The staff were not very friendly at all.
KRISTINA P
Customer Reviews for General Service Agency Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing I can think of
JAMES VGreat customer service. Easy to work with. I will use this U-Haul again.
STEVEN DVery friendly and helpful
Elvin Wmisty was the reason i chose this location. mark was fast and really helpful.
THOMAS VThe trailer latch on the door..was rusty. And wouldn't latch very easy. Hard to operate. Needed maintenance..
LARRY DVery helpful and pleasant to work with!
ROXANNA HMae sure all lights work ahead of time of pickup. Not locations fault.
DANIEL DThank you!
Dwayne CThe truck had some minor damage on the front passenger side pumper before we picked up. We did not see it until we got home with it.
Kevin MFriendly and helpful staff
RONDA QLocation was good, did not charge mileage to travel to farther location.
Karen PSatisfied
Tom SEverything's fine there.
Oscar GI had no problems, very accommodating
Douglas ENothing..all great
Larry DThe staff was friendly and helpful.
Anthony DHelped my son park the trailer
Jerome HVery nice and professional
Robert KMore training employees.
Ed HGood job!
Robert KLot is very broken up getting into the lot to drop off trailer.
Chuck MNothing. Great service. Reasonably priced. Close to home.
Walter Slocation was closed when dropped off truck. easy to find and plenty of parking.
amanda wThe whole process went great. Very accommodating.
Brian GNothing there are the best there, nice people, real friendly, great service
Jimmy NI ended up taking the truck back after hours & it was nice being able to use the drop box.
Jayne HI would have preferred picking up the equipment in Kearney and would have paid for this service. The truck was clean, however the trailer had seen better days. And the ratchet mechanism to tie town the front tires was almost unworkable they were so rusted through. And there was an out of balance issue with the tires over rough roads. Three times I stopped on Hwy 81 to check my tires within about ten miles. It felt like I was trying to land the space shuttle the steering wheel jerked and shimmied hard in my hands. Some sort of differential issue? Not sure. The jerking-about issue occurred several more times during the trip. Oh, and the gear shifter felt floppy as I tried to put into the correct gear. It seemed to not click solidly into place. Other than those worrisome issues, the trip went well and, my belongs were well protected. Thank you.
BARBARA Gexcellent friendly service!
Tom NWhen I needed a few more days on my rental, they took care of it for me.
Chris DYou all do a fantastic job and are so helpful. I will always come to you for my renting needs.
Kay SThe desktop site to log in to retrieve my code for the truck wasn't working. I had to download the app and that would have been nice to know in advance. The app even had issues with lagging and was a bit cumbersome and time consuming.
Emily AWas just an after hour drop
Gary BI reserved a car trailer to be at this location with the truck, and it wasn't there at the time I had to move. I had to drive an additional 60 miles with gas for the truck to get the car trailer.
Bret CAlways a nice organized place to drop off the Uhaul. Location is very clean and inviting.
Lacey BThe truck was absolutely filthy,the employee that hooked up the tow dolly gave me wrong information on towing my truck,which resulted in destroying my transmission,I have never been so dissatisfied with a "reputable" company in my life,the damage to my truck may be unfixable,this needs to be addressed with absolute urgency
JUSTIN KExcellent
IVAN FI am question my starting mileage. Never took a picture at the start.
Michael CRemember to take a picture for your odometer before you leave..... I just got a bill for 900 extra miles. Not sure if you ever check the mileage after the are turned in or not.
Michael CHighly recommend! Very good representative.
MITCHEL Swindshield was a mess, covered with bug stuffing. difficulty with mobile app checkin - appointment was cancelled since were a couple of hours late. pain to get it reinstated since office was closed and had poor internet service.
Dana HThe process to puck up.my truck was HORRIBLE! I couldn't find anywhere on the website to get my 4 digit code to get my key. I sat in the parking lot on Saturday for 2 hours, trying to get ahold of someonee. I was on hold for 45 minutes with never getting ahold of anyone with the 800#. VERT DUSSATISFUED with the pickup process. The instructions online did not work. I was so mad!
Ed P2 of the 3 12 volt didn’t work. We drove from Nebraska to Texas and the GPS had to use the port so could not charge our phones. Ended up buying a port that had 3 ports on it. One headlight was messed up. Luckily we didn’t drive much at night.
Lee WHave equipment more available.
MICHAEL CMobile app use It was so much work to get our truck rental it took over 45mins just to get the code for the key and then another 30mins to be able to upload pictures of the truck
Encarnation T