Customer Reviews for Garvins Community Store
(U-Haul Neighborhood Dealer)

75 reviews

1513 Springfield Rd   Springfield, SC 29146

(803) 258-3889

Location Hours

  • Mon-Thur: 9 am - 4 pm
  • Fri-Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 258-3889

1513 Springfield Rd
Springfield, SC 29146

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 4 pm
  • Fri-Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience.

Vince F. 
Rating:
5.0

Customer did not leave a comment.

travis J. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD R. 
Rating:
5.0

Customer did not leave a comment.

eric H. 
Rating:
4.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Everything was perfect. Price availability timing and equipment. And of course customer service.

jerry H. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The service was great

charlene J. 
Rating:
5.0

Keep doing good thing for good people,Amen.

james O. 
Rating:
5.0

Everything was great for me. The service was excellent and I will definitely return to this location..

jeffrrey M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Sent us to the wrong place. When signed up, we were signed up to pick up at TW engine in Orangeburg.

Stefano N. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
1.0

The truck was full of roaches!! And the hitch was not properly hitched to the truck. When we went to put the car on hitch the hitch flew in the air and almost knocked my sobs head off!!!..i couldn't believe what I was seeing....so no recommendations from me!! And the truck drove TERRIBLY!! No alignment at all!! I've NEVER saw so Manny middle fingers n all my life!!!!

Mellinda D. 
Rating:
4.0

Stay the same

Burdie J. 
Rating:
4.0

The equipment and sales representative were great! I personally could not find any fault against this unit And yes I will be back again Thank you U-Haul

daryl J. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The service was great

Felicia T. 
Rating:
3.0

The cab of the truck was not clean, the gas was only 5/8 tank.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

Lashay P. 
Rating:
5.0

Customer did not leave a comment.

hasaan C. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

N/A

Whitney C. 
Rating:
4.0

Customer did not leave a comment.

chirstine G. 
Rating:
5.0

Everything went good

Joseph G. 
Rating:
5.0

Only problem was the cab light didn't come on.. Other than that was excellent...

jatarus A. 
Rating:
5.0

Customer did not leave a comment.

aubrey C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

A mistake somewhere in your system indicated I was using the "cell phone" 24/7 method, and I was not. This caused me to sit in the freezing cold for 2 hours waiting for the guy to appear so I could get the truck I rented and paid for in advance. NOT NICE AT ALL!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

peter L. 
Rating:
1.0

Not bait and switch customers. Lie directly to their face. Biggest rip off ever.

michel L. 
Rating:
1.0

Left the truck with about 5/8 tank of gas (had another set of eyes with me to verify). Wrote it down on the contract. Picked it up in FL with a quarter tank. Receipt showed that the tank only had 3/8 tank of gas which is a lot less than what I left it with. There was no one there to talk to about anything. I was going to see if they could work something out about the mileage overage and leaving over a quarter tank more gas in it. The drop off location looks run down and bared up like a liquor store. Not very inviting at all. Trash was everywhere outside on the ground. This is my first time with a UHaul and will be my last. If I would have known about the gas I would have syphoned the gas I put in it back out h til I was at a quarter tank.

Jody W. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
4.0

The owner was kind, efficient, and very honest. Our experience was very good and Joe set an appointment time with us and was on time!

tommy E. 
Rating:
5.0

Great Service!

fogle R. 
Rating:
5.0

Joe was extremely helpful in this rental...

bing K. 
Rating:
5.0

Customer did not leave a comment.

tiffany B. 
Rating:
5.0

The only thing that you can do is keep up the good work that you're doing I think you're doing an excellent job

leon H. 
Rating:
5.0

Customer did not leave a comment.

MARK I. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

ramon R. 
Rating:
5.0

Nothing!

Frank D. 
Rating:
3.0

Customer did not leave a comment.

Brennan T. 
Rating:
5.0

A pleasure to do business with.

LAWRENCE H. 
Rating:
3.0

The owner charge us an extra day due to his business being closed. It wasn't our fault that he wasn't open. He never explain for us to just leave the trailer at the business. Bad business that caught us off guard.

SHARMAINE J. 
Rating:
5.0

Customer did not leave a comment.

melvin P. 
Rating:
3.0

Customer did not leave a comment.

whitney S. 
Rating:
3.0

This location advertise it's hours of operation for Saturdays to close at 7:00pm; which is not the case. They closed at 12:00. Very unprofessional.

Angel J. 
Rating:
3.0

Customer did not leave a comment.

PERNELL W. 
Rating:
1.0

this was the worst experience of my entire life, what you can do to improve is make sure the equipment that is reserved by the customer is actually at the facility at time of reservation pick up as promised. it might make customer a little less frustrated. I personally will never use uhaul again, and will try to make sure everyone I know will not as well, it was completely horrific.

EARL S. 
Rating:
5.0

Not open when I returned my unit but the location and ease of drop off was excellent.

David S. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
4.0

This is the second time I have used this location and my experience could not have been better. Great job!!!

ROBERT S. 
Rating:
4.0

Store owner very responsive to your requests and requirements. Very good service. I have rented from this location several times and will continue to do so.

MARK I. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
3.0

Customer did not leave a comment.

SHANEKIE D. 
Rating:
5.0

everything was good, this U-Haul need no improvement it was eexecllent overall

DARRELL F. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
1.0

cancel my reservation even though I had a confirmation text showing time and address. Drove over an hour to pick up truck and took me 45 mins to get the truck because of the hassle. Had to call corporate multiple times. Would never recommend.

RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Returned the trailer between the open hours, but the store was closed. No lights were left on.

William D. 
Rating:
3.0

Customer did not leave a comment.

GARY B. 
Rating:
3.0

Customer did not leave a comment.

RUSS R. 
Rating:
5.0

Customer did not leave a comment.

kelvin S. 
Rating:
5.0

The store owner was a nice man .it was clean place, he was very helpful, knew what he was doing , I will recommend u-haul to all my friend s

DARRELL F. 
Rating:
1.0

I started out looking for a 14' truck. No one in the area had one. I ended up going to "Wesley's paint and body" where they had a 20' truck available and made a reservation 3 days in advance. I arrived on my pick up date to find that Chad, the owner, had already rented the truck out. I later found out after calling UHaul customer service that he rented the truck out in MY name! I ended up going to Garvins Community store where I was supposed to receive a 26' truck as a free upgrade with my original quote of $275. After the call to uhaul was made the deal was settled and I went to get the truck. He said he needed a credit card to put the security deposit on and that was all, it wouldn't even be charged. After we finished the paperwork he handed me the keys and we left. I called uhaul again to see when I was to pay the rental few and what not and was told that Garvin had charged my card the entire amount! That was not agreed upon. I was told I would pay at the drop off. All in all this was a TERRIBLE experience and I will not be dealing with either business or Uhaul again. Thumbs down.

James B. 
Rating:
5.0

Customer did not leave a comment.

barry E. 
Rating:
5.0

Customer did not leave a comment.

MORGANS P. 
Rating:
5.0

The owner of the store was amazing. He saw us drive up when he was in town. It was Sunday and the store was closed, but this man came and opened his store and I even got my deposit back instead of having to go back Monday. This man cares about his customers and yours.

Dorothy J. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

The location i rented the U-Haul was indeed a very comfortable experience. The owner of the store specifically informd me of verything i would need to know when renting a U-Haul. Straying away from that satisfying experience, U-Haul has not yet refunded me my money for a tolerance fee that is very unneccessary when i had enough money on my card to cover both transactions, but U-Haul still took more than what was needed and then tell me i have to wait 2-5 business days to get a refund on money that wasnt even pose to be taken off my card especially when its more than my total charge for renting a U-Haul. Just U-Haul doing that has turned me against renting one ever again especially after the guy on the customer service call told me U-haul only took what my contract receipt stated failing to inform me of this tolerance hold and they also gave me two confirmation numbers to use when i called my bank for me to find out that U-Haul took my money and acted like it was my bank's fault! Other than that, the location and store owner was very nice and helpful! U-Haul full of s**t!

ALPHONZO S. 
Rating:
5.0

Customer did not leave a comment.

TONY D. 
No reviews have been submitted for this location.

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