1. The service of the person who attends is bad 2. The truck was dirty 3. The radio turns off by itself from time to time 4. Worst of all, the A/C doesn’t work all the time, it cools when it what’s. Using the truck all day was hell
JOSE Z
Customer Reviews for Gallart Oil Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Despite the gas station being a bit rundown, Armando was fantastic. He carries pride for his job and treated me with so much kindness and respect. He made the experience of renting a u-haul painless. He was fantastic! Would definitely rent again from that location. Thanks Armando!
Andrea BService was excellent I have no recommendations
JUDE SThe truck was returned with the exact amount of gas that had when I rented and you charged for 2g of gas
JOSE ZOk
Leonardo BEl trato fue algo grosero de parte de un trabajo, el camión estaba sucio.
Alfredo AVery rude customer service. The trunk was not clean inside.
Ruben MThe person in charge was nice and kind but the vehicle was not clean
ROBERTO WThe truck had trash inside, the windshield was so dirty I couldn't look out, and there was no water to clean it.
Jose ZAll very good
JOSE MI returned my vehicle after hours.
MIKE AThe truck didn’t have A/C. They didn’t have moving pads. There was a empty water bottle in the truck
Rafael PThe personal was great and courteous, but the van was dirty on the cargo area
Alberto AVan rented smells strong to cigarrera or other odors !! Much better to use a ambiente deodorant !!
Carlos RThere’s no AC on the truck
RAYMOND ACheck in and check out was so quick and smooth. It was a good experience except the truck was really old, air conditioning didn’t work, and steering was a little loose.
Joy NBest attention to the client, the trucks no a/c
SERGIO MThe truck has a very important problem with the direction or stearing gears. And has a problem with the transmition. I believe the truck is a dangerous machine to drive.
Armando CThe person in the office was so helpfull at. The time of rental everyrhing went so smoth thanks
MARTIN MThe truck could have been cleaner but the employee was helpful and it was an easy experience.
Julimar FHave moving items for sale and rent
Thomas PGood services
Gonzalo TBad attention from front desk
Ruben HThe truck has to be clean. It didn’t smell good the motor was making a super loud noise and the wipers didnt work. I felt unsafe and dirty after this experience.
Maria RThey hold too much money for no reason too many days
Lieniel LImprove the wait time for the Keys after reservation had been made a day in advance.
Rafael TMuy bueno el servicio, lo único es que no se si entendí bien pero me habían dicho que el alquiler era por 24 horas y el mismo día me enviaron un mensaje y un correo diciendo que ya tenia que devolver la unidad... osea lo útilice 7 horas de 11 am a 6 pm, por lo demás estuvo bien Very good service, the only thing is that I don't know if I understood correctly but they had told me that the rental was for 24 hours and the same day they sent me a message and an email saying that I already had to return the unit... I mean, I used it 7 hours from 11 am to 6 pm, otherwise it was fine
Rolando SThe entire rental experience was well below what should be considered to be basic customer service. To begin, the equipment that we pre-paid for, a furniture and regular dolly along with furniture blankets, was not available when we picked up the truck. Of course, we relied on this equipment to complete our move. The representative at the pick up site suggested that we attempt to drive to the official Uhaul store where they could rent us the equipment. Further, the truck we rented only had a quarter tank of gas - meaning that upon return we would need to fill the truck up to precisely a quarter tank or face additional charges. This also meant that we would need to put gas in the truck almost immediately after renting, which was a major inconvenience considering we had a fixed window of time in which to use our apartment's moving elevator. Once we arrived at the official Uhaul store to ask for the rental items that were supposed to be in the truck per our contract, we had to wait in a long line only to discover that they did not have a furniture dolly for rent. However, Uhaul had no problem SELLING a furniture dolly to us. Because we needed the furniture dolly to move, we bought the dolly. Overall, this was a terrible experience that only added to the stress of our moving day. The failure to provide the agreed-upon equipment and small amount of gas in the tank completely upended our plans and nearly cost us extra money to complete our move. Everyone we encountered was either blatantly unfriendly and disrespectful or could not have cared less to provide customer service. Will not likely use Uhaul again.
Jacob LExcelente atención, amable y muy educado este sr, lo recomiendo con los ojos cerrados y lo volveré a usar más seguido.
Julio BVery friendly rep
Felix GGood service & quick pick up.
kevin tReview license and photo the day before
Miguel MA Android app would improve the user experience.
Eduardo DThis comment is for both U-Haul corporate and this location. We booked at 20' truck on March 3 with a pick up on March 11 at 10am in Hollywood, FL, approximately 15 minutes from our home. I pre-paid the reservation which was confirmed the day before pick up at this location at 10am. When we got there, a 20' truck was sitting in the parking lot but the shop was not open. When the shop owner showed up at 10:30, we were told that, despite the paperwork in our hand, that wasn't our truck and they has no reservation for us. When I called U-Haul and finally got through I was told that our assigned pick-up was in a town almost an hour away. When I explained that it was unacceptable as 1) this was NOT the location on our confirmation nor was I told it was changed to one so far away and 2) we have movers scheduled to arrive at 12pm and there is no way we could get there and back in time. We asked why we could not take this available, un-rented truck that was sitting right in front of us at the location WE WERE TOLD TO COME FOR PICK UP, we were told no, the "system" doesn't work that way. Um, WTF? Numerous calls and being transferred from one department to another after talking with 15 different people, we were finally sent to an absolutely HORRIBLE location in a sleazy part of Miami. By the time my husband got there, the attendant was rude, insulting, and left him sitting there for 45 minutes. By the time he finally got on the road almost three hours from the time we were to pick up the truck at a pre-paid, pre-assigned location somewhere else, the check engine light came on. The U-Haul corporate scheduling, dispatch and customer service is white hot mess. Save yourself a great deal of aggravation as well as a total waste of time and money. If you must do DIY, call Penske, call Enterprise, call anybody but U-Haul. Oddly enough, their headquarters are here in SoFlo so you'd think the process right in their proverbial back yard would be better managed. But no, U-Haul is They're Awful.
Michael CVehículo sucio y sin agua en el limpiaparabrisas
NICK HVery good
Washington HArmando rental clerk bad attitude. Truck was dirty and smelly…
ricardo pThey were so kind. Thanks
ANGEL LEse lugar es excelente
Nicolas EI had originally made a reservation to pick up from this location and drop off the truck at a different location. The employer who checked me in for my pick up changed my drop off location despite me explaining to him that I had already done a reservation. When I went to drop off the rental truck I had to wait 1 hour on the phone for customer service to change the drop off location back to my original choice. Horrible experience!
Rolando Pthe truck was extremely dirty both inside and outside
MELISSA AThe employee on staff was very helpful.
Dwayne JGood
fernando eThanks a lot Uhaul 🙏
JESUS TExelent services!!
MICHAEL SWas a very bad office, mirror hear was broken and owner verey unpleasent. I had a lot of problems with the helpers contracted as well
katia mLa atención no fue adecuada
Jose RWhen we arrived in the first place the truck that we had alrealdy reserved was not avaiable. It was needed to go to another address and there we took an old truck without any inspection, what was a trouble in the dropp off, because we could not prove the old damages.
LEANDRO GI could not stand close to the employee while he was using my card to charge and I can't see what his doing with the contract all the time he talk me be outside even from the window, there he also gave me another reservation early than I needed, this is why I have to call to main center office.
tamara a