Good customer service
Cristian L
Customer Reviews for G&P Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Cristian LMaybe have stock move rental equipment at this location such as, trailer balls.
Franklin BScheduled pick-up time was 12:00, waited until 12:30 before someone showed up. Poorly maintained equipment. Had to grease pivot pin and table, still creaked badly. Tires overinflated to 80psi, rated max pressure was 65psi. Also, due to poor customer service from the El Paso regional office, I had to drive over 120 miles out of my way to pick up the tow dolly. They waited until two days prior to inform me that all three locations near by did not have the equipment, nor did they attempt to have it delivered, or even offer somewhat of a discount in lieu of the added fuel costs to pick up the equipment.
Joseph NThey weren’t there
VINCENT SGreat customer service 💯
Felipe SNo one at the location spoke English. They weren’t prepared for my arrival. I had to unload the dolly myself. For the price of the rental, I was completely disappointed. The rental cost was so very high, I expected much more.
Mike BI appreciate that the drop off location made accommodations for me when the original place I was to drop-off at was not able to take my rental.
Isaac TThe dolly and pads I paid for were not in the truck. When I first got there, there was a gentleman working on a car. He didn't speak English, had to call someone to figure out about getting me a key
Jennifer LGood
Jason PThe return process was much easier because had cell coverage… but there was no one there to assist and location was a bit grungy
FLAVIA MThe truck was dirty and had no ramp so made it hard but I had rented it already and they added insurance without me knowing . I requested also appliance dolly they didn’t have one after I was told he did was sent to another location but I didn’t have time to be going to another location.
ANNA CN/A
STAN RCharge us for an extra day..... So unnecessary!
george lWaited 45 minutes at this location nobody showed up had to figure out how to unload my vehicle by myself. Called many times no answer no reply
Sherolyn EThe trailer was not rented because lights would not connect to car. Now I have a new bill for the same trailer that was not rented for a higher amount on a contract not signed.
BETTY POwner of the shop was helpful and polite.
Eder LThe process was completely unclear in Uhaul’s end but the mechanic was super helpful. Thank you!!
Kai MNo comment
Matias NI was charged for 61 miles but only used the vehicle for 9 miles.
Tim BSame as above - excellent.
Briggs GDude was great help
HEATHER RG and P Tire Center of Las Cruces, NM is a place that I never want to do bussiness with again. The place is filfhy and the so called office area is unsafe to walk in. The 26' truck that I was supposed to take. The catalytic converter was stolen the night before and they hurried up and grabed another truck it was filfhy. I'm not sure it was enen serviced. They didn't have enough furnture pads (28), But charged me for the 48 that I had requested. I was told by G and P Tire Center to get the rest at the U-haul Center Las Curces, NM since I had to go there to pickup the Auto Hauler. U-haul service Center charged me for the 2 doz. that I still needed. By the way I didn't get any Paper work on the 26' Truck G and P Tire Center. On the way to the service center I notice that the fuel gage was below E. I hit the first fuel station. At the U-Haul Center Mark help me out tremendously. First he got the auto hauler checked out. Them I told him what happien at G and P Tire Center. He printed off Paper work for the truck. Then the paper work stated that the truck had a quarter of tank of fuel. Mark said that I should go back and talk to them. All that I can say about G and P tire Center it is not a place that represents U-Haul very well. I know one thing if I ever need to rent a truck and a trailer it better be at the same location.
GARY MThey are nice people
Pedro PFriendly, prompt service
Robert PNo one was there for the drop off,during their hours of operation.They then charged me 48.74 for something.My son's cell phone holder was attached to the windshield,and no one called to return it.And it all cost me137.32 more than expected.
Kenneth KVery rundown and dirty.
DANA RThe fellla was very nice but the equipment was old and not taken care of.
DeAnna SEasy. Loved contactless pick up/drop off
RICARDO RBusy location with tight parking. Attendant very helpful in getting trailer parked and unhitched
William CMy daughter dropped off the trailers and the employees were very quick and helpful.
STEPHEN RThe staff were friendly, professional, and speedy. Because of Online Check-in, picking up the equipment was a snap.
Jared CThe attendant went out of his way to be helpful
KAREN BIf they returned it two days before the date is due they will not get a refund.
ROSALIND HDid not interact with any humans; the way I like it. The app was useful as usual!
William CWe had to wait half an hour for someone to show up at the store. The doors were locked and lights turned off. I had to pay more than I was quoted even though I reserved the trailer for an out of town move.
LUCRETIA BThe return was great and easy compared to my rest of my day dealing with U-Haul
John KArrived on time, but person that could complete check out was not at location. Was asked to wait but I decided to run an errand instead. Process was seamless one I could take trailer.
Thomas SInclude all items requested. We rented a furniture dolly, an appliance dolly, and moving blankets- none of these were in the rental and the location was closed. Not having these items that we paid for made our moving process EXTREMELY difficult.
Erika DThe service was just fine. The trailer was available and waiting for me.
jose lUsed this location twice in the same week and both times I received a call from uhaul stating my equipment was not returned in time.
Edward Tno one there. and when called to drop off no phone available or way to talk to them there for a charge of $20.00 should not have been charged. and I had to do the work. very un-professional
RICKY MDrop off was easy.
MARK SThe truck I picked up still had furniture pads and an appliance dolly inside. This was after their business hours and no one was there, I did not want these items, but because the business was closed the Uhaul traffic center person (Albert) told me to take them and use them; so I did. Albert was awesome!
Chris MEnsure proper check in of equipment is conducted.
Tomas GDecided to try your app and sorry, but what a pain! I will go back to using the counter.
Ron SNothing, it was all great
Haley EAsk customers about problems encountered during the rental periods. Most of all, safety conditions such as brakes, steering lights. Upon returning vehicle, such questions were asked. The steering was a little sloppy. The truck steering had a tendency to wander from side to side. Otherwise, the rental went fine. I mentioned this to the rental attendant. He said he was going to report this so the situation will be checked. The truck had over 96,000 miles on the odometer, which sounds within normal wear and tear of driving equipment. I mentioned this so to avoid any liability to the company. I am glad I had the opportunity to use the truck. It helped me move my stuff. Thank you!
rafael d“Provide the drivers or packers”! Everything was perfect. Thank you so much.
nancy tFriendly, easy to return
Louise DThank you for helping us even after hours.
Gabriel DHire people who are willing to load vehicle onto trailers/dolly’s without an extra charge.
Manuel OPickup was smooth and easy.
Kristen Rthe manager {Eric} went the extra mile to make sure we had the best truck available for our long distance move. He was great!
John WExceptional customer service.
Grace HGood job great customer service
alberto RThey were not open, but had a sign to call for someone to come over. (It was the 4th of July weekend.) He was there in a few short minutes. We were pleasantly surprised, especially since we were in a time crunch.
Darla Rwould suggest u-haul on El Paseo
Bob DLocation had nobody there in a shady area of the city and hours did not coincide with delivery times. delivery was scheduled for 9 am and facility did not open til 10:30 am!
Adrian SOpen business on time. I had to wait for one hour.
Marvin M