Customer Reviews for Galaxy Oil LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I ordered a smaller truck online and when I got to the location to pick it up, I was told that it was not available and that the only one they had would be an extra 10 dollars. Due to the reason, I needed the truck and the timeframe I had, I just took it. Then when I got the receipt, they charged me money for Safe Mode which I declined, and they charged me for the wrong mileage. I only drove 19.4 miles, and they charged me for 50. I would like a full refund please. I will never use this location again. I would also like someone to contact me about this, preferably a manager.

Rating:

2.0

Reimburse me for the additional fuel I paid for out of pocket, as the truck when received was less than 1/4 tank full. I filled it up there and informed I would be reimbursed, then returned it full. If I was supposed to return it 1/4 full that was not told to me, I was told it needed to be returned 3/4 full, yet I received it 1/4 full.

Rating:

5.0

No improvement needed.

Rating:

2.0

The staff at the store acted like I could not return the truck there despite U-Haul telling me to return it there and even told me at first they only do truck pick ups there. There was also not a clear area where I was supposed to park the truck for return. No signs or anything. It looked like I was just going to a regular gas station.

Rating:

2.0

Truck was dirty. Had someone’s toothpaste, jewelry, etc. left in it. Tried the check-in on the phone and the mileage was off so that took awhile to even get the truck. Transmission was not great but it worked. Drop off took awhile because the mileage thing electronically was messed up. Went to storage and code didn’t work. Supposed to get a lock and the guy said they were out and suggested we go to Walmart when the email clearly stated the lock was included.

Rating:

5.0

Everything is excellent

Rating:

1.0

Took and hour and half go get key because they didnt know how to do it