have given a lot of business to UHall and in the past I always saved gas milage by turning in the truck at the nearest U-HAUL to my destination. I feel I was charged extra gas milage by her telling me I needed to return the truck back to her location Very Disappointed

Alma P.
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Customer did not leave a comment.

De Antez P.
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Great job

Michael L.
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Customer did not leave a comment.

LONNIE R.
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Very professional!!!!

ONILDO S.
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Customer did not leave a comment.

Jordan O.
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I had a serous problem with checking in after hours with the website. I was able to call the storage place & Sarah came out & helped me check in. She really went above & beyond! Such a courteous & nice lady, she helped on a very stressful day. We need more folk like this.

Chinedu A.
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Customer did not leave a comment.

Sanil K.
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Uhaul truck need servicing bad hydraulics, too noisy, parts falling off.

Maribel G.
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Customer service was above and beyond.

Chelsea R.
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Customer did not leave a comment.

Hadi M.
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Bruce T.
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Everything went well. Fairly high mileage truck, but clean and in good condition.

Glynda O.
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NONE NEEDED THE STAFF WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!

Charles S.
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Customer did not leave a comment.

kent B.
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Daniel L.
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Felix Edgardo P.
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JAVON C.
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Prices aren't good. Customer service gave wrong information. Overall, not happy with the service.

Janet C.
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Very friendly location, easy to check in and out.

CHESTER MARTIN J C.
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Customer did not leave a comment.

Clinton Y.
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Very nice and accommodating.

Martha R.
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Customer did not leave a comment.

Song L.
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The computer too slow. The card reader sometimes not working

TIMOTHY STEVEN E.
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Customer did not leave a comment.

Ayokunle O.
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Elizabeth O.
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STEPHANIE B.
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Dalton L.
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Great and easy experience. Will use this location for my next move.

Trevor S.
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The space was small so it was difficult to maneuver the truck out.

Pete S.
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Customer did not leave a comment.

Adam A.
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KURT G.
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I requested a 10 foot truck and confirmed with debit card. Upon arrriving, I was told a 15 foot truck was only available since the 10 ft had some sort of maintenance issue. Both the lady and gentlemen working said it would be the same price as the 10 ft. Upon looking at my receipt this morning, I was charged $29.95 (for the 15 ft) instead of the $19.95 (for the 10 ft). The attendants should do what they say.

Austin H.
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hated the online check in. do not understand why you needed to call references.

SUSANA S.
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Customer did not leave a comment.

Melissa S.
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Customer did not leave a comment.

sean Z.
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Great customer service

Joseph M.
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Customer did not leave a comment.

Richard H.
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Customer did not leave a comment.

Philip W.
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Joseph M.
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Elizabeth D.
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WADAH A.
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ANA M L.
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Jeremy W.
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Daniel P.
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jose V.
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Evreting good

Debra F.
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Customer did not leave a comment.

Joan A.
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Customer did not leave a comment.

shannon M.
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Carol G.
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Very nice and helpful adverts working in the store Friday. Everything went very smoothly. Nice to write a good review, they deserved it.

Khoi T.
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Awesome service , quick and friendly.

Julian M.
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Customer did not leave a comment.

Ricky L.
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Easy check in/ out. Equipment was ready and the folks were great to work with.

Robin D.
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Very helpful and provided exactly what I asked for!

Richard C.
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Customer did not leave a comment.

Geary C.
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William C.
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Jeff B.
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Customer did not leave a comment.

Michael B.
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There was another U-Haul location Houston as I exited off of I-10 on the frontage road before Fry Rd that I stopped at on the way in. I asked them if I could park my truck and trailer there overnight because it was too late to unload it at my sons Apartment and there would be no place for me to park there and they let me even though I wasn't using any of their services. Great people!

Kendrick S.
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Great customer experience and will definitely go back if i lived in the area

MOHAMMAD G.
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Customer did not leave a comment.

Jody B.
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Rebecca P.
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Very helpful

Sujin F.
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Absolutely easy process and super kind at the office. I will definitely recommend this location to my friend and family!

Lisa R.
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Everything was wonderful, quick and easy and the tram was friendly.

Adrian P.
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Nothing!!!! Fry Road storage we're fantastic and helpful, credit to U-Haul. The U-Haul truck was spotless and in great condition!!!!

glen H.
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Customer did not leave a comment.

James A.
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Customer did not leave a comment.

Ariana S.
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Disappointed because the gas tank didn't match the paper exactly, but we were just told to return with the same amount of gas that was in the tank when we got it. We did exactly as we were told and now we have an additional $25 gas charge on our card. I could've just easily filled the tank up for less than that. I feel that we were misinformed which caused the additional charge. We have used Uhaul plenty of times, and have never had this happen.

james R.
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kind of felt check in was little slow even though I reserved and upload pictures of driver license still a little slow the staff was nice and great to work with. rental was ready and waiting for me.

Mack M.
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Unload went smooth. All is well!

Nicholas M.
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Make sure u-haul is inspected. While using this U-Haul to drive to another state. I drove through rain. No big deal right? Well there must be a hole in the roof somewhere and half of my personal belongings got soaked. I didn't find this out until I started unloading my things.

Corkey D.
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I only used the truck for 20 mins and wasn't given a refund at all it sucks but I just will not use it again since the company does nothing for people who pay 160 and got nothing back after literally driving it 5 miles and bringing it back

tushiba G.
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N/A.

Syed R.
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Customer did not leave a comment.

Luis M.
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Excellent people and excellent store

JOHN E.
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Customer did not leave a comment.

Eddie W.
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Provide the rate for an extra day if needed in the original contract. That rate should be only if the customer calls stating they need to extend a day and not for no-shows.

Terri G.
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Great customer service experience

Maybry C.
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Customer did not leave a comment.

KATHI B.
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Customer did not leave a comment.

ALBERT B.
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Customer did not leave a comment.

Dorothy B.
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Customer did not leave a comment.

Kevin A.
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Customer did not leave a comment.

ENRIQUE D.
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None.

ENRIQUE D.
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The staff was helpful and informative!

Patrick D.
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Pick up location was great. UHAUL portion was awful. They moved my pick up location and had I not asked 20 questions of the scheduler, would have had to drive 15 miles from original location to pick it up. On arrival for pick up, payment system is down, have to call in another location to process payment (The location I was originally trying to pick up at...) Whole process took 45 mins...

MASSAD A.
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Customer did not leave a comment.

Brad A.
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Great place to do business with!

Jacob L.
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Customer did not leave a comment.

James B.
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Windshield wipers will need attention soon.

Jason H.
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Customer did not leave a comment.

Garrett P.
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Customer did not leave a comment.

Christopher S.
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Customer did not leave a comment.

LARS G.
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Juan G.
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They have an excellent customer service

Dale R.
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Nothing — great

BRYAN C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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