Everything was good for me.
KISSHA W
Customer Reviews for General Rental Center of Lynwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location, equipment and the service was excellent.
KENDALL WEverything went very smoothly! Always does!
EILEEN GThanks
LYNN SThe after hours exit process is a bit long.
JOSEPH MBe more friendly laugh at the customer jokes and hide the cat next time
LATISHA TAfter hours policy was kinda confusing at first BUT info was on invoice and Customer Service guided me through the procedure to clarify my misunderstanding.
Keith MClose to home
JENNIFER LWould not recommend pay for any amount of extra time, would not recommend going thru the app or online deal with a person directly because if the gas isn’t correct or the miles aren’t correct they ask for pictures for “proof” and then they want to argue with you about what the pictures show and I’m not talking about customer service I’m talking about the area field manager worst experience ever. I paid for a extra day and they would not credit me back a portion because I picked up at 2pm and retuned it at 7pm had to go thru hell and high water to get the extra charges removed first fuel I picked up with 23 miles to empty dropped it off with 33 miles to empty provided proof of both yet still had to go back and forth to receive that back I’ll go to Penske from now on and I’ll only recommend family and friends to stay away from this place
Celina KThe man was very nice. The entire store smelled like cat pee. Was very overwhelming. The truck i rented smelled of cat pee too. I am allergic to cats too. What a itchy moving day.
PATRICK BService was excellent. Everything went well.
JAMES BI did not have any issues with the drop off location. There was NO personnel that I had to deal with on the drop off.
Larmon CExcellent service.
DIANA KThe person working there was not very friendly, he did not go over the truck with me before renting, the truck was filthy both the cab and the and the bed. The cab had doritos on the passenger seat, dried mud on the floor dirt,straw, grass all over the floor. The box part had wet mud, dirt straw, nerf darts, and the attic part was just as dirty and i have no idea what was up there if it was dirty plastic bib with bugs or food on it or if it was something else i really couldnt make it out. Thankfully i only needed for a couple hours to move 3 pieces of furniture and i made it work. I have used other U Hauls in the past and never had a problem but would defintely not rent from the General Rental Center of Lynwood on Glenwood Lansing Road again. STAY AWAY!!!!!
DEBORAH BExcellent customer service and the process was easy 👍 I will rent from them again 😀
ANGELA AVery good customer service!
VINCNT JThe office was closed when I dropped off the truck. I can't respond to the staff being helpful and the location being clean and inviting as there was not an option to state N/A.
Marcella HI appreciated the friendliness the owner showed. Thank you
SHIRLEY LThanks for your good service
MARILYN CGreat on gas mileage
Sammie PNeeded clear instructions on how to rent the truck through the app that to make several calls which put me about 45 minutes behind schedule
Judith VThe blankets were previously take. Out of the bag
CINTHYA MFast Friendly and professional Thanks.
Desiree HRep at pick up location was extremely rude with a non pleasant attitude. He has a cat in the store sitting on the counter, jumping everywhere, climbing near customers. I said several times my daughter is allergic to cats and he never put the cat in the back. Cat hair is all over the store on rental material as well. Nasty salesman with a nasty filthy store.
LaShanna CNothing just perfect the way it is thank you!
JESUS VApp is always down.
Joseph DQuick return
Steve MEverything was very nice and I’ll be a returning customer
Julie BLeave more than 1/8 of a tank in the gas tank! The average person has no idea how much gas a large truck is going to take. Since those huge trucks are difficult to squeeze into a gas station to fill, it would be a courtesy to your customers to simply fill the tank to at least three quarters and let the customer return the tank 3/4 full. I lost at least $75 because I overfilled the tank, and U-Haul's no refund policy on gas really stinks. I'm going to be looking for a different company next time.
Sharon AVery efficient. No complaints. I will use them again.
Colin CAlways accommodating and professional
Brenda BThe owner has a cat on the premises, and as a result, the facility smells like cat urine on the inside. Also, the vehicle was displaying a “low tire pressure on right rear passenger side“. I rented the same truck two times and both times the message was still there. Finally, the area around the cupholders needed to be wiped down.
KAILEN RPlease clean and dust inside of the office, too much dust and cat hair around, needs to be aired out
Darrell HThe rental process was quick and easy. The inside of the truck wasn't swept out, but not a big deal.
Jennifer LInquire about EXACT time equipment is due back, EXACTLY where it should be parked upon return. Also, be aware that confirmations MUST be made while in the UHaul premises as well as during self-checkout AFTER hours. Photos of odometer/gas gauge, cabin cleanliness, lic.plates are HIGHLY recommended.
Keith MExcellent
WENDELL KExcellent service
WENDELL KEverything went as planned! Great Job!
Robert DTruck was dirty ,Service person not friendly, and the inside of the store stinks, need to drive great customer service , I will not be returning to this location
TONIQUE MThe rental process was so easy. The return of the rental vehicle was easy too. When you have a busy moving schedule this ease in rental is greatly appreciated.
Christeen oPatrick is a GREAT presentative for U-Haul..
Rosemary PExcellent service.
WENDELL KCustomer service was amazing
Stacey HGreat Service
Mary HThe inner cabinet could have been cleaner. Example: Wipe down of the seats and steering wheel. Otherwise the van was clear of any debris The van was easy to operate. The personnel was very professional and accommodating. I would certainly use this location again.
Rochelle RNothing
WENDELL KThe pick up process was terrible, the van wasn’t safe or had efficient brakes
Corey CExcellent service
WENDELL KCould make your online ordering easier to do,
Eileen GI always rent from this location because of excellent experience. It was a very good marketing strategy to add 2 movers. Hands 2 Help was phenomenal.
Kim RAlways excellent!!!
WENDELL K