Excellent customer experience there, however, a couple of things of note. The check engine light was on from the time I picked up the truck, with no warning it was on, nothing noted on the contract, etc. The vehicle was clean overall, but previous drivers had spilled pop, coffee, or something similar and it had not been cleaned away from the cupholder and center console of the truck. Based on my previous experience (often) of renting from UHaul, it was just slightly dirtier than normal but not so much I needed to complain. Others might. And it used more gas than normal, especially considering I had a fairly light load of just a bedroom suite and a sectional couch on a 15 foot truck.
James R
Customer Reviews for G&B Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are awesome to work with. They are very accommodating; I rent from them biannually and the ladies there are so helpful. No improvements needed.
JOHANNA HEverything was great
chris aWebsite had issues,but the in person meeting was great
Gary LThis prestonsburg Kentucky location I have used several times and would recommend this facility to anybody
PHILLIP WOffer veterans a discount.
Charles KWe asked what time they closed because we were going to drop off the trailer one day earlier. She stated 4:30pm. We arrived before 4pm and no one was there. We tried calling and no one answered. We called the main UHaul customer service number and no one would answer. Not a great experience.
Yelitza RBetty is TERRFIC!
JAMES JMy son said "My U-haul experience was good."
Richard PNothing
Burchell SG&B rentals did a great job working with me on getting the vehicle checked. Very good atmosphere. Betty did a great job getting everything done quickly.
Richie CClosed early and left my wife to lift the trailer off her hitch by herself.
Gary WThe price on the website and price I paid were drastically different. I was upset with the price difference but the lady at the location was exceptional!
Tiffany BMaybe some little chocolate candy or mints in a bowl😉
John DGreat experience!
Robert CFriendly staff..in and out..no issue's😁
John DGreat customer service. Thank you .
connie lI have used this location several times and they are very knowledgeable of the equipment and always ready to help up you with any questions with pickup and drop off.I highly recommend this location.
Larry yClear instructions on where to leave the truck WITHOUT having to call. We did not have cell service at this location, making it extremely difficult to figure out the instructions on how to leave the truck there.
Jeremy RWe dropped off after hours and found the lot quickly. The check out instructions were very easy.
Jennifer SWe dropped off an intrastate transport here, and everyone was helpful, the areas we very well maintained. Probably the best exterior location I have found!
Jenn WExcellent service. They went above and beyond to help me find what I needed.
JOHANNA HHad made an appointment with Jacobs in Langley Ky. Went to pick it up and he didn’t have one it was supposed to be a 10 foot. He said had not had one in months. He called G&B and got a 15 foot only for the day. I didn’t receive a call stating Jacobs didn’t have one. Had to drive extra 25 to 30 miles because he didn’t have one.
Brian CN/A
Anthony PExceptional people, exceptional service…10 out of 10.
Barbara GThe location I rented from was so helpful and they accompanied by needs and giving exact explanation about returning vehicle. I would recommend Betty, the lady I checked in with to everyone, so pleasant and helpful. A great UHaul experience and my weekend move was accomplished without a hitch!
Maynard CGreat Service
PAUL AVery patient with me .
Jessica WAlways great service.
Jeff BDon't remember the ladies name, but she was helpful and took care of everything for me.
Howard WVery friendly customer service and clean vehicle. Thank you for helping us during the flooding.
JENNIFER SVery friendly, very helpful!
Laura GVery friendly staff
Lawrence RLocation was closed when I dropped off the trailer.
Maverick BVery easy to work with . Very professional. Highly recommend
sue sClean the back of the truck. But overall very satisfied with the employee.
Roger WBe open till 0430 pm.
Tom MAwful customer service
Kevin HI want to dispute the charges. No one ever returned my call in regards to this and the Money was taken off my card without my consent
Joshua JMore parking
BRADLEY SExcellent customer service
Bonita C