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KEVIN F
Customer Reviews for GRW3 Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NO personnel ---I dropped after hours. Process was easy
PAMELA SEvery experience with 24/7 is flawed. drop off was a disaster.
Emily OMy first location was listed as 24 hour drop off and even had the orange box on the office, but the driveway was closed with a gate. The place was not clean or inviting. Called the help line and was redirected to another location. The fella was very polite and helpful. The location was clean and well organized.
Shaun FThe truck wasn’t at the location that I was told it would be and when I made it to pick it up no one was there and I needed a code to get the key out of the box, the code which I wasn’t given. I had to call three different times before someone finally took the time to assist me. There wasn’t a dolly in the truck.
kadran hThe guy essentially told us to just steal it. Did not check us in, said it wasn't his job, then left. I had to call Uhaul to finish the actual renting process
Kendall FThe truck upon pickup was on empty and I only drove it less than 10 MI and was charged for 146 mi we're in dispute now
Teresa SWarn them it's almost out if gas !! Thanks again !!
Donna WThe proper equipment should be placed in the truck when ordered, and the person should not be charged for missing equipment that they never received.
Austin H