Good place
Nicholas S
Customer Reviews for Galen Hawk Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was closed when I arrived. Worker arrived 35 minutes after posted opening (reservation) time. He smelled like weed & acted high. Truck cab had trash in it.
Michael CNo one was there at 4:45pm when I dropped it off.
PETER DThe office was not open when we arrived and we had to use mobile check-up.
Michael MNo one on lot. Seemed rude and uncaring when I called for instructions. No Jack on sight for 12x6 covered trailer
Travis BIce covered parking lot and hard to park almost feel in parking lot and through my back out of place worst rental experience of my life
Bradley FWhen I returned it it was a pain to return he wasn’t professional and he smelt like weed but he was nice my biggest issue was the return process
CAMERON AThe app isn't really an app. Its only a mobile friendly web viewer. Please create a real app. The functionality of the current app didn't allow me to even book the rental. I had to use my laptop. After utilizing the truck the app didn't allow me to return the vehicle. I dropped the key off as you should but I could not record the fuel lvl, milage or images due to the app failing to load into the return rental pages. This needs corrected. Other than that it was a normal rental. The truck was prestine and exactly what I needed however corp uhaul needs to address the app by rebuilding it from the ground up.
Anthony RThe gentleman at the location was excellent. He was flexible when I called asking to be late by 1/2 an hour and performed his duties of getting me hitched in an excellent manner. Quite frankly, the pick up location was an empty lot and did not I still lots of confidence in what I would be getting. Again, he did an admirable job of getting me ready to tow, but the “right” tire was almost completely bald in the middle and had significant age cracks in the sidewall, especially when compared to the left tire, which seemed much newer. I don’t want to give the gentleman below average stars so hope you will take this written review to heart.
Linnea HNo one was there. Instructions were not good
Kay KProblems in the app on the mobile side
Angie ONo one there to drop off too. I had to call help number after an hour and a half of waiting after his posted business hours. I’m trying to get stuff done from moving myself but I couldn’t because I had to be U-Haul employee and answer all the questions he should have answered had he had the courtesy to show up. I also was required to take several pics of condition of vehicle. I expect a phone call from corporate. Ready to blast this all over social media-that is how upset I am over this. 785-730-1514
Stephanie SImprove the app! It is confusing and not easily navigated. Staff was AMAZING!
Mary SThis was the worst experience I have ever had with this company. I have used uhaul for multiple moves over the years and will no longer be using them going forward. There are far more options now and the quality of service across the board for uhaul has significantly dropped in years and I no longer trust the services provided for the cost. There are cheaper more efficient and cleaner options. I will not recommend uhaul to friends and family going forward.
Rachel DHorrible pick up and drop off.
Kloie MEasy rent - great customer support. I had the wrong ball hitch and they didn't have any but I was directed to a place very close by that I got one so it didn't add much time. Great experience overall.
Matt GLocation was unlocked with no representation. Found a note on the door that said if he wasn't in the office to go check the tattoo shop on the other side of CBD shop. Tattoo shop was closed, decided to just drop trailer. Never seen the associate.
Jackie DEasy in and out
Jeffery OI have no criticism only high praise. I had to call several times because I was trying to figure out what size U-Haul or trailer I needed and every phone call. They were very helpful very professional and we available as soon as I was ready to come pick up my equipment.
elvira r