No one was there it took forever for them to check in the drop off
Tina P
Customer Reviews for G Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was not necessarily an issue. Actually contacting the U-haul staff at the location was not possible. When I received my confirmation 2 days prior to pick up the time was wrong. I tried for 2 days to reach them by phone. Twice someone answered then immediately hung up. When I picked up the U-Haul there was no U-Haul representative on-site and the staff on site could not reach anyone so they did not know which truck to give me given I had a one-way reservation. He eventually just picked one after not being able to reach anyone at U-haul for 15 minutes.
Dawn R- I received none of the equipment I paid for like furniture pads and dolleys. - The pickup instructions on the app do no match the system they have in place. For example the key was not in the lock box and I had to track a guy down that watched me try and find my key for 10 minutes. He then said oh I have the keys.
Colten KVery friendly and efficient
Stacey GThey over charged me for fuel and mileage on the vehicle , the dash numbers of mileage were way wrong! And the fuel . Do not recommend at all! Waste of time and money. Very unprofessional.
Aldair AStaff was super friendly and very helpful. Truck was clean and ready to go super easy! Thanks again!
Kyle HLot was confusing to maneuver and I did not know where to park the vehicle.
EVAN K