Customer Reviews for GS Helpers
(U-Haul Neighborhood Dealer)

1,022 reviews

11619 105 Ave NW   Edmonton, AB T5H0L9

(780) 447-2881

Office Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(780) 447-2881

11619 105 Ave NW
Edmonton, AB T5H0L9

Services at this Location:

Office Hours

  • Mon-Sun: 7 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

. T 
Rating:
5.0

The lady who helped us inspect the truck upon return was friendly and very helpful. I’ll be doing this again in July. Exactly the same way. 100%!!

Wendy A 
Rating:
1.0

I don't know how I was billed but I can see that I was charged more than the amount on the receipt.

Adebola A 
Rating:
5.0

All good. Perfect customer service and helpful.

Karthikeyan V 
Rating:
5.0

Fast and quick

Vetujema K 
Rating:
1.0

This has been one of the most frustrating experiences I’ve ever had with a service company. Someone from U-Haul called me (I did not call them), and the conversation made no sense at all — what they said had nothing to do with my actual issue. On top of that, the person clearly didn’t understand what I was saying and made no effort to listen or communicate properly. No one at U-Haul seems willing to take responsibility. Everyone just pushes the issue around without resolving anything. Because of their internal confusion and lack of communication, I now have to pay extra and waste more of my time fixing a problem that they caused. This is completely unacceptable. I expected at least basic professionalism, but instead got poor attitude, disorganization, and no help at all. I sincerely hope U-Haul takes this feedback seriously, because right now I would not recommend their service to anyone.

Jiaxi S 
Rating:
5.0

Customer did not leave a comment.

Ishwar J 
Rating:
5.0

Customer did not leave a comment.

Viacheslav M 
Rating:
5.0

Customer did not leave a comment.

Illia M 
Rating:
4.0

The parking lot a bit small, but efficient

Monique E 
Rating:
5.0

Customer did not leave a comment.

Iqbal P 
Rating:
5.0

👍

Maksym Y 
Rating:
5.0

The window visor was missing on the vehicle.

GLENN I 
Rating:
5.0

The GS helpers did such a great job for us, they strategically placed all our belongings and made the best use of our Uhaul. Highly recommend to anyone looking for good movers!

Dane W 
Rating:
5.0

Customer did not leave a comment.

Reanna P 
Rating:
5.0

Customer did not leave a comment.

Cash W 
Rating:
5.0

Always show smile, kind and respectful to all

Rolando B 
Rating:
5.0

Ordered Queen mattress cover online but received a full/double instead. Otherwise, this location was fantastic! Super efficient, polite, and organized! Would definitely recommend!

Katrina v 
Rating:
5.0

Customer did not leave a comment.

Wenyu J 
Rating:
3.0

Customer did not leave a comment.

Georgina F 
Rating:
1.0

U-Haul allows our items to be stolen and doesn't replace or compensate for the loss even when insured, they are prejudice, refusing to rent to me because of a bill my ex has with them. They are completely ignorant and unjustified and dishonest. I highly recommend you go to a different company as to not encourage such a prejudice, ignorant and deceitful, ill informed, pompous, and unjust business. Bad business. I have reported to BBB and am going to every public media site possible everywhere. Thanks U-Haul.

Avron N 
Rating:
1.0

They charge a lot . The price is too high. Even if you drive around 25km. You are gonna pay more than $100.

. G 
Rating:
5.0

Customer did not leave a comment.

HENRY S 
Rating:
5.0

Undoubtedly the best rental location I’ve used so far. A hard-working family business. They are polite, helpful, and courteous every time.

Wayne L 
Rating:
5.0

Quick and easy. Renting here again in fall

Jetta O 
Rating:
5.0

They called me ahead to tell me the lot was full and where to park across street. Very friendly

Robert J 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
3.0

Was upset to receive invoice and being charged a $10 cleaning fee ? Moved my belongings from storage facility to my apartment and returned to location of pick up - I swept box out as I always do after unloading , truck was not washed but that doesn’t matter , just feel cleaning fee should have been discussed if mandatory thing

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Mohamed G 
Rating:
4.0

Customer did not leave a comment.

Gary N 
Rating:
5.0

Very great experience and very friendly

Leslie T 
Rating:
5.0

Customer did not leave a comment.

Cammy D 
Rating:
5.0

Excellent - that is the word I can use to describe my experience. I will definitely be renting a uhaul from them again in the future. I would immediately recommend this location to anyone who asks me, you will not be disappointed.

Fiona C 
Rating:
5.0

Great representative and convenient location.

Marcus P 
Rating:
3.0

I had to use street parking 3 blocks away because the shop has no onsite parking but, other than that inconvenience, the shop was well run and the service was efficient.

C T 
Rating:
5.0

The employee was awesome, very helpful and accommodating. Very understanding when I was a bit late getting back. Great company!

Monique B 
Rating:
5.0

Customer did not leave a comment.

Abe A 
Rating:
5.0

Customer did not leave a comment.

Belay A 
Rating:
5.0

Customer did not leave a comment.

Belay A 
Rating:
4.0

Please check appliance dolly that it is complete with straps and D rings.

Michael R 
Rating:
5.0

This was a great experience. Staff very friendly and helpful. A hidden Jem!

Benedict L 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
2.0

Customer did not leave a comment.

Devavrat T 
Rating:
3.0

No suggestion.

David C 
Rating:
3.0

Customer did not leave a comment.

TRENT M 
Rating:
5.0

nothing.

LANCE K 
Rating:
5.0

Super

Brent W 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

The owner of the branch was really friendly and helpful. He gave me good advice on some of the packing products and equipment that would make my move just that much easier.

Trent S 
Rating:
5.0

Customer did not leave a comment.

Janelle J 
Rating:
5.0

Very friendly and professional staff and patient with customers, that's very valuable

Noe M 
Rating:
4.0

The gas tank wasn’t full when I picked it up .

Gloria D 
Rating:
5.0

Customer did not leave a comment.

Wendy B 
Rating:
5.0

Customer did not leave a comment.

Viacheslav M 
Rating:
5.0

Customer did not leave a comment.

Kenji M 
Rating:
5.0

Customer did not leave a comment.

Pavlos K 
Rating:
5.0

Customer did not leave a comment.

Jennifer J 
Rating:
5.0

Customer did not leave a comment.

Stuart E 
Rating:
3.0

Check your trucks for equipment needing replacement eg: wiper blades

GRANT W 
Rating:
4.0

The process for replacing used gas seems kind of vague.

Audrey E 
Rating:
3.0

Better customer engagement and less attitude from staff

Dei B 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

This location is run by very friendly, efficient, and very helpful staff. They are proactive about managing orders and always have everything ready at the scheduled pick up time. They make the stress of moving much less.

Andrew S 
Rating:
5.0

The person working there was wonderful! She was kind and helped us get everything sorted for our move.

Tara M 
Rating:
5.0

TRUCK RENTAL (10FT.) WORKED VERY WELL - NO ISSUES. SERVICE ATTENDANT WAS VERY HELPFUL, EFFICIENT AND FRIENDLY. I WOULD DEFINITELY RENT FROM THIS LOCATION ADAIN. THANK YOU U-HAUL.

Marvin Z 
Rating:
4.0

Fix sticky door

Wayne J 
Rating:
5.0

Excellent service

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Simbarashe N 
Rating:
5.0

Superb easygoing people working there , easy instructions and friendly attitude. Would recommend to anyone !

Md A 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Terris C 
Rating:
5.0

The service was excellent. This was a last minute booking on Christmas Eve . Very accommodating . We had our move done in a couple hours with no problems.

Charlotte C 
Rating:
5.0

Customer did not leave a comment.

Ryan T 
Rating:
4.0

Customer did not leave a comment.

Karl B 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO A 
Rating:
5.0

Customer did not leave a comment.

Ines H 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Abshir M 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Amazing helpful front desk person

mohammed o 
Rating:
5.0

I have no complaints with this location. Prior to getting this reservation we were moved to three different locations and when we got there they didn’t have a truck. We canceled and rebooked here.

John H 
Rating:
4.0

All good

Mark D 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

Include All of the Charges (including insurance) on the quote

Melissa K 
Rating:
5.0

Great place!

Ismahan H 
Rating:
5.0

Customer did not leave a comment.

Er-Nazarene S 
Rating:
5.0

The girl who assisted me when picking up the truck was very helpful and explained everything very thoroughly ! I was also very happy that she was able to hold the truck for a second day, as I was not sure if we would be able to finish moving in 1 day. Gave me peace of mind ! NOT FOR ADMINISTRATION The U-Haul receipt has an ERROR in the column Distance Rate. In my receipt it converted 43 miles into 27 Km ! Your software is calculating miles/1.6 while it should do miles x1.6 Currently, I could argue that, according to the receipt, my distance charge should be 27 km x $1.09 = $29.43, while I was charged $75.25

Dirk E 
Rating:
5.0

Customer did not leave a comment.

Grant K 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

Jimmy A 
Rating:
5.0

Customer did not leave a comment.

Jean P 
Rating:
5.0

They are always so helpful and easy to deal with.

Tanya D 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Ankit D 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

Customer did not leave a comment.

Nazim D 
Rating:
5.0

the people that work there are lovely and very accommodating :)

SYLVIE E 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top