Customer Reviews for GMS Enterprise
(U-Haul Neighborhood Dealer)

Rating:

3.0

driver side door didn’t close all the way, and inside smelled like cigarette smoke. Truck license plate DC5123W

Rating:

1.0

I booked the trailer for 1030 pm pickup as they closed at 11pm. I showed up at 1023 and they were closed. The app wasnt giving me the option to app checkin which I found out after but isnt available for trailers. So seeing as I already entered my id and info and payment through the reservation I took the trailer. The guy then proceeds to call me and scream at me accusing me of theft. The store owner then called the regional account representative for uhaul and told him I went to the location at 1230am and stole the trailer. Of course because he couldn't say he closed early. Super unprofessional and the ignorance of the owner is just ridiculous to be working as a customer service facing person

Rating:

5.0

nothing - everything was great!

Rating:

5.0

Drop the truck st 3 am. Place is closed. No service person.

Rating:

1.0

The lock took me 45.minutes to get off because I had to violently shake it while turning the knob after putting in the code, the truck was very clunky and making a lot of noise while driving as if something was ticking or clanging and overall if I didn't need the van in the moment I wouldn't have gone to this location, I would stick to Welland avenue location as all their items are well maintained, friendly, everything is kept up to date and not rusted shut or old and it's so much easier to experience. Will not be going back to this location, just wanted to be done and over with.

Rating:

4.0

Great customer service, and v convinient location!

Rating:

5.0

Excellent Service!

Rating:

5.0

No hassles and great service

Rating:

3.0

Please inform customer of mileage cost before hand.

Rating:

5.0

Friendly and awesome person

Rating:

1.0

Poorly trained staff member. Unable to understand or help address issues with over billing. Opted to charge me a cleaning fee on a clean truck. I use U-Haul often, this was my worst experience by far.

Rating:

2.0

Improve client communication Provide a cleaner truck

Rating:

3.0

The truck was clean on the outside but it had garbage one the floor in the box. It wasn’t cleaned or even sweep out. Not good.

Rating:

3.0

I just wished the location could have been closer. It was not in my home town. I had to drive 20 minutes to pick up the trailer and then 20 minutes back home.

Rating:

5.0

the lady was very kind

Rating:

5.0

The agents at this location are absolutely wonderful They are simply fantastic to deal with.I would definitely use this location again and recommend The staff and service as being 5 out of 5.

Rating:

5.0

good service

Rating:

5.0

The staff were very friendly and made the experience easy.

Rating:

5.0

Great selection of equipment and awesome business hours!

Rating:

5.0

experience was great!

Rating:

5.0

Same comments as above. The UHaul staff was very helpful and very quick to complete the drop off. Again, it's hard to ask for more. Thanks again..

Rating:

5.0

So fast with cashier i rate her 🙏

Rating:

5.0

Keep up the good work!

Rating:

1.0

very rude will not go back to that location

Rating:

4.0

Return went smooth and owner was honest and kind. Had some connectivity issue with UHaul’s website so couldn’t confirm when I was there, indeed was a bit hesitant just leaving the key without any formal confirmation. However it call came thru soon enough and all went well so I’m pleased.

Rating:

4.0

My above noted comments apply here as well. The only difference between both locations is that the 900 N. Lombardy location is a very nicely set-up business, with any product one could require. The 494 Merritt location is modest, but clean. And the service by the staff was excellent, which is most important of all. Again, thank you, everyone!

Rating:

3.0

There was a jar of Vaseline, toothbrushes, and mouthwash in door pocket....hmmmm, not sure what that was about

Rating:

5.0

everything was perfect.

Rating:

5.0

All was good

Rating:

3.0

This location was staff should give proper walk around. Also with the fuel level i had problems like the paper they gave me marked the level of fuel and when i returned it they charged me more saying the fuel was not according to the marked level. I mean if you guys want to do that shit than come out and have look. This the second bad experience with uhual never renting with them again. The vehicle was not even in the great condition

Rating:

4.0

The pick up place seemed a little sketchy but the representative was very nice and patient.

Rating:

5.0

Excellent customer service and super friendly to deal with

Rating:

5.0

The owner of this store is a nice guy , i personaly recomend this store to evryone if you want to get good experince with every thing also .customer service did address all my concerns, with most large companies my concerns would have fell on deaf ears, so for that alone I recommend Uhaul. Also very easy drop off.

Rating:

2.0

Wasn’t told about the charge hold for the Dolley and furniture pads when I booked online, which is misleading, and was told that if I didn’t use them, I would get a refund, which still hasn’t happened, even though I didn’t use them. Upon drop off, I was initially charged for more, than I actually drove, so I pointed out I only drove just under 10 miles and not 16 miles which was written down. This was fixed, however I don’t understand how you make that mistake because you are writing the mileage down, and happened to add extra miles?? Overall, not very satisfied, feel like I got robbed a little bit, and had to spend longer on this during the rental process and after.

Rating:

5.0

Great Service; supportive staff. Vehicle was well maintained and clean.

Rating:

1.0

For the second time this summer I arrived at the rental location for my scheduled pick up and they told me they do not have the equipment. It is then a scramble for them to find me one. They said that my reservation got bumped by another customer. How does this happen. I am a multi year customer with multiple rentals per year. When the new location was identified, I have to drive to another location and they knew very little, although all the information was on the reservation, they had to re-enter it again causing further delay. In this weeks situation, it made me late for an important appointment. I have been recommending your car trailers to others in our club but will now cease to avoid embarrassment if they suffer the same issues. The only thing I get is a sorry and $50 credit. That does not make up for the time and additional travel I have to deal with.

Rating:

5.0

I definitely recommend this place for rent brand new truck and vans.

Rating:

1.0

I was told the original location I booked didn’t have the truck I requested and I was sent to this location which was much much further than the original location I booked. I was told I wouldn’t be charged for the extra km that the company made me drive — I was. At the pick up location, the man we met was trying to charge me for additional fuel as the truck only had an 1/8 of a tank left. After speaking on the phone with 2 different U-Haul representatives i was supposed to be receiving a credit for fuel. When I was asking about the charges, he was being completely u helpful and then pretended to not understand me. I questioned why my reservation didn’t have my name on it—it appeared as someone else’s name. He told me it was my problem that the last people didn’t return the truck with enough gas and their cars payment was declined—he was trying to carry their charges over to me. I ended up getting this “credit” which wasn’t a credit at all, it was just not an additional charge. So I paid more gas than I used as I was strictly instructed to bring it back at 1/4 even though it wasn’t like that to begin with. Everything was thrown in the corner, and there was a mess all over the floor. We had to clean up before I brought all of my things into the truck. I genuinely will never use U-Haul again. This wasted an hour of my busy day, I was late to my move in (in which I only had elevators booked for a certain time—and had to argue to for more time because of Uhaul’s mess up)

Rating:

1.0

no one was on site even though i called ahead and was told they are there and open.

Rating:

5.0

This is a new U-Haul location. Super convenient. Everyone was very helpful, friendly and considerate. DEFINITELY recommend using this location. I WILL be a repeat customer.