Terrible experience, undocumented damage on truck, filthy truck. Someone previous had a dog inside and the windows were disgusting. Agent was not versed on the process. I ordered furniture blankets, there were none. This location dies not serve your brand well.
Gary R
Customer Reviews for Gas N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This review is for Grab and Go, 5835 N. 27th Ave., Phoenix, AZ, 85017. Employee refused to go to the rental truck with me to verify no damage, vehicle cleanliness and fuel gauge. He said drop the key in key drop box and leave. Now Gas and Go in Phoenix AZ is charging me for an extra day for $40 on a three day allowance. I rented the truck on 8/7 and dropped off the truck at Gas and Go on 8/8. Their receipt lists return date of 8/11. I was in California on 8/10 so an 8/11 return date is impossible.
GARY UI had issues trying to get the vehicle because the location did not have possession of the keys, instead the keys were inside of the vehicle behind a combination lock to which the employees at the location did not have and I also did not have. It took over 30 mins, 4 different 'Live Chats' to finally receive the code. By the time I could retrieve the keys, I could not do the pre trip checklist on the app. Horrible customer service and horrible accessibility of the app made this a stressful reservation
Randy S