Customer Reviews for General Rental Center of Cold Spring
(U-Haul Neighborhood Dealer)

169 reviews

840 E Hwy 23   Cold Spring, MN 56320
(Hwy 23 next to Dairy Queen)

(320) 685-0640

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(320) 685-0640

840 E Hwy 23
Cold Spring, MN 56320
(Hwy 23 next to Dairy Queen)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always the same: great service, knowledgable, and ready when promised!!

rich H. 
Rating:
5.0

Great store with lots of supplies!!!

James P. 
Rating:
5.0

Very friendly, helpful, and efficient people

brad N. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

sabrina G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

brad N. 
Rating:
5.0

Owner was fantastic. Very helpful

Hannah C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH N. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Drop off place was find -

Barrett T. 
Rating:
5.0

The 15' truck was underpowered for its job. No cruise control on a 1800 mile trip. Poor gas mileage

PAUL L. 
Rating:
4.0

We drove 45 miles to pick up truck. We were told the last person that used the truck lost the gas cap so the check engine light was on. We were told the light might go off. It never did. The passenger light shield bracket broke along the way. The radio stopped working about two hours before the end of our move

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
3.0

Nothing better signs

Reno N. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

Summer S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Great host. Really explained things well. I would definitely go back to this location.

Kenneth A. 
Rating:
1.0

I made a reservation for a uhaul truck two weeks in advance and selected a St. Cloud destination where I assumed I would be picking up the uhaul. I was then notified 24 hours prior to picking up the vehicle that I would have to pick up a truck 30 minutes from where I live. This was a great inconvenience as moving is already stressful enough and we lost an hour of our packing time. The actual employee working at the pick up location was great and I don't want this to reflect badly on General Rental Center in Cold Spring. I just think it would be great if uhaul tells their customers that the location you want to pick up your uhaul at (since you gave me that option) will most likely not be where you're picking it up.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Excellent experience

Mackenzie F. 
Rating:
4.0

Customer did not leave a comment.

Owen S. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
3.0

I had no interaction with agent. All was done on line.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

KATHALEEN C. 
Rating:
5.0

thanks to the Uhaul reps for walking me through the phone ap, as it was not finding my location. This was a very smooth transaction, the folks in Cold Spring were very good to me. Thanks!

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
2.0

When I went to pick up my uhaul, this location didnt even have the dolly I reserved online so I had to pay extra to get the only other dolly they had. Also, they never told me I had to do a mobile check in when I dropped the uhaul off so I ended up getting charged a $20 fee for not doing the mobile check in.

Kristin T. 
Rating:
4.0

Customer did not leave a comment.

tim P. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Closer pick up location or give discount for the extra driving required. The location was great, but not a fan of Uhauls policies

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Jon G. 
Rating:
4.0

Customer did not leave a comment.

Kathaleen C. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

The only thing I have a small complaint about is the pick up location. There wasn't a truck ready at the location closest to me. Customer service called and offered consessions for the inconveniences

AL K. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
3.0

The location was convenient. The experience was fine, but not exceptional.

Eugene L. 
Rating:
5.0

Nothing. Jeremy was awesome.....

MARK S. 
Rating:
1.0

I booked the uhaul for a close and location for my 60 year old parents to pick up. Two days before they get the trailer I get a call that our trailer would be 45 min away. When I called to ask if there was anywhere closer or any other trailers closer the lady was rude and unhelpful. If I am allowed to pick a location then I expect that location to work for both ends.

Thomas M. 
Rating:
5.0

Closed when I dropped the cargo trailer off. But we did online check in.

Tom C. 
Rating:
3.0

Don't use uhaul is my best advice. This experience was just awful.

Mark W. 
Rating:
5.0

It is always a great place to rent things from. Thanks!

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Joan L. 
Rating:
5.0

Jeremy is great to work with.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Jeremy at General Rental was excellent. No problems, all went smoothly. Great customer skills.

Randy J. 
Rating:
5.0

Excellent help as always. Will definitely use them again.

rich H. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

The guy at the rental place was great and made the rental check in very easy.

Jeff P. 
Rating:
3.0

Uhall at St.Cloud East location was the worst customer service I have ever experienced and I will never recommend Uhall to anyone. UHALL and their business practices are horrible and down right deceiving.

Jessie L. 
Rating:
3.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

I dropped off vehicle after hours.

Lee G. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

The workers were efficient, knowledgeable and with upbeat attitudes, was a great experience.

Sisters of The O S. 
Rating:
4.0

Customer did not leave a comment.

Brent G. 
Rating:
3.0

took an hour and a half to get hooked up to the truck because the owner could not get the U Haul system to release the trailer to me.

robin A. 
Rating:
3.0

Requested supplies were not available

Trevor F. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

We thoughtt it worked great and appreciated being able to use it.

JEFF M. 
Rating:
3.0

We were supposed to pick up the rental in Paynesville, MN, but the business was closed when we arrived at the appointed time. Tina at customer service did a nice job of finding another vehicle, but it was another 20 miles away. Thanks to Tina. HMJ

Herb J. 
Rating:
5.0

Customer did not leave a comment.

Anitta K. 
Rating:
5.0

Customer did not leave a comment.

MELISSA R. 
Rating:
5.0

Wonderful experience at the Cold Spring U-Haul outlet!

Dave T. 
Rating:
5.0

Customer did not leave a comment.

gail M. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

JULIANNE K. 
Rating:
5.0

Customer did not leave a comment.

DIRK A. 
Rating:
5.0

Customer did not leave a comment.

DIRK A. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

First off, UHaul is almost $150 more than Budget and the location that I picked up is almost 30 mins from where I lived. Also, your roadside assistance really sucks ! I will never recommend I haul again.

Sanjeet G. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

I was told at the store that GPS directs customers who really on it for direction to the store (General Rental) to the opposite side of town. It will help if google is contacted to help rectify this anormally.

Bernard S. 
Rating:
5.0

The facility was closed.

Linda B. 
Rating:
4.0

Stuff left in truck from previous renters and truck leaked oil on our drive

Eva W. 
Rating:
5.0

They were very personable and polite.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

The door on the trailer I rented was very difficult to raise and lower.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
3.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Customer did not leave a comment.

Emily W. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

richard E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top