Customer Reviews for Gary's Tire Center
(U-Haul Neighborhood Dealer)

32 reviews

15000 Hen House Rd   Okawville, IL 62271

(618) 243-3571

Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 243-3571

15000 Hen House Rd
Okawville, IL 62271

Services at this Location:

Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harvey B. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Customer did not leave a comment.

Tabatha G. 
Rating:
5.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

NA

bob C. 
Rating:
1.0

Truck was flithy!!! They didn't have the dolly we requested. Closest facility with an appliance dolly was over an hour away. The guy had no clue about anything he was supposed to do. It was ridiculous. Had to call the 800 number to get things figured out.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

ok

Timothy Paul M. 
Rating:
5.0

Lisa in the office at Gary's was very helpful, she made it a point to be there after business hours so I could pick up the uhaul trailer. Thanks!

charles D. 
Rating:
5.0

Customer did not leave a comment.

Mary Frances M. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
2.0

I picked up the uhaul in oakaville Illinois and it took over an hour to get it picked up. I was unable to get a truck in my town and the only available was in oakaville which was 35 mins away. The price was so excessive as it's advertised as 19.99 plus mileage and I was charged $122 for the uhaul I got. I was told I could only drive it 39 miles and from the pickup location to my house to load it was 37 miles. The truck I was given was so small I had to make 4-5 trips from my old house to my new house. I told the woman working I had an entire furnished home to move. My over all experience with uhaul was not anything I'd ever do again.

Josi O. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
4.0

Customer did not leave a comment.

heather B. 
Rating:
5.0

We picked up the truck we used Friday afternoon and dropped it off Saturday ~ 2:00 PM, Gary's Tire closed at noon on Saturday. Since we do not have a smartphone and the internet service was not available in our new home then, we called U-haul and told the gentleman we had returned the truck. He sounded unsure as to what he was supposed to do with that information and said he would leave a note. When my wife called Monday U-haul had no record of our call and the truck had not been placed back in service by Gary's Tire yet. This was not a problem for us, but may be an process improvement opportunity for U-haul since that truck was available for 48 hours before it showed as available in your system. All was good on our end and the assistance we received from Kim and Patti was excellent! Thanks for your help with our move!

Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

They went above and beyond to make sure we were ready for our move!

Lisa G. 
Rating:
3.0

Customer did not leave a comment.

Toni C. 
Rating:
5.0

Mention if there is a key drop-off or if the key should say in the Cab of the U-haul truck.

Gared S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
3.0

You want to improve? Get some customer service skills. Step 1.,, don't torment your customers.

kim S. 
Rating:
1.0

Employees were very rude when I dropped off the car dolly. They acted like I should have know where it was supposed to be stored.

Shaun A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Signage to the drive was hard to find. Really appreciate Gary for the kind reception.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Christine W. 
Rating:
3.0

Customer did not leave a comment.

matt B. 
Rating:
5.0

Customer did not leave a comment.

WADE D. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
4.0

My mileage was 104 miles. I was charged for 133.1 miles. I am not a happy camper.

Paula W. 
No reviews have been submitted for this location.

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