Customer Reviews for General Rental Center of Cold Spring

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of General Rental Center of Cold Spring

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Kristin T. on

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When I went to pick up my uhaul, this location didnt even have the dolly I reserved online so I had to pay extra to get the only other dolly they had. Also, they never told me I had to do a mobile check in when I dropped the uhaul off so I ended up getting charged a $20 fee for not doing the mobile check in.

tim P. on

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Heather S. on

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Heather S. on

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Anthony T. on

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Robert N. on

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Jeffrey W. on

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Closer pick up location or give discount for the extra driving required. The location was great, but not a fan of Uhauls policies

Jon G. on

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Kathaleen C. on

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Tom B. on

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AL K. on

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The only thing I have a small complaint about is the pick up location. There wasn't a truck ready at the location closest to me. Customer service called and offered consessions for the inconveniences

Dale G. on

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Eugene L. on

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The location was convenient. The experience was fine, but not exceptional.

MARK S. on

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Nothing. Jeremy was awesome.....

Thomas M. on

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I booked the uhaul for a close and location for my 60 year old parents to pick up. Two days before they get the trailer I get a call that our trailer would be 45 min away. When I called to ask if there was anywhere closer or any other trailers closer the lady was rude and unhelpful. If I am allowed to pick a location then I expect that location to work for both ends.

Tom C. on

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Closed when I dropped the cargo trailer off. But we did online check in.

Mark W. on

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Don't use uhaul is my best advice. This experience was just awful.

Jeff M. on

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It is always a great place to rent things from. Thanks!

Joan L. on

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Jeff M. on

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Jeremy is great to work with.

Bryan S. on

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Randy J. on

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Jeremy at General Rental was excellent. No problems, all went smoothly. Great customer skills.

rich H. on

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Excellent help as always. Will definitely use them again.

Jeff M. on

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Jeff P. on

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The guy at the rental place was great and made the rental check in very easy.

Jessie L. on

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Uhall at St.Cloud East location was the worst customer service I have ever experienced and I will never recommend Uhall to anyone. UHALL and their business practices are horrible and down right deceiving.

Tim S. on

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Brandon L. on

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Mike E. on

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