Customer Reviews for Gas Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gas Express

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Aundrea W. on

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Darren J. on

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james J. on

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Jennifer R. on

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The staff here were amazing, helpful and friendly!!!

FERRELL H. on

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Carlvin B. on

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EDGAR H. on

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Carrie R. on

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lynn B. on

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Richard W. on

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Need a manager with experience....

Doris D. on

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richard V. on

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I rented a 5’x8’ trailer. The door on the trailer is 4’ wide. I have a design in mind that would improve the door opening and make loading much easier. I hovered hell loading the trailer through the 4’ door.

KEISHA H. on

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Reached location right before closing, and young man told us he was getting ready to close and to "self-drop it and do it online". So, we tried this and online was having technical difficulties. Called Uhaul 3 times Saturday night, 21Jul2018, and waited on the phone more than 20 minutes each time with no answer from customer service. Chatted with someone named "Nancy" who told us she would make a note and "to leave equipment and call Uhaul tomorrow." We called several times on Sunday, 22Jul2018, to both drop location and Uhaul customer service with no answer from either. Called drop location today, and was told "system is down and I will call you back", but confirmed that trailer was at his location. Finally reached someone at Uhaul customer service on 23Jul2018 after 3 calls and wait time, totaling 48 minutes..... this is ridiculous! We rented Uhaul truck in May and had a horrible experience with junk equipment! Now, a horrible experience 2 months later with contacting customer service.

mary E. on

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Everyone at U Haul are always courteous and helpful. I have rented from U Haul several times and has always been good experience.

Danny S. on

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At first I was told I could not drop off vehicle because the person was not there. Then I was told he was there. The office was cluttered and not up to what I would expect of U-Haul I was charged an extra day for being one hour over the stated time. I requested the vehicle for April 7 but had to pick it up the afternoon of April 6 because of the businesses hours. I should not have been penalized because of this.

VIVIAN R. on

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Connie M. on

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Uhaul u guys have on of da best rep I have ever had a conversation with.. She is the most caring person I have ever met.. Ms Leslie I really appreciate ur ?? ma'am... U just don't how special u r to me.. If ever u need anything for me or from me just ask..