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Peter W
Customer Reviews for G Hub Transport Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was surprised at the cleaning fee when I was sure I left it very clean.
Sandra GThey over charged me $18.00 And they changed my drop off location hours before dropping off.
David KThe u haul app was not consistent enough. It showed either my rental or my help. I had to call multiple times to get my rental reservation show up on the site haul mobile app. The rental location, truck was good.
Bhargava KDid not like that I was charged a $20 to drop truck off after hours. Our location that I usually pick up at NEVER charges to drop off.
MARGARET WG Hub was ver friendly and helpful.
Jeff Kgood
Raul FUpdate information on the website. The company and phone number listed on the website were not current. However, the address was correct.
Blaine MAfter going to one place that is no longer in business, another doesn't take trailer returns. Called U-Haul and they directed me to a place that could help me!!!
Kurt SThe truck was really old very very Bad shape
Jayendra KThe guy at the counter was great. Had me hooked up so fast I couldn't believe it .
robert kGreat customer service!
Stephen FI got charged a late fee. I'm not sure why, I showed up later an had it back 10 minutes before the deadline. Ridiculous!
ERIC S15 foot truck was powerful enought to tow my car. Well maintained truck. Crew was always helpful. Overall awesome experience .
Raghavender TMiro at G Hub Uhaul was prompt, friendly, helpful & very understanding. Paper work was very thorough. He helped with attaching the trailer and checked all the lights & functionalities were in good & working order at the time of renting. Will definitely rent from this location again...
Vishal SU-HAUL is not honest. I parked my Van exactly within 24 hours and they still charged me for two days, bc I was unable to process the return due to complexity in using their app for return of the van. Horrible experience !
Vijay DAwful customer service. Waited for over an hour on the phone at midnight in a dark lot. Was suppose to be able to be picked up after hours after they switched my pickup location. The app is crap. The video they show is years old and the current app doesn’t even look the same. Was told I would get 50 off and surprise they lied about that too. Awful experience. I will never use U-Haul again. Ever.
Doug KJust very good 👍
Jeremy SGreat service
Grzegorz CYour drop off program is not a easy thing, ended up calling the 1-800 number for help because I was trying for an hour to check in . It was next to impossible to complete this and very stressful for im a senior and it's not for me at all.
Frieda CA very frustration ordeal that took two hours before we were able to get the truck. Just awful experience.
Ken LNothing to it. Reserved on-line and picked up truck at my scheduled time. I chose the In-Person option because I don't like to try and deal with issues through apps, messages and phone calls. The gentleman at the window was very personable and helpful. Paperwork was ready, truck was ready. When I returned the van (this was an In Town rental), there's was no excessive wait time for Check-In. The same gentleman inspected the vehicle, took pics, recorded mileage, handed me the receipt and I was done. Very quick process, very clean truck.
GORDON PEverything went really well and I will certainly rent trucks here again
Rob BSuper experience. !!
Grzegorz CThe uhaul mobile pickup took 40 minutes! I ended up giving 3 alternate phone numb because the online form kept asking for alternates and then the person at uhaul called the last one first who was not aware they were going to be called.
Heather DAbsolutely AWFUL experience when it came to payment. It would be nice to be told the complete process of returning the truck instead of just just being told to put the key in the box. So no I will never use Uhaul again nor would I recommend them to anyone. I guess that’s an easy way to make $20 off a customer!!
THOMAS KNo one was there but plenty of room to drop off.
NATHANIEL WI can honestly say that this was the single worst experience I have ever had with renting a vehicle. Our reservation had nothing but technical problems from the moment we tried reserving and though ALL customer support staff was kind and treated us with respect there was virtually nothing done to help us out. Their website crashed more than once, the mobile app never showed any order or vehicle information and was completely irrelevant. The process for their Mobile Pickup process is not smooth at all. They promise all you need is your driver's license and a fully charged phone, but in fact half-way through the process you have to provide two different contact's phone number to which they actually make live calls to verify you before you can get the keys to the vehicle. It took 3 hours to get through this process because if they can not get a hold of either of your contacts the pick-up process is completely halted. Worse, there is no way to know that that this is even happening. Much of those 3 hours was spent on hold with customer support. I will say this again, their customer support staff was very friendly and professional. No complaints with (the very many) people I spoke to over this ordeal. The next day, when I called to extend the move, I was informed that there was a system glitch and my reservation was cancelled and I should never have received the keys to the vehicle to begin with. wooops. Support told me that if I was stopped by the police the U-Haul vehicle would show up as stolen and I could be arrested. This is no joke. At least they were able to quickly resolve that problem once they were aware. The main problem here is that we were receiving notifications from U-Haul (texts, emails, etc) about our reservation and everything else looked correct. However, we never received a contract. There was no way we could have known that. Finally, trying to drop off my vehicle was another matter that somehow also was a complete nightmare. We had reserved a vehicle for a one-way move, but little did we know that during one of the web-site crash occurrences our reservation was not flagged for one-way and we ended up receiving a vehicle that is not allowed to be driven one-way. Since there is no indication of what your drop off procedure will be ahead of time or any other information about your contract we had no idea there was going to be a problem with drop off at the end of our move. Again we were on the phone with support trying to resolve the problem. Unfortunately, nobody was willing to help us work through this problem. We spoke to 3 different 'manager' level people and a slew of other staff none of which could offer help. Dropping off at a wrong location incurs a lot of fees. Nobody was willing to waive them or even meet us half-way. Keep in mind...we are being CHARGED FOR THEIR SYSTEM FAILURE. An admission made by U-Haul employed managers that they acknowledged a system failure and yet we were still be charged for the error. Un-F-ING-believable. Relating specifically to G Hub Transport Corp, U-Haul told us that the manager at this location was the only one to help us with our drop-off problem. However, when we called the office (after receiving an incorrect phone number initially) the manager told us that it was out of their hands and that we'd have to talk to U-Haul corporate to settle the matter. The old classic run-around. Thanks G-Hub. All in all...I'd rather go through the agonizing and wasteful process of purchasing a used utility van rather than use U-Haul again for anything. Based on my experience I would imagine that even trying to buy a simple cardboard box from their store would ruin my weekend.
Joe KThey were very helpful
Joaquin DMake online system easier/more streamlined.
Jacob FApp’s touchscreen ease. Find it very difficult to check these small circles
Ron BI did not receive a receipt for my transaction as I was told I would via my email so I do not know or have record of the charge for final sale. If someone could email that to me it would most appreciated. Patigeegee@yahoo.com Thank you
RICARDO GNone
WILLIAM OThe pad lock did not work. I had to buy one at Home Depot. You owe me $10. There was NO windshield washer in the vehicle. Last, some idiot parked in the area where rental equipment belongs making it very difficult to return a vehicle. The return process was a pain in the a$$ as a result of the snow and limited space in the parking lot.
Jim LDifficult to drop of trailers, very little maneuver room with SUV and trailer.
dirk sI had filled out all the information on line including my payment and my drivers license photos. I was hoping for a contact-less pick up. My experience was fine but it was very similar to other times I have rented from UHaul (pre-COVID).
DEREK LIm so happy and thank you
ZARRUH AAn empty soda can was in the van when I picked it up. No face masks on any employees. My safety is important.
Carroll BThis is a very small facility with limited rolling stock and accessories.
John MNice solid people. Easy pickup.
CRAIG CSuper friendly staff!!! 10/10
ADALIZETH M