Had the size we needed. Vehicle was very clean, spotless cab and cargo area. Easy to rent and return.
MICHELE L
Customer Reviews for Gabriels Guitars LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location has a bunch of trash, potentially vagrants living near the area where trucks are backed in. The main thing that was frustrating was that the truck was issued to me a centimeter above empty. When I spoke to the gentlemen issuing the truck he explained that I would be allowed to return it in the same condition. Is your company's idea to have me drive around until I hit almost E? Do you want me to siphon gas from the tank? Do you want me to try and calculate the exact amount I need to get to my destination and back to the return location? What kind of business model issues trucks on empty and doesn't at least reimburse the people renting your equipment? I'll never use your service again, additionally a bit of advice, issue your trucks full like EVERY other rental agency.....
CHRISTOPHER MCustomer service was nonexistent. The truck was on the verge of breaking. They didn’t have the dolly we requested. Where the truck was parked was a homeless encampment and we were told to watch for human waste and there was a whole bunch of broken glass. We returned the truck after only a few hours and driving it for 5 miles and the dude didn’t even look at anything and told us to put the key in the Dropbox. Then we got a call the following Monday from U-Haul saying we didn’t return the truck and wanted to know how we would like to pay for the extension of service. I have rented from U-Haul before at a different location and never had these problems. We will definitely be renting a box truck from Home Depot next time we need to move something big. Zero stars, 0/10, do not recommend.
SARAH HMake sure requested equipment is actually in the truck. We never got the moving blankets we ordered.
Rebecca HSelf drop off, no signage. Back of lot could be cleaned up.
CLYDE EEasy drop off.
ROCK SDropped after hours
JACOB FI had to cut off a lock that the previous renter left on the van. No key. I had to drive back to uhaul because uhaul thought they had the key, but they didn't have it. Graibel call the manager to credit me the the inconvenience, but never received credit.
KENNETH BUhaul was on empty when picked it up.wasnt swept out in the the back.
JOHN SGabriel does s great job. Very helpful and friendly .
KELLY GMaintained but dirty.
Robert LIt was a very confusing drop off and the location was scary. The for to the business was locked
STARLA W