Pick up one location and drop off in another one in town
CARLOS R
Customer Reviews for FSB 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to go to the garage/mechanics area to find someone to assist me and someone did come out to direct me to where to park the trailer and to place the contract in the box. Then he left me to my own device. I didn't feel assured of the end result of my visit as I drove away.
Thomas Lit's not very appealing to the eyes
JEFFERY GVery friendly and helped put the trailer on!
Ciara PVery helpful getting us hooked up and on the road.
richard lTheir is no name on the building, doors are falling off the place and it look like an abondond junk yard
Danny BNo signage or people to attend. If I had not seen another U-haul sitting there I would have thought this was an abandoned building. The self checkin was great and was my only option as no one was to be found at 1:30 pm on a Monday
David NThe drop off location was poorly designated as a uhaul drop off location. Needs at least a sign to make it comfortable for after hours drop offs.
Clint SThere are no signs noting that this is a UHAUL drop-off location. I parked and got out to find someone. Some guy was walking around and kinda acted like he knew what was going on. He said just park it. I asked if he needed to look in the trailer or do a walk-around and he said no. That was it. I left the trailer in front of a metal building.
RUSSELL B30min after picking up my trailer. Uhaul changed my drop off location. New location was 125mi/2hr round trip from original location. 45min phone call with 4 transfers resulted in no resolution. I dropped at the original location on time. A week later got email with additional charges for 2 extra days, plus ins., plus wrong drop off, plus tax. $66.00. NOT IMPRESSED
Tracie CI was worried to death if I left it at the right place. The guy spoke excellent English which had me feeling easier but there were no uhaul signs and no other unhaul vehicles or trailers. So, so glad to receive this email because I was really worried.
William RBe more clear in after your drop offs.
Kadyn KThe experience was great except that address is very very incorrect and needs to be updated.
Ashlee GThis was my second rental in the pass three weeks. Great customer service, clean trucks. Easy to rent .
Charlotte L