The employees at this location are beyond helpful. I was really happy, because nowadays, there's not that many happy customer service agents who will go out of their way to help you. I want to personally thank Juan. The U-Haul truck was also ready when I got there. The whole experience was great.
KATHLEEN V
Customer Reviews for GCCS Supplies LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, Jenny from the Rosamond Uhaul was such a big help! I had a reservation for a smaller truck and she went out of her way to help locate a larger one! She was so very helpful! The lady who helped us pick up this truck at this location was extremely helpful as well! Such a great experience compared to a year ago! Thank you!
Rebecca SThis was not my original pick-up location and I was not happy to hear I needed to do use the app to complete the pick-up. It did not help that the code provided on the app did not match the lock on the key box (I received an alphabetical code and the lock was numerical) and having to place multiple calls to U-Haul to complete the pick-up felt excessively ridiculous. A quick pick-up turned into a 45-min drive out of my way AND an hour on the phone with a U-Haul representative.
Joshua PKeep hiring excellent customer service representatives.
Paulette JJuan was great. He was very knowledgeable and answered all our questions. Great customer service. Will definitely use them again.
Roger RI want to acknowledge this person that work at this locationJuan is a kind and respectful person. He knows what his doing and very helpful. We need people like Juan in our world.
Ramon MJuan Gave excellent customer service
CHRISTINA RGreat friendly people
Olivia LVery professional, friendly and courteous staff. Highest compliments to Juan!
Alan LThey only have small trucks though they need more variety
danial jNothing everything was GREAT!!
Antonio HEasy drop off...efficient and caring folks...kudos...
Michael DThis was an after-hours drop off, never saw anyone. Clearer marking or instructions for drop off would have been nice. Just seemed sketchy leaving the trailer unsecured behind a multi-tenant building.
TODD HMy one way trip (Point A to Point B) was more than allowed mileage. They really need to ask customers, how many miles they will be driving.
Parth PN/A
Leticia HArrived during business hours and it was closed. On the Google maps, went to another location. Had to call to get the right directions.
JOSE CI had a great experience and great customer service.
VICTOR Vnone
JOE SThe person Juan was very nice
DEBORAH WN/A
MIRIAM BGood job by the personnel.
John HThe key dropbox for the after hours return was around the back of the entire building. There were no instructions on how to find the dropbox. After calling the help number on my contract, the instructions given to find the dropbox did not match where the dropbox was actually located.
ALEXANDER H