Customer Reviews for Fryes Tool Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fryes Tool Rental

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marquiese W. on

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K. HURCHEL C. on

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Gloria W. on

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None

Rafael C. on

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Rejected my drop off vehicle and I have to call customer service. I already submitted a complaint.

Ramon A. on

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cheryl J. on

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Continue with the same level of customer service. I felt like family. Each staff I came in contact with treated me with kindness, courtesy, and professionalism.

Yoelsi B. on

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Miguel C. on

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luis F. on

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All was ok untill I had to return the equipment. The placed in the contract to return did not want to take the equipment because they were full and I spend 1 hr trying to find someone to take it now that was a disappointing experience.

Diana H. on

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Things work out really well so I don't see any ways for them to improve

Aleksandar S. on

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Dorothy Q. on

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My experience at this location was great. I will use their services again.

Anthony P. on

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nothing it was good

Gloria W. on

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Jesus Z. on

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ERIC O. on

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The entire process was a complete mess. Make sure all your associates no how to handle your systems. Also please improve the UI functionality for your systems Your associates were having trouble maneuvering so I had to lend a hand, and I see why. Its terrible. One woman was extremely helpful, she seems to be the person usually there. But the day I went I got another 1 that was clueless and cancelled my reservation on accident.

Ben S. on

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KAYNA T. on

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Starlene B. on

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Carlos R. on

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El trato y la atencion fue excelente

lee R. on

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Charlie J. on

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The service was quick and the help outside was very helpful and friendly also. All lights worked and the trailer was clean.

Alains L. on

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RAY W. on

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Customer service representative Toya is to be commended on her service.

richard G. on

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Jeff M. on

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Two locations listed in Opa Locka Fl were not even there or operational. This was very frustrating. Luckily the 27th ave location was able to take me.

Brian H. on

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First of all, adjust the wording on the self serve check in. It states you can turn your equipment in anytime without standing in line. Well, Frye’s has a gate that is locked thus making turn-in “anytime” very misleading and frustrating. You have to turn in your equipment when they are open which if turn in anytime means during business hours that is a no-brainer and a misleading play on words. In my case it lead to a drive across town for nothing, just to return a second time for my next complaint. At Frye’s, they were a little busy so I told 3 employees that I will just use the self check-in process because I had wasted enough time this morning already. Everyone of them said it was not an option at their site. So told them that U-Haul says it is and I proceeded to do the self check-in. I asked one of them to come out with me to verify it was clean and there was no damage. I conducted the self check-in and walked back into the store just to provide a teachable moment. The look of amazement and disbelief was epic. The main computer didn’t show the check-in, the iPad was malfunctioning, but the phone one of the guys was using did. I would recommend all sites be prevy to the innovations U-Haul has instituted. In summary, either cleanup the verbiage used to convenience customers of the convenience of turning in equipment or add a note for customers to call the turn-in location to confirm hours and available of the turn in lot. Lastly, ensure everyone is aware of company/corporate changes. It helps promote the brand positively vice leaving customers to perceive incompetence at sites. Thanks for hearing me out, Brian Harvey

Tina G. on

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Nothing, the staff was friendly and helpful!!!

WALLACE S. on

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Tamara P. on

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Lynda B. on

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ERIC W. on

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Kendra B. on

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Clean the trucks and have gas in the truck. I had to return to the store because the dolly I rented was not in the truck.

Jancarlo C. on

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You guys sent me to a location that wasn’t open for business till monday(2nd of June). I spent 2.5 hours on the phone and getting hung up on just to set another drop off location(opa locka). I wasted gas driving to a location that was 25 miles away from my house just to be told they aren’t open for business until Monday. I almost got charged extra for returning an hour before my due time thanks to your customer service representatives being so unprofessional and unhelpful. I spent 40 minutes alone on hold on one of the phone calls and another 35 on second and lost track of the third. Ridiculous.

Javen M. on

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tyeesha P. on

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Christine H. on

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Abdul O. on

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Lakesha T. on

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Daniel B. on

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Pedro M. on

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Jose L. on

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Anthony N. on

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Bridgett D. on

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Burton S. on

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Ordered a 26ft truck instead of a 20ft I was promised the truck would be there, Uber over.when opening truck available, I was told I must go to Another location 20 miles away, had to get another Uber got the truck 2 hours later, he asked if I wanted insurance I said no my insurance covered it, but he still accidentally charged me, had to call Uhaul still have received the $28 back and the $50 inconvenience credit yet. I go to start packing and not dollies I’m the truck that I ordered. Terrible service at pick up But the truck was good and the drop off location was very nice.

lee C. on

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LAZARO M. on

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Waltrellamy S. on

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Teresa B. on

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The customer agent was most helpful with phone inquiry and customer service. A calm ease and inviting service which was efficient, courteous and excellent! Thank you

Gloria W. on

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SHERRINA C. on

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John L. on

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TAIMY S. on

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Nothing the guy was really nice and friendly and really fast my return

Gloria W. on

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PATRICE S. on

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I came from Georgia to assist my Elderly mother in packing up her house and moving. I had to make two trips from Georgia due to the Van not operating appropriately. I was only able to make one trip based on this fact, however, aiA was still charged for 2 days and could not retrurn the truck because everyone left early on Friday. this was an unnecessary cost and time.

JENNITHER R. on

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Larby G. on

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None, I was content with the overall experience at Fryes tool rentals.

Dariel G. on

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Super excelente

Yanosik M. on

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WALLACE S. on

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Dennis R. on

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Nothing

juan V. on

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Francisco V. on

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Nothing all was awesome

Mark L. on

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DEREK H. on

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No comment

Kevin O. on

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Have the equipment that I reserved and that you said you had, clean the truck cab (it was filthy), clean truck bed

Mercedes S. on

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Alvin H. on

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Michael R. on

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Great customer service

Carreme N. on

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Kathy was amazing. Helpful, knowledgeable, compassionate. Best EVER

Jose V. on

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steven O. on

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Herbert F. on

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Daphnie A. on

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Eduardo L. on

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fast and efficient

Oricel B. on

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Everyrhing worked fine for me, customer service was great. However, the only thing wrong is the fact that you go feeling you will pay a dollar first month and you finish paying $59, how came so far????? I think that's been not honest with customers.

EMMANUEL S. on

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dawania G. on

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They keep taking money out of my account . Now I don’t have money

ALAIN F. on

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nicole M. on

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Nothing everything was outstanding

on

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Be truthful and honest about the gas tank

corey P. on

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Linda W. on

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RAY W. on

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WALLACE S. on

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NIGEL W. on

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Tina M. on

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The van I was issued was filthy, with an odor. When I called back to complain, the attendant who answered the phone stated, "Nothing can be done. I can get another van, but it would be $10.00 more. I asked for the manager, she told me to bring the van back and they would clean it. The back of the van was not clean, nor the floors. They only wiped down the area of the cup holders, and sprayed the lower area of the windshield, but did not wipe it. I will not recommend anyone to rent a van from them!

Luis M. on

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Christina R. on

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Anthony S. on

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Rene G. on

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The people were nice,but I did not like the fact that verbally they told me that the rate will be $ 0 .99 per mile.But on the contract they put $1.19 Impart it was my fall cause I did not pay attention to the contract.

Peter S. on

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CARLOS S. on

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I reserved a 20ft that wasnt there when I arrived luckily there was a 26ft that I took. One day use and about 40+ miles later it was returned then I start getting all kinds of emails about my 20ft rental used for 4 days and lots of miles later it was returned all under my name and DL. This location seems to have given my reservation to someone else under my name, not cool because any charges, tickets, damages will end up on me.

ARGENIS C. on

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Worst store ever!!!! Charged 3 times what should have been charged once and have not gotten à refund yet

TERRENCE M. on

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VALENTINA R. on

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STEVENSON T. on

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Possibly open on sundays as well at least until noon

Amy M. on

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VERONICA L. on

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Nathan H. on

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30 minutes before I was to pick the truck up, the original location called and said that they couldn't provide the 26' truck I reserved but both the location and u-Haul representatives were able to find another location with a 26' truck within an hour. Well done...