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DON M
Customer Reviews for General Rental Center of Cold Spring
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful.
CHRISTOPHER H????
RICHARD BLocation is perfect, with perfect staff!
GERALD PClosed on Sunday. We used the app to return.
TIMOTHY WGreat experience!
Roch RIt was closed location, followed directions on drop box, liked that but no people contact Thanks for easy
AVERY SGreat service
Julie ACorporate needs to go back to a longer ramp again. My F650 has to be one of the nicest performing trucks I've driven. Keep up the good work and quality trucks. The only let down is the difficulty in making changes to my reservation. The app is not very useful when I needed to make changes.
Timothy BJeremy Otkin was great, very helpful when I picked up the U-haul trailer.
Greg GGreat customer service.
Dean DMuddy lot with no clear place to put the truck.
Kyle RSmall town drop/pickup u haul . Easy communications , fast personalized service..Great guys to deal with.
gary kNever ran into any company employees, store was closed before I got there to drop off the truck. Everything was fine though.
Elliot BGreat and easy
Rosemary JIt was all great, customer service was wonderful, hooked up trailer for me and on the road.
Jeff KDropping of was super easy and gentleman who helped me was very friendly.
Mark DAlways the same: great service, knowledgable, and ready when promised!!
rich hGreat store with lots of supplies!!!
James PVery friendly, helpful, and efficient people
brad nOwner was fantastic. Very helpful
Hannah CDrop off place was find -
Barrett TThe 15’ truck was underpowered for its job. No cruise control on a 1800 mile trip. Poor gas mileage
PAUL LWe drove 45 miles to pick up truck. We were told the last person that used the truck lost the gas cap so the check engine light was on. We were told the light might go off. It never did. The passenger light shield bracket broke along the way. The radio stopped working about two hours before the end of our move
Mike ANothing better signs
Reno NGreat host. Really explained things well. I would definitely go back to this location.
Kenneth AI made a reservation for a uhaul truck two weeks in advance and selected a St. Cloud destination where I assumed I would be picking up the uhaul. I was then notified 24 hours prior to picking up the vehicle that I would have to pick up a truck 30 minutes from where I live. This was a great inconvenience as moving is already stressful enough and we lost an hour of our packing time. The actual employee working at the pick up location was great and I don’t want this to reflect badly on General Rental Center in Cold Spring. I just think it would be great if uhaul tells their customers that the location you want to pick up your uhaul at (since you gave me that option) will most likely not be where you’re picking it up.
Joseph WExcellent experience
Mackenzie FI had no interaction with agent. All was done on line.
Brian Lthanks to the Uhaul reps for walking me through the phone ap, as it was not finding my location. This was a very smooth transaction, the folks in Cold Spring were very good to me. Thanks!
Beth LWhen I went to pick up my uhaul, this location didnt even have the dolly I reserved online so I had to pay extra to get the only other dolly they had. Also, they never told me I had to do a mobile check in when I dropped the uhaul off so I ended up getting charged a $20 fee for not doing the mobile check in.
Kristin TCloser pick up location or give discount for the extra driving required. The location was great, but not a fan of Uhauls policies
Jeffrey WThe only thing I have a small complaint about is the pick up location. There wasn't a truck ready at the location closest to me. Customer service called and offered consessions for the inconveniences
AL KThe location was convenient. The experience was fine, but not exceptional.
Eugene LNothing. Jeremy was awesome.....
MARK SI booked the uhaul for a close and location for my 60 year old parents to pick up. Two days before they get the trailer I get a call that our trailer would be 45 min away. When I called to ask if there was anywhere closer or any other trailers closer the lady was rude and unhelpful. If I am allowed to pick a location then I expect that location to work for both ends.
Thomas MClosed when I dropped the cargo trailer off. But we did online check in.
Tom CDon't use uhaul is my best advice. This experience was just awful.
Mark WIt is always a great place to rent things from. Thanks!
Jeff MJeremy is great to work with.
Jeff MJeremy at General Rental was excellent. No problems, all went smoothly. Great customer skills.
Randy JExcellent help as always. Will definitely use them again.
rich hThe guy at the rental place was great and made the rental check in very easy.
Jeff PUhall at St.Cloud East location was the worst customer service I have ever experienced and I will never recommend Uhall to anyone. UHALL and their business practices are horrible and down right deceiving.
Jessie L