Customer Reviews for Furniture Brat

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Furniture Brat

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William R.
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This uhaul location was phenomenal not only is it hidden within an adorable furniture store but the family that owns it is so incredibly friendly and helpful. I would recommend this location every time!

Breanna S.
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Anthony H.
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Vanessa H.
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Christopher S.
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Donald M.
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The only hitch (pun intended) was that the corporate website went down and delayed getting the paperwork done expeditiously.

Ted H.
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PATRICIA T.
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The whole rental experience was a disaster from U Haul. The 26 ft. was not available at the Gantzel location in Queen Creek,AZ. It was reserved! We rented 2 15 ft. trucks. The fuel to drive to our destination was very costly. More than expected. Fortunately this location had a truck.

Julian P.
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Jennifer R.
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Should be open more. Crazy we couldn't return it until Wednesday when we had it back in town Sunday night.

SHANE H.
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Nigel H.
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Communication between your facilities would help. I reserved a 20ft truck the night of the 25th, I had a client to move the next morning in Chandler near Country Club and Warner rd. The Facility I reserved the truck was only 4miles away. They actually called me 10mins before my pickup time to confirm, I then received a call from Uhaul corporate saying my rental would not be back in time. I was then sent 20mins out of the way to Power rd and Williams field to sit there for almost 40mins for them to tell me they don't have a truck for me. Thats when i was sent another 15 mins out the way to the Germann location for a10ft truck, half the size I needed. This caused me to be over an hour late for my job and also took longer because i had to make 2 extra trips in order to get my clients things moved.

Anastasia B.
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Very friendly staff and owners. Convenient location as well! They also have an awesome furniture store inside so definitely check it out! I highly recommend this location over the other local spots.

Jerry F.
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UHAUL can improve, NOT FURNITURE BRAT. Made my reservation via the Uhaul app, everything was good, until about 24 hours later a uhaul rep called me and told me that their system had me overbooked With another customer for the same equipment. They sent me on a wild goose chase for another location tucked back way off the beaten path with an available trailer for the time I needed it. You'd think uhaul would handle the situation by moving another auto transport to the original location I chose, without even calling me. Or even offer a discount to pickup equipment at another location. But none of that happened. Do better uhaul. Otherwise everything else was great as usual.

LeeAnna M.
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The staff at Furniture brat made it incredibly easy to sign-in and sign-out. They were super friendly and made the process very simple and smooth.

Brett G.
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Loved the drop off

Ayana A.
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Wonderful customer service!

David S.
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Incredibly friendly and professional owner. Nothing can be done to improve this location. The Uhaul app on the other hand is weak and needs significant improvements.

Tracy B.
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Lee Bowlin S.
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LUCITA J.
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Everybody was really helpful and made it very easy for me to rent a U-Haul they all knew it was my first time so they made it super easy for me

lindani H.
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Charles P.
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Super nice folks, most polite service I've seen in years from any encounters personally.

JOSEPH B.
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Loved them Great customer service

LUKE B.
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Robert C.
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Vijay M.
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robert S.
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MICHAEL H.
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It all started when the online booked me at my location, then they called me the night before saying my truck was at another farther location and did I want to confirm. WTH! I picked up the 26' on a Sunday when they were closed. The app or online wouldn't take my DL photos the night before, until you choose pick up my truck that morning. Afterwards, it says pending approval for code. I tried the app which failed, and then online and she said they were having technical difficulties. My son and I waited over 35 minutes next to the truck, just for the unlock code. I have the texts as proof. I suggest picking up the truck when they're open or take your chances and give yourself an extra hr. Mark was great and made it right later, since we were already very upset after this. We also paid for 2 guys from the moving company and we're charged an extra hour since we ran over. Moving day from hell.

Kelli A.
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james H.
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FEDERICO O.
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Make the app approval process faster or give an alarm clock to the guy working the 7 am shift for their birthday.

Malory M.
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WILLIAM BRUCE K.
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Easiest experience EVER! Fast and efficient!

JUSTIN W.
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BRADLEY H.
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ERIC P.
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VERONICA G.
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Not much. Customer service was extremely couteous & patient. All went well.

Lynn T.
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WILLIAM B.
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Customer Service was OUTSTANDING!!!! They stayed open late so we could pick up a vehicle trailer to rescue my son who broke down on a remote highway. Thank you! Ya'll are AWESOME!

KERRY J.
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Great service!

JAMES P.
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Vincent G.
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paul T.
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Jonathan S.
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ANTHONY G.
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everything was great

David T.
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Only had issues with technical service. Answer you 1800 number. Had issues with app. Got disconnected after holding for 15 mins for two days prior to service the.n Again, day of service waited 30 mins to get password confirmed and to get Authorization for service confirmed. Ugh.

MICHELLE B.
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Such a great experience! Furniture Brat so so helpful getting us set up. It made for a great vacation! Thank you!

MONTE J.
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Very friendly and helpful staff!

MOHAMMED R.
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Elizabeth C.
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Very friendly customer oriented business

Jeff E.
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Sean G.
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Cynthia F.
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Please please make the drop off spot more clear, more noticeable. I didn't know where the uhaul store even was. I drove to the back of the building to the loading dock because I saw uhaul trucks back there but no entrance.

Kerry J.
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Very personable and friendly...great customer service!

Manuel G.
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LUIS L.
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holli B.
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MICHAEL M.
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REX R.
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The entire experience was very easy. The location was perfect, the equipment was clean and well maintained, and the gentleman who assisted was very professional and accommodating. I will absolutely be back to this location again.

Janice H.
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Don C.
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Russell H.
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Location is kinda of hard to find, especially without GPS. Maybe a better sign out near Germann Rd would help.

Kieth K.
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Andrea M.
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The gentleman behind the counter was very nice and helpful. My only complaint is that no masks are worn by employees. I'm fine with that if they stay 6 feet away but they made absolutely zero attempt to. The gentleman behind the counter did stay 6 ft away. The issue was the other employees and customers in the store.

Joseph T.
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Jason B.
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Kimball W.
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Cooper B.
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Best location I've ever picked up and dropped off at before.

Kellen L.
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Dennis D.
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Mathew B.
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Mike G.
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You won't find nicer people anywhere. I've rented UHauls dozens of time and these folks were amazing . Thank you

Quinn B.
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These guys were great. They were very friendly and assisted me with everything I needed. Clean and professional!

Bradley S.
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Friendly, helpful and efficient. Great location to deal with.

Brandi A.
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I highly recommend renting from here. Very accommodating and professional. I will definitely rent from them again!

Alan M.
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Martin B.
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Celeste A.
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ryan H.
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Lori P.
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Cooper was so helpful and kind. I was struggling with the app during pickup and Cooper came out and helped me tremendously! Because of Covid19 he could have stayed safely inside and let me sort it out myself. I am so gra!

Wesley C.
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Terrible check in.. on phone for 30 min no response.. charged me a extra day and they are not even open. Dropped off late and got charged a full day.

DAVID V.
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Eric B.
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Phillip W.
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Robert H.
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Filled out all info online including credit card info To reserve the trailer. Did the same thing all over again when I picked it up. A waste of 30 mins on pick up to do this again. Was given the drop off location but never was told that I had to log onto a website and process the return. Was charged another day rent that I will not pay.

Dylan N.
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N/a

Vanessa K.
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Prince M.
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Bradley O.
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Randy S.
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Great experience!

KENT M.
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Ashley C.
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Awesome customer service. Vehicle was very clean!

James O.
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Richard R.
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using the web app to drop off the trailer after hours was very easy. I really liked the chance to do that since the store was not open the day i dropped it off. i would definitely use the app again.

Kathryn P.
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Mark M.
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Mark at Furniture Brat was amazing...he is the benchmark for customer service, period!

Timothy K.
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Convenient location for me. Courteous and helpful employee.

Kim M.
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Derek J.
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No reviews have been submitted for this location.

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