I paid $821 on pickup for 48 hr use,300miles free.I dropped it off a day early.with less than 400miles on it.I was told i would recieve a refund for early drop off.Instead i was billed an additional $536.
MARTIN B
Customer Reviews for Gardner Valley Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility is located on a main highway. It is surrounded by a cyclone fence with 2 locked gates. There was a set of mail boxes next to the road with a section of grass between those the the cyclone fence. Just wide enough to park the truck. No signage anywhere to designate where to put the returned truck or the key. We ended up calling customer service and asking for advice. We were advised to download the app and complete it so the liabilities did not fall on us. Reluctantly, we did this to avoid being liable. The pictures requested where a pain and had to be taken multiple times before finalization was met. We also had to make a second trip to the facility the next morning to return the key. The people where nice and there were no additional problems upon returning. I would recommend this location only when it is open.
VINCENT HThe location was a bit off the beaten path and was a feed store. The employee was great, he had never rented a U haul and was able to figure things out really well. It would have been better to pick up the truck at a regular U-haul location.
Dana SCharged me for fuel even though I returned it with the same fuel I picked it up with
Clint BIt's a feed store. It's not going to look like an airport terminal or your Aunt Bee's parlor. They handled the drop off quickly. Done.
JAMES BThe uhaul hasn't been cleaned in quite some time. But was functional for our purposes.
kenneth sI was the first U-Haul renter for this new location. The young man helping me was very kind. Needed some assistance on the process but all good. The truck was very dirty. Not cleaned after previous renter maybe more. The windshield was absolutely covered with baked on bugs. Sort of disappointing for a first time renter from U-Haul. Truck also ran a bit rough, well sounded rough as if maybe the muffler was loose.
Natasha M