Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always have a good experience when dealing with U-Haul, thank you.
DOUGLASS W
Rating:
5.0
Excellent service from the gentleman who receives the equipment. I explained the problem with the trailer's lights and he took the time to explain what the problem could be.
JEISSON G
Rating:
5.0
Customer did not leave a comment.
Amin F
Rating:
5.0
Customer did not leave a comment.
Derek F
Rating:
5.0
Customer did not leave a comment.
RICHARD C
Rating:
5.0
Very convenient
ARTHUR F
Rating:
3.0
Customer did not leave a comment.
Chester P
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Customer did not leave a comment.
Stephen L
Rating:
5.0
Customer did not leave a comment.
HOWARD T
Rating:
5.0
How do you improve perfection? Joe iis the best in the business. I would not change a thing.
STEPHEN L
Rating:
5.0
Customer did not leave a comment.
EDWIN L
Rating:
4.0
Customer did not leave a comment.
Donald E
Rating:
4.0
Customer did not leave a comment.
James M
Rating:
1.0
Worst experience ever from start to finish! Dark location, absolutely no lighting. The check in time was incorrect, I called 6:45pm est and they had me picking up at 6:20pm est. how does that make sense?
Lamar M
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
....
Stuart G
Rating:
4.0
I can't comment about personnel since we dropped off the trailer after hours. The website though made it extremely easy to turn in the trailer
JEANNE C
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
5.0
Customer did not leave a comment.
VICTOR P
Rating:
5.0
he should have an office to do his business transactions other than that he was great
JAMES B
Rating:
5.0
Customer did not leave a comment.
AARON T
Rating:
5.0
Customer did not leave a comment.
EDUARD B
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Thank you to the personnel for helping us during the holiday we will look to book again 🙏🏼
Daniel P
Rating:
5.0
Customer did not leave a comment.
MARK R
Rating:
5.0
Easy in and out, U-Haul attempted to make us drive into business area for our rental, drove to the location verifying availability, then had to call twice to get our reservation changed back to the original location, please do no move people for U-Haul convenience, picking up at my convenience is the reason why we used U-Haul
TANNYA M
Rating:
5.0
Customer did not leave a comment.
GREGORY W
Rating:
5.0
Customer did not leave a comment.
calvin S
Rating:
5.0
Customer did not leave a comment.
TARIQ B
Rating:
5.0
Customer did not leave a comment.
KIMBERLY V
Rating:
5.0
Nothing bad to say
GORDON V
Rating:
5.0
Customer did not leave a comment.
KATHY S
Rating:
4.0
Customer did not leave a comment.
NELSON H
Rating:
5.0
Customer did not leave a comment.
STEPHEN L
Rating:
3.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Joe was great, he called to confirm my reservation and ensure I had booked the reservation properly. He was friendly, quick and efficient, I wish everyone was as easy to work with as Joe.
VANESSA J
Rating:
5.0
Customer did not leave a comment.
JONATHAN E
Rating:
5.0
Great access to all trucks. Cool location. Thanks sir.
JONATHAN E
Rating:
5.0
Customer did not leave a comment.
VINCENT K
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
4.0
Customer did not leave a comment.
Diana M
Rating:
5.0
The owner was out unhitching me as soon as I stopped! There was no time wasted. Very friendly and professional as well. Easy-Peasy!
David Z
Rating:
5.0
Friendly, quick and convenient.
Sandra A
Rating:
5.0
Customer did not leave a comment.
Richard a
Rating:
5.0
Customer did not leave a comment.
Orlando p
Rating:
5.0
Customer did not leave a comment.
Jose A
Rating:
3.0
None to add
Angie S
Rating:
5.0
Customer did not leave a comment.
Charles L
Rating:
5.0
Customer did not leave a comment.
Malissa C
Rating:
5.0
The app was amazing to use. The system was slick and very easy to navigate. The location also made it easy to pick up the truck after hours.
Leilah P
Rating:
3.0
Customer did not leave a comment.
Keith L
Rating:
5.0
Perfect service 👌
derick b
Rating:
5.0
Customer did not leave a comment.
Raul M
Rating:
5.0
Gator Lake Auto Service is a great place to pick up any of the rental equipment that U-Haul has. The owner also has tires available and can fix a flat tire very quickly at a resonable cost.
Dan G
Rating:
5.0
Customer did not leave a comment.
william T
Rating:
5.0
He was an excellent person. and efficient it took 10 min to drop off the truck. Thanks
Waldo F
Rating:
5.0
Customer did not leave a comment.
Cindy A
Rating:
5.0
Customer did not leave a comment.
samuel a
Rating:
5.0
Hands down, the best service and attention a customer can get from Joe at Gator Lake Auto. Location was a deciding factor when I picked the local UHaul dealer near me.
Charlie P
Rating:
5.0
All good!
Tom J
Rating:
5.0
Throughout my querries and interactions with Joe, he has convinced me that U-Haul was the best alternative for a move.
Customers may not notice the difference between U-Haul and other's, your trucks are lower in high and better, easier to handle loading and unloading. I am so happy with the customer service I received at starting point to the return that I will once again be using U-Haul from gâter next week.
Thanks for the attention I received from your agents.
Charlie P
Rating:
5.0
Customer did not leave a comment.
William Q
Rating:
5.0
Customer did not leave a comment.
mike g
Rating:
5.0
The person in charge is an awesome man.
Javier P
Rating:
5.0
Customer did not leave a comment.
Deborah M
Rating:
4.0
Easier pick up/drop off application on phone. Took almost an hour to pick up keys as website was slow and unpredictable!
Ann C
Rating:
3.0
I arrived before 5 and no one was there. If there was an office l could not find it.
David M
Rating:
5.0
Customer did not leave a comment.
Ariel C
Rating:
3.0
Customer did not leave a comment.
FREDERICK Q
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Customer did not leave a comment.
Jannine K
Rating:
5.0
Customer did not leave a comment.
Carlo G
Rating:
3.0
Location is very dark no lights at all. Other than that everything was good.
Madelyn R
Rating:
5.0
Very nice
Nelson N
Rating:
5.0
Customer did not leave a comment.
Cynthia T
Rating:
5.0
Customer did not leave a comment.
ISAIAS R
Rating:
5.0
Customer did not leave a comment.
Carlos G
Rating:
5.0
Customer did not leave a comment.
Madeline V
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Customer did not leave a comment.
Rubelkis P
Rating:
5.0
Joe was awesome and the MAN! Thank you Joe!
Carlos G
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Customer did not leave a comment.
KIM R
Rating:
5.0
Customer did not leave a comment.
Michael O
Rating:
5.0
Customer did not leave a comment.
MARIEL C
Rating:
5.0
All good.
Luis V
Rating:
5.0
Customer did not leave a comment.
Hanadi I
Rating:
3.0
Customer did not leave a comment.
Xin Q
Rating:
5.0
Everything was great.
Agustin M
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
3.0
No issue’s dropping my truck off!
Sherida R
Rating:
3.0
Customer did not leave a comment.
Jose V
Rating:
3.0
Location is not inviting, however the service was good and the team was very polite and efficient.
Willy B
Rating:
5.0
The app rental process was convenient
Called owner of location with question and very helpful and professional
Cesar C
Rating:
5.0
Everything was good. Customer service was great.
Strother B
Rating:
5.0
Great. Service in time and near our place.
Hilario D
Rating:
2.0
I fueled up your truck to the same level I got it. I even have a picture of before and after and I was charged fuel again. So disappointed having to be double charged
