Customer did not leave a comment.paul A.
Customer Reviews for Fry Road Self Storage
(U-Haul Neighborhood Dealer)
Katy, TX 77450
Services at this Location:
- Mon–Fri9 am–5:30 pm
- Saturday9 am–4:30 pm
- Sunday10 am–4:30 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carry T.
Clean the inside of the truck , that is all , great service with confirmation of service, if l would rent again l will go back there. Great customer service.Rashida A.
Clean truck. Great customer service very nice.Brittany B.
Customer did not leave a comment.paul C.
Very good serviceHatuey M.
Can't think of anything. Great customer service. and friendly.Dwandolynn M.
Amazing customer serviceGloria B.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Francesca S.
Very professional and friendly staff and soooo effective and efficient the timing was superb great job Uhaul I will be backcedrick M.
Customer did not leave a comment.kenneth T.
Good customer serviceAlthea H.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Tauneffie C.
Customer did not leave a comment.Hector B.
You're doing great. Compliments on pickup and delivering at the destination.BECKY G.
Great place, very fast hassle-free service..ENRIQUE A.
ExcellentJosue Alberto M.
I was totally satisfied with my experience, thanks a lotomar A.
Customer did not leave a comment.david W.
N/a Thankful for this dealer advising us to use Review form from U-Haul to inform of unsafe this rental was.Keith S.
The combo lock didn't work and I had to change my schedule.NAVEEN A.
Customer did not leave a comment.Rick R.
quick & clean process to rent a truck with equipment. The staff was very helpful in answering all my questionsAnanda Prasad B.
Customer did not leave a comment.Jacqueline P.
Customer did not leave a comment.Ricardo A.
Customer did not leave a comment.HAEJIN K.
Need more parking space for return trucks.WA F.
Customer did not leave a comment.William H.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Evangelina G.
Customer did not leave a comment.RASHARD H.
I cannot recommend UHaul at this time. My vehicle broke down 80 miles from its final destination. It could not be fixed and had to be towed. I had to spend an additional 7 hours moving than expected and had to arrange to be picked up from where the vehicle broke down (160 miles round trip). I have emailed, texted and left numerous messages, but a UHaul representative will not respond as I believe I should be compensated for lost time and the cost of my ride. After all of this, they charged me an additional $35 for what I believe is gas as I did not fill the vehicle up which is hard to do when it is towed by a third party.James B.
Customer did not leave a comment.Amilcar F.
Customer did not leave a comment.Raheem M.
Customer did not leave a comment.Waseem S.
Customer did not leave a comment.reza B.
Customer did not leave a comment.Jesus B.
Customer did not leave a comment.CAMERON S.
Customer did not leave a comment.Dineen C.
Seats and mirrors could not be moved even with brute force. This can lead to no side or rear view while driving. Unsafe.DrewHenry C.
Customer did not leave a comment.Angel P.
Great people and service. The Bestdwayne D.
Customer did not leave a comment.Benjamin C.
Best customer service experience !! Will return again and recommend to family and friends.Miguel D.
Nothing to improve on, everything was great! Sarah is absolutely amazing and a HUGE help!Bridgett H.
Customer did not leave a comment.Tajay J.
Customer did not leave a comment.Bill P.
Sara at this location was awesome! very professional- we had a flat tire on our way to pick up the trailer and our time cancel because it was an hour pass that we were supposed to pick up, i called and Sara answered and was able to change our pick up time and had the trailer available for us to pick up. Sara thanks for all your help and understanding.GENEVE H.
Easy drop off, got an email with my receipt within an hour. Thank you!!!Gregoria S.
Customer did not leave a comment.Roberta P.
During dropping off the truck off here they did not inspect the truck. This is when they could tell if it had been smoked in, rear of the truck is clean, etc. Please enforce the â€œrefund policyâ€ of no smoking in the cab of the trucks!!!Michael W.
Customer did not leave a comment.Veronica S.
Fry Road Self Storage was easy to get to and convenient to drop off. The staff was friendly and made dropping off a snap. I will go back without a doubt.Todd M.
Customer did not leave a comment.Emily J.
Went smoothlyâ€¦convenient to my location. Friendly and helpful at pick up and drop off.Art L.
Customer did not leave a comment.Clemente L.
The online after hour return was somewhat difficult. Wasn't working properly.anthony B.
Excellent customer service. I was greeted with a smile and everything was clearly explained. Truck was clean and worked as expected. Thank you.Todd C.
Customer did not leave a comment.Denise V.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Alaa M.
Customer did not leave a comment.Gerardo G.
This is the second rental this month that did not go well at all. On the first rental I got to the location only to be told that the trailer I rented was not available and the price was four times higher than I was quoted over the phone. When the price given over the phone seemed too low the person at the rental was queried several times to ensure the price quoted was for a one way trip from Houston to Little Rock AR. The response was verified that the cost was for a one way trip to AR. When I arrived at the rental location I was told that the cost was $400+ not the price quoted and the trailer I reserved was not available. My trailer was broken and the only other trailer on the lot was reserved for another customer. They did locate another location that had a trailer available and I picked the trailer up from the second location. The operation at the second location was exceptional. About a week and a half later I had to make another trip to Houston to pick up some items. Since the pickup at the second location went so well I called that location to check on the availability and cost of a trailer I needed, a 6x12 utility trailer. Unbeknownst to me the call was routed to one of your call centers. What should have been a short, smooth conversation turned into a nightmare. Instead to telling me the price and availability of the equipment the call center employed had me jump through hoops for about 30 minutes. I finally asked the call center employee was at the rental location and she responded "No" that she was at a call center plus the trailer I needed was not at the desired location and she would have to send me to another location not the one I wanted. Furthermore, I asked her to email the location information to me but the only thing she sent that I was going to be pulling the trailer with a 2019 Dodge Ram. I made another call to the call center to get the pricing and other specifics. The second call center employee was very professional and sent the needed information. I called the desired location only to discover that a least in the Houston area, U-Haul will not rent a 6x12 utility trailer for a one way trip. I verified this by calling another Houston area location and was told the same thing. I then opted for a 5x9 utility trailer and made a reservation but guess what, when I went to pick up the trailer I was told that the trailer I had reserved had not been returned by the previous renter. Once again I was sent to another location where there was a trailer available. U-Haul has a corner on the rental trailer business but based on two unrelated events just 10 days apart true customer service does not seem to be a priority. No one could explain why I could not rent a 6X12 utility trailer. I have to make another trip to Houston this weekend to move some items to AR and I actually dread trying to rent another trailer from U-Haul. Since someone is accompanying me I am seriously considering renting a truck where at least I have a choice who I rent it from.Jack C.
Customer did not leave a comment.Noble M.
Customer did not leave a comment.Areyonaa S.
pleasant experience, helpful staff .Elizabeth O.
Customer did not leave a comment.Carry T.
Customer did not leave a comment.David I.
We were told how lucky we were that the other renters did not show otherwise we would not have a rental. I told them that we had made a reservation and I was told that first come first serve. We were overcharged for 16 miles@.89 cents per mile. The vehicle was dirty and the check engine light came on after 15 miles. I am very upset on how UHaul has been represented.susan M.
Customer did not leave a comment.GARRETT L.
Customer did not leave a comment.Justin P.
Good Customer serviceCecily L.
Customer did not leave a comment.ASHLEY M.
Customer did not leave a comment.FREDERIC M.
Customer did not leave a comment.STEPHAN M.
The people is very niceDANIEL D.
Great Location, Very Friendly Team, Clean Location and Vehicles. Much Much better than I-10 and Fry!!KEVIN M.
Customer did not leave a comment.SABER G.
everything was greatRodsheik M.
Service was great.JOHN D.
Customer did not leave a comment.ROBERT K.
So far nothing the company did greatHenry S.
all went smoothlySTUART S.
Customer did not leave a comment.TONI K.
Customer did not leave a comment.DIANA H.
Customer did not leave a comment.GENEA S.
Customer did not leave a comment.Chris N.
Customer did not leave a comment.jose R.
Customer did not leave a comment.ALEXANDRA S.
Easy to drop offSUPREE W.
Customer did not leave a comment.Gerald A.
The inside of the truck should have been cleanerFREDERICK W.
Customer did not leave a comment.EMANUEL J.
You Guys were great, and your customers service was great !! Thank youNAKEISHA B.
Fix online check in process. Was unable to complete and had to go into the store. They were helpful but if it were after hours I would not have been helped.Tanya S.
All went smoothCHRISTOPHER G.
Customer did not leave a comment.Mark C.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!