Customer Reviews for General Rental Center of Cold Spring

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of General Rental Center of Cold Spring

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Timothy P.
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JAMES S.
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DAVID G.
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Kenneth A.
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Kenneth A.
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Great host. Really explained things well. I would definitely go back to this location.

Joseph W.
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I made a reservation for a uhaul truck two weeks in advance and selected a St. Cloud destination where I assumed I would be picking up the uhaul. I was then notified 24 hours prior to picking up the vehicle that I would have to pick up a truck 30 minutes from where I live. This was a great inconvenience as moving is already stressful enough and we lost an hour of our packing time. The actual employee working at the pick up location was great and I don't want this to reflect badly on General Rental Center in Cold Spring. I just think it would be great if uhaul tells their customers that the location you want to pick up your uhaul at (since you gave me that option) will most likely not be where you're picking it up.

Scott H.
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Mackenzie F.
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Excellent experience

Owen S.
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Julie A.
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Steve B.
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RICHARD J.
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Brian L.
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I had no interaction with agent. All was done on line.

KATHALEEN C.
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Beth L.
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thanks to the Uhaul reps for walking me through the phone ap, as it was not finding my location. This was a very smooth transaction, the folks in Cold Spring were very good to me. Thanks!

Cory S.
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Kristin T.
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When I went to pick up my uhaul, this location didnt even have the dolly I reserved online so I had to pay extra to get the only other dolly they had. Also, they never told me I had to do a mobile check in when I dropped the uhaul off so I ended up getting charged a $20 fee for not doing the mobile check in.

tim P.
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Heather S.
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Heather S.
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Anthony T.
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Robert N.
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Jeffrey W.
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Closer pick up location or give discount for the extra driving required. The location was great, but not a fan of Uhauls policies

Jon G.
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Kathaleen C.
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Tom B.
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AL K.
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The only thing I have a small complaint about is the pick up location. There wasn't a truck ready at the location closest to me. Customer service called and offered consessions for the inconveniences

Dale G.
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Eugene L.
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The location was convenient. The experience was fine, but not exceptional.

MARK S.
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Nothing. Jeremy was awesome.....

Thomas M.
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I booked the uhaul for a close and location for my 60 year old parents to pick up. Two days before they get the trailer I get a call that our trailer would be 45 min away. When I called to ask if there was anywhere closer or any other trailers closer the lady was rude and unhelpful. If I am allowed to pick a location then I expect that location to work for both ends.

Tom C.
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Closed when I dropped the cargo trailer off. But we did online check in.

Mark W.
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Don't use uhaul is my best advice. This experience was just awful.

Jeff M.
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It is always a great place to rent things from. Thanks!

Joan L.
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Jeff M.
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Jeremy is great to work with.

Bryan S.
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Randy J.
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Jeremy at General Rental was excellent. No problems, all went smoothly. Great customer skills.

rich H.
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Excellent help as always. Will definitely use them again.

Jeff M.
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Jeff P.
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The guy at the rental place was great and made the rental check in very easy.

Jessie L.
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Uhall at St.Cloud East location was the worst customer service I have ever experienced and I will never recommend Uhall to anyone. UHALL and their business practices are horrible and down right deceiving.

Tim S.
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Brandon L.
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Mike E.
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Lee G.
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I dropped off vehicle after hours.

Fred B.
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Sisters of The O S.
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The workers were efficient, knowledgeable and with upbeat attitudes, was a great experience.

Brent G.
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robin A.
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took an hour and a half to get hooked up to the truck because the owner could not get the U Haul system to release the trailer to me.

Trevor F.
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Requested supplies were not available

Greg K.
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Kevin L.
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JEFF M.
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We thoughtt it worked great and appreciated being able to use it.

Herb J.
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We were supposed to pick up the rental in Paynesville, MN, but the business was closed when we arrived at the appointed time. Tina at customer service did a nice job of finding another vehicle, but it was another 20 miles away. Thanks to Tina. HMJ

Anitta K.
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MELISSA R.
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Dave T.
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Wonderful experience at the Cold Spring U-Haul outlet!

gail M.
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Brian K.
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JULIANNE K.
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DIRK A.
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DIRK A.
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john K.
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James P.
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Sanjeet G.
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First off, UHaul is almost $150 more than Budget and the location that I picked up is almost 30 mins from where I lived. Also, your roadside assistance really sucks ! I will never recommend I haul again.

Richard J.
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Bernard S.
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I was told at the store that GPS directs customers who really on it for direction to the store (General Rental) to the opposite side of town. It will help if google is contacted to help rectify this anormally.

Linda B.
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The facility was closed.

Eva W.
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Stuff left in truck from previous renters and truck leaked oil on our drive

Mary K.
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They were very personable and polite.

Justin K.
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Mike A.
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The door on the trailer I rented was very difficult to raise and lower.

Peggy B.
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JOSE G.
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Lori K.
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Douglas L.
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Emily W.
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Mark A.
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richard E.
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Aaron M.
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bob R.
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I arrived at the location to drop off the truck and as common place had a driver follow me to pick me up. I share with the attendant my driver was pulling in behind me, hoping the strong hint of expediting the process would be understood. However he took a personal phone call and delayed the process by at least 10 minutes. I had to I interrupt him to make sure he knew I was leaving.

Jan D.
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Everyone was great!

Bryan V.
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Jennifer K.
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Nic S.
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RON H.
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KALYN R.
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Get better software. It's ridiculous that U-Haul can't see inventory in different locations at the shop. This is 2016 for Pete's sake!

JOEL B.
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Jonathan J.
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Don D.
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JOEL B.
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No suggestions.

mandy L.
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BRENT C.
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RANDY B.
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David S.
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Wayne F.
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Janet B.
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Maintenance & checking equipment every time it comes in. Ours trailer had a flat tire, door not latched & latch/door was bent making it very hard to latch. It was caked in snow on on & around the fenders. We rent 2 to 2 trailers a month for business & this experience has left me disappointed. Wish that F&W Exhaust in Sauk Centre had had the equipment we needed, they do a great job.

REID S.
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Clean the truck. Deorderize the smoke smell.

Mike T.
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The manager was friendly and helpful. The trailer worked well for us.

No reviews have been submitted for this location.

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