Customer Reviews for Garrido Food Corp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Garrido Food Corp

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TONYA P.
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Not be a U-Haul rental location

Joseph C.
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Received the wrong equipment, and the improper equipment I was given was not in the best repair.

Derek G.
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Rude agent. First utterance- “if you don't have a reservation I can't help you.” Truck was dingy with no evidence of a COVID-19 wipe down-ever. Also the $1.79 rate promised was no honored see contract # 81135343 Horrid experience...

Joshua R.
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Check the returned trucks for non-functioning equipment. When i initially picked up my rental, it was raining and someone had left the passenger side window open, so the truck was very wet. Also, the drivers side window did not work at all and there as no mention of this initially.

Fernando R.
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Easy

Andrew D.
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Customer did not leave a comment.

Ryan M.
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It's really terrific that you actually have parking. I've had to go through the headache of finding a spot for the van at rush hour, and I wasn't keen on doing that again. Everyone was very pleasant, super helpful, and understanding when I needed to bring the van back a little later than quoted. Would definitely come back.

Stewart G.
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Customer did not leave a comment.

robert N.
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Customer did not leave a comment.

Recardo S.
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Customer did not leave a comment.

rosevalt C.
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All was just fine , no complaints from my end . yes I would use you services again 😀

Akim G.
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A thorough cleaning of the van before handing it off to customers. Outside of that, the process was very smooth and seamless.

David G.
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Just stay the way you are

Stewart G.
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nothing, the staff at Garrido food Corp were excellent.

Stewart G.
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Customer did not leave a comment.

sherma C.
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Customer did not leave a comment.

Andrea C.
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Customer did not leave a comment.

Jalin A.
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Customer did not leave a comment.

Melissa S.
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Customer did not leave a comment.

Aldora N.
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U-Haul signage for where to find the U-Haul representative would be helpful, but overall I had a great experience.

Phillip W.
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Customer did not leave a comment.

IMTIAZ H.
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Everything was smooth. Took only 2 minutes. Best part is check in online. It saves time.

Matthew N.
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Didn't have the 6 furniture pads I ordered. That was very important. Had to wait in line with people ordering groceries. Had to park the vehicle in a crowded parking lot with very small parking spaces. Not an ideal place to rent. I'd rather go to a uhaul dealer that solely deals with uhaul trucks and not a supermarket.

vicky J.
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Customer did not leave a comment.

Lena W.
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Continue to be efficient. Please add a hand truck for the rental service, which will help to bring firm down the stairs.

Delano M.
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Customer did not leave a comment.

Shannon S.
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Uhaul customers service is terrible because of their lack of efficient problem solving for helping with customer reservations & pick-up. There was an issue with my mobile pick-up reservation. The customer service representative at the pick-up location could not assist because she told me their was an alert on my account. This information was not relayed to me via email, text, or a phone call. When I called customer service I had to spend an hour on the phone because the wait time was about 30 minutes, and when I final got to speak to someone, they couldn't help, so they transferred Me to another department which hung up on the call. I had to call back and wait another 20 mins to speak to someone, and this person couldn't help me do I was put on hold for another 20 minutes, finally reaching someone who could finally help. Uhaul's prices may be affordable, but you will have to spend extra time and aggravation to rent their equipment.

Matthew P.
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Claudio was very helpful throughout the entire process. He and his coworkers did an amazing job making sure all my needs were taken care of at pick up and made my drop off the easiest, quickest experience I have ever had with any U-haul location.

Cecilia P.
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Customer did not leave a comment.

bryon H.
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Customer did not leave a comment.

Michelle P.
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Originally, I was supposed to pick up at another location. I reserved the van weeks ago so there was plenty of time for them to contact me to tell me they would be closed, but instead I had to call uhaul to ask what was going on and be sent to another location. I had to take a Lyft to get there. Since the situation wasn't my fault and it pushed my schedule back 45 minutes, it would have been nice if UHaul paid for the Lyft as an apology. I'm surprised the location I was supposed to pick up from doesn't routinely check their reservations and contact customers with issues.

Ian M.
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Customer did not leave a comment.

Yvette W.
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Customer did not leave a comment.

Bianca V.
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The rental equipment like the Dolley should be inside the van because I was not able to receive the dolley I requested

jessica P.
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The tried were worn out I was scared during my whole trip it was dirty inside

David W.
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I would say that U Haul should not make equipment available online that is not available. Upon arrival I was expecting a truck and it ended up not being one at the location. The worker did however change my reservation to a van (very accommodating), but this could have easily went south if I needed more space.

glenda D.
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Both representatives at this location were very friendly and helpful. I would recommend having more vehicles available for rent.

Christian B.
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Customer did not leave a comment.

Richard M.
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Nice people. Easy in and out.

Danny M.
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Speed up your mobile app service it takes longer to pick up the truck on the app then to go inside where it is warmer

Myron O.
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The furniture pads were not all clean, nor were they folded. They were delivered stuffed in a large green trash bag. Yet, I was required to have them neatly folded when I returned them.

Dieuseul F.
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Nice location and fast

Kemar H.
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Customer did not leave a comment.

MICHAEL G.
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Customer did not leave a comment.

Jonathan E.
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Customer did not leave a comment.

Yahya A.
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I rented this truck without asking for $25 protection. When I picked up the car the agent did NOT ask me if I want to add it but added it anyway without notifying me and just handed me a paper to sign, Again he did NOT mention that he has added the protection. When I returned the car I saw they charged me for $25 I told them that I did not ask for but they charged me anyway. You can rest assured that I will not use Uhual anymore

Rodney H.
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Customer did not leave a comment.

Joshua W.
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The app did not work well AT ALL. Took about 30 minutes for me to just get through the app stuff, only to then be told I had to go inside and go to the counter for the key, which meant after all that I had to go stand in line inside anyway. They were efficient inside once it was my turn, but the app doesn't work well and shouldn't be promoted as an option until it does work better.

Yahnzy C.
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I was supposed to get a call I regards to an issue on the location I was sent to for pick up of the truck and refund. I have yet to get a call.

morrison D.
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Overall I was very satisfied

Janae H.
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I will never use U-Haul again. It has been the worst experience I have had and it impacted my move in such a negative way and they have charged my account twice! Their only response was to call my bank who then said I need to contact the merchant ie U Haul. Terrible. And there is no remorse!

William R.
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Customer did not leave a comment.

Ardyce A.
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It was confusing, and the person didn't really do anything to officially receive back the truck other than take the key. I'm still not positive I won't be charged for another day even though I turned it in on time!

Michael H.
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Customer did not leave a comment.

Reuben J.
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Getting the vehicle in and out of the lot was very difficult. The site should work to make accessing the vehicles easier.

Anna J.
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More signs for key drop off. I didn't know I had to to the grocery customer service and wait in line with the grocery/lottery customers.

Persida S.
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Very nice and professional, but not the typical uhaul office.

Thomas G.
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All good

jeffrey B.
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Customer did not leave a comment.

Zachary K.
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Customer did not leave a comment.

france D.
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Not accepting Prep aid cards not fair what if I was by myself. Good thing my nephew was with me and had a credit card. Also , mention it b4 people for the rental. And that was a bank card.

selwin J.
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Great job keep it up.

Carl F.
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Customer did not leave a comment.

Christian B.
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Customer did not leave a comment.

Carolyn C.
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confusing experience picking up the keys. was flustered in trying to figure out what was happening with the sudden change in reservation – the guy helping me was very knowledge, but no one else in the store was. uhaul could do better in explaining the specifics in picking up at this location.

sherry ann A.
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I arrived at the uhaul before 9 AM as I assumed the location would be open at 9 AM as stated for business and service. At 9 AM I asked, 2 rep in the store if I can be assisted I was then told Uhaul does not open until 9 AM at which time all 3 of us looked at the clock which said 9:01 AM. Shortly, after the Uhaul attendant walks in with no acknowledgment I am standing at the window for service. She took her time setting up and clocking in along with fixing her hair before addressing me. By the time I had documents in my hand and was in the uhaul it was 9:22 AM. Unfortunately, although Uhaul representative was unprofessional by not being at the site on time and being callous with the time of the customer waiting. I received a call the following day from another rep asking me, "where I parked the truck as he is unable to locate the vehicle. " This call was recieved 24 hours after the vehicle was checked in and ticket was closed off and rental was returned, paid for and keys handed back to Uhaul representative. As a customer that call was extremely concerning to me as I have no idea what to expect next and the possibility of being charged for a vehicle that was turned in, paid for and closed off. Suggestion: If Uhaul opens at 9 AM have representative/agent at site 10 minutes ahead of time to be available for customers who are waiting. Suggestion: Have agents look for vehicles that were returned and parked instead of calling customer asking where the vehicle is .

Jeffrey B.
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Customer did not leave a comment.

Alexandr B.
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I wasted half of my day online and on the phone both with uhaul's Central reservations and the actual location office who sent me an email and text message confirmation and rest assured me that everything was booked properly. Just to find out upon arrival that they didn't have the reserved vehicle for me (or a valid alternative) and the reservation somehow magically got stuck in the limbo even though I received both written and oral confirmation from uhaull. I got lucky when another person was returning the rented vehicle at that location (she was supposed to bring it to another location originally but was advised on this location). It took the customer service rep an hour to realize she could give us that returned vehicle.

AUDREY V.
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Customer did not leave a comment.

Nickeshia R.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

Leigh M.
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I was overcharged by at least $100 for this rental.

Ian F.
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Customer did not leave a comment.

Alfred C.
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I made reservations to rent a uhaul I never asked for insurance coverage but without my knowledge someone form uhaul put in for insurance and extended time which I never requested,I try to rectify the situation over the phone but didn't get anywhere with customer service,I will be forwarding a complain with the better business bureau and I plan on never using the service of uhaul anymore,no one could tell me who made the changes this morning they said it was made three hours before I picked up the truck,plus when I went to pick up the van the guy just gave me this piece of paper and said could you and the driver sign this without letting me review it and didn't even give me a copy when I picked up the van,he only gave it to me when I drop the van off only to discover the extra charges,if I had noticed it before I would of dispute it right away

Christopher G.
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Customer did not leave a comment.

David S.
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Had 8am pickup, but was told at first that we wouldn't be able to pick up until 9am. Person at desk had trouble adding a second driver.

Gideon H.
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Customer did not leave a comment.

Shallon G.
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Last time I rent 4 hours I pay 19.99 this time I pay 19.99. Plus 1.59 per miles. The did not used my reservation she make me a new one and did this. My last rental was flat 19.99 plus insurance 25.00

Avi G.
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Make it clearer that the location does not offer 24-hour drop-off. Also indicate that the "counter" is actually a Customer Service desk inside an Ideal supermarket.

Malcolm H.
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There was folded plate with some sort of sandwich in the front seat and a bunch of little scraps of paper from different places on the dash. I think that they should be checked right before and right after the vehicle is returned. It should not be up to the person who comes along next to clean up the mess from someone else.

tahina G.
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Customer did not leave a comment.

Rania E.
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It was a quick drop off process.

Rachel S.
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The actual moving of our stuff went smoothly, however when we were unloading in BK, we received a text that said something to extent, "we don't have enough space, find somewhere else to drop off." This is now Strike 3. I called customer service at this point, to which the phone rep told me, "they shouldn't have sent you that...if you had dropped off somewhere else, you would have been charged $80." This was totally unacceptable at this point. I spoke with someone else, a scheduling manager or something, to which he said, "no, you're totally fine to drop off. We'll see you soon." We get to the drop off location, and don't have any issues at the actual store. The gentleman at customer service checked the truck (and I'm pretty sure that he worked for the grocery store - NOT uhaul), and he said, "oh, you have to fold those blankets." I was rather annoyed at this point...What was I going to do? Unload on this guy? He had no control over any Uhaul policies...just whatever bare minimum he was trained to say. He was alright...no attitude. He just calming explained what needed to happen. So, i took the 5 minutes, and begrudgingly folded the blankets. I was not in the mood to deal with whatever cleaning fee that we might have been charged. We folded the blankets, and then was on our way. Low and behold...three days later, we get an email stating that we didn't return our truck. This is the last straw now. We called Uhaul, and was confirmed over the phone that the truck was - indeed - returned....but come on guys. First, you changed the pick up location (because the one listed on your website isn't a real one....PLEASE get that fixed or take it down...save someone else in the future) 2nd, you changed our requested vehicle 3rd, you *falsely* send us a text saying we have to change our drop off location 4th, after dropping off at the confirmed location we requested, we folded the blankets at the request of someone that doesn't work for Uhaul 5th, you send us an email saying that we didn't return when we really did. Listen....one improvement is taking that east 10th street location off your website. The other? Read our story, and do whatever you need to do to make sure it isn't a "one thing after another" headache. Moving is stressful enough, and this process DID NOT help. Maybe you can have a team of people that transfer needed vehicles from one location to another. When I picked up, I asked the manager if you had somebody like that to which her response was, "we don't do that here." Maybe it's something to consider?

GILBERT O.
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Processing time.

Glaston P.
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You can have a middle seat in the front of the van so

Karen M.
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Customer did not leave a comment.

david R.
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Customer did not leave a comment.

Eliezer C.
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Customer did not leave a comment.

yonel C.
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Thank you...

Frederick B.
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Customer did not leave a comment.

ERNIE Y.
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Customer did not leave a comment.

JAMES M.
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No problems with the rental agent, but having an issue with the billing. I was double billed and have to dispute the second invoice.

glenn B.
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Don't charge so much for local mileage

DADRYANN L.
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The van had previous user receipt information and small trash.

anne A.
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Keep up the good work .

Dovid L.
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Wait is too long

Eliezer C.
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Customer did not leave a comment.

bruce R.
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I think its ok

Ricardo A.
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Customer did not leave a comment.

Michael R.
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There seemed to be a major issue with booking on the app which I had done vs in store. I essentially had a duplicate or "Modified" rental and it caused for an hour delay for me to pick the car up which I rented entirely through the app! Would love know what's the point in doing it Via the APP if it seems personnel at the counter and Uhaul Customer Service Phone Center could not figure it out! The Hour delay really screwed my whole day up with NYC traffic etc! I think next time I'll just rent a minivan from Hertz etc.

No reviews have been submitted for this location.

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