Customer Reviews for Gen 1 LLC Kenton Oh
(U-Haul Neighborhood Dealer)

19 reviews

700 W Lima St   Kenton, OH 43326

(419) 679-3000

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(419) 679-3000

700 W Lima St
Kenton, OH 43326

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
3.0

When I got there, nobody was at the location. Relieved a call from someone with the company who told me someone was supposed to be there. Once they got there about 5-10 minutes later, everything went smooth. Dropped off the trailer this evening and texted the gentleman who called and he immediately replied acknowledging the drop-off. Overall it was a good experience, other than having to wait for someone to get on-site to check me out.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
3.0

Customer did not leave a comment.

Ron B. 
Rating:
4.0

Customer did not leave a comment.

Seth S. 
Rating:
3.0

Customer did not leave a comment.

Phil E. 
Rating:
5.0

Excellent service

PENNY H. 
Rating:
3.0

It says on the website it's open 24 hours but not so I had a 9 am pickup time and know one was at location had to call and wait for someone to show up delaying me from loading and getting on the road not good in my book

david R. 
Rating:
5.0

No issues at all

Dennis F. 
Rating:
1.0

This “location” is a metal shack behind another unknown building. My truck was supposed to be rented starting at 7AM. Upon showing up at that time I found out through the website that “no equipment had been designated for me”. So I called the number listed for that location only to find out that the number has been disconnected! So I call the U-Haul customer support. After 40 min on hold I finally get to talk to someone who was able to call the “manager” of the location and find out what was going on. This person finally showed up now an hour late from my pick up time. Wearing sweat pants and a t-shirt, with his little dog barking and running all around, I tried to explain I used the pickup service on the app but he insisted on trying to take credit card information from me. He refused to give me my keys for the pick up service unless HE had my information on file. So an hour late getting my truck just to find out that the key to the drop box is just hidden behind an exterior box on the back of the main building. Upon finally getting my truck it wreaks of cigarettes. After getting it to my house I found the pack someone had left of the passenger side floor board. The “manager” of this “location” is an absolute joke and I will never use this location again! Nor will I recommend this location to a friend!

Randy D. 
Rating:
1.0

When I arrived the van wasn't ready pick up. Then in the process my drop off got all screwed up.

Robert S. 
Rating:
4.0

There was a problem with the key in the drop box. They couldn't find it. They questioned whether I had put it there or not. They found it when I told them I had.

BARBARA F. 
Rating:
3.0

Customer did not leave a comment.

Melody G. 
Rating:
1.0

I wasn't sure if I was at the right place! No office! Nothing but a shack for blankets and dollies! And the drop box for keys attached to the shack! Kind of worried me if I should leave the truck there or not.

JEFFERY M. 
Rating:
4.0

Customer did not leave a comment.

Brody M. 
Rating:
4.0

Robert was very helpful on the phone. It was great that he was quickly reachable. When I called the National U-Haul number I was on hold for 20 minutes.

KATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Scot G. 
Rating:
1.0

Make sure the dealer have the equipment you order on hand so I don't have to go to different location to get appliance dolley . The guy was hour late had to sit and wait on him . Got hit in back and head with a piece of plywood that the guy was using as a door . Had to drive 35 minutes to pickup the truck instead of 5 minutes away from my house

CHRISTOPHER L. 
No reviews have been submitted for this location.

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