Customer Reviews for General Service Agency Inc
(U-Haul Neighborhood Dealer)

104 reviews

132 W 4th Ave   Holdrege, NE 68949

(308) 995-9386

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(308) 995-9386

132 W 4th Ave
Holdrege, NE 68949

Services at this Location:

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

I ended up taking the truck back after hours & it was nice being able to use the drop box.

Jayne H. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

COLE B. 
Rating:
4.0

I would have preferred picking up the equipment in Kearney and would have paid for this service. The truck was clean, however the trailer had seen better days. And the ratchet mechanism to tie town the front tires was almost unworkable they were so rusted through. And there was an out of balance issue with the tires over rough roads. Three times I stopped on Hwy 81 to check my tires within about ten miles. It felt like I was trying to land the space shuttle the steering wheel jerked and shimmied hard in my hands. Some sort of differential issue? Not sure. The jerking-about issue occurred several more times during the trip. Oh, and the gear shifter felt floppy as I tried to put into the correct gear. It seemed to not click solidly into place. Other than those worrisome issues, the trip went well and, my belongs were well protected. Thank you.

BARBARA G. 
Rating:
5.0

excellent friendly service!

Tom N. 
Rating:
5.0

Customer did not leave a comment.

jody J. 
Rating:
5.0

When I needed a few more days on my rental, they took care of it for me.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Claus R. 
Rating:
5.0

Customer did not leave a comment.

Micki L. 
Rating:
5.0

Customer did not leave a comment.

pat N. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Dakota F. 
Rating:
5.0

You all do a fantastic job and are so helpful. I will always come to you for my renting needs.

Kay S. 
Rating:
3.0

The desktop site to log in to retrieve my code for the truck wasn't working. I had to download the app and that would have been nice to know in advance. The app even had issues with lagging and was a bit cumbersome and time consuming.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Virginia L. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

COLE B. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
3.0

Was just an after hour drop

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
3.0

I reserved a car trailer to be at this location with the truck, and it wasn't there at the time I had to move. I had to drive an additional 60 miles with gas for the truck to get the car trailer.

Bret C. 
Rating:
5.0

Customer did not leave a comment.

Kristina M. 
Rating:
5.0

Always a nice organized place to drop off the Uhaul. Location is very clean and inviting.

Lacey B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Lacey B. 
Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
1.0

The truck was absolutely filthy,the employee that hooked up the tow dolly gave me wrong information on towing my truck,which resulted in destroying my transmission,I have never been so dissatisfied with a "reputable" company in my life,the damage to my truck may be unfixable,this needs to be addressed with absolute urgency

JUSTIN KRISTOFER W. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Excellent

IVAN F. 
Rating:
3.0

I am question my starting mileage. Never took a picture at the start.

Michael C. 
Rating:
3.0

Remember to take a picture for your odometer before you leave..... I just got a bill for 900 extra miles. Not sure if you ever check the mileage after the are turned in or not.

Michael C. 
Rating:
5.0

Highly recommend! Very good representative.

MITCHEL S. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Clarke N. 
Rating:
3.0

windshield was a mess, covered with bug stuffing. difficulty with mobile app checkin - appointment was cancelled since were a couple of hours late. pain to get it reinstated since office was closed and had poor internet service.

Dana H. 
Rating:
4.0

The process to puck up.my truck was HORRIBLE! I couldn't find anywhere on the website to get my 4 digit code to get my key. I sat in the parking lot on Saturday for 2 hours, trying to get ahold of someonee. I was on hold for 45 minutes with never getting ahold of anyone with the 800#. VERT DUSSATISFUED with the pickup process. The instructions online did not work. I was so mad!

Ed P. 
Rating:
3.0

Customer did not leave a comment.

sumit G. 
Rating:
1.0

2 of the 3 12 volt didn't work. We drove from Nebraska to Texas and the GPS had to use the port so could not charge our phones. Ended up buying a port that had 3 ports on it. One headlight was messed up. Luckily we didn't drive much at night.

Lee W. 
Rating:
4.0

Have equipment more available.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Mobile app use It was so much work to get our truck rental it took over 45mins just to get the code for the key and then another 30mins to be able to upload pictures of the truck

Encarnation T L. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

ROGER E. 
Rating:
2.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

SHERI W. 
Rating:
5.0

They take great pride in dealing with their customers either returning equipment or renting equipment I would highly recommend them

Kevin G. 
Rating:
5.0

Great staff

Robert S. 
Rating:
5.0

Outstanding service at this end.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

ANITA J. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Trailer was beat up but worked.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mohan C. 
Rating:
5.0

The 2nd larger trailer was much better and ran smoothly.

joanne M. 
Rating:
3.0

Check equipment carefully

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

great service

JACQUELINE RAE C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jorden D. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Awesome people. Very inviting.

David P. 
Rating:
5.0

Everything was wonderful and there were no problems. Everyone was very helpful.

SALLY F. 
Rating:
5.0

Dropping truck back off here in Jacksonville, Fla was a complete pain in the rear- got hung up on 10 times on the 800 # before I finally got through- had to goto 5 different places before I was able to finally drop off the truck

John K. 
Rating:
4.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
5.0

Really worked with me when i had to get my own truck

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

They were very helpful.

Aaron W. 
Rating:
5.0

Very friendly and efficient

Sonja B. 
Rating:
5.0

Very friendly and efficient

Sonja B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

They were very helpful and very friendly. They made our day go smoothly. We were very pleased. Thank you.

Liana R. 
Rating:
5.0

make sure the cab is clean and there is not food/wrappers left inside...the prior registration for the last person was left inside the cab, also

Debra Q. 
Rating:
4.0

Customer did not leave a comment.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Nicky G. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Very friendly staff

Michael K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Auto Transport trailers are so handy!

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
4.0

Customer did not leave a comment.

don L. 
No reviews have been submitted for this location.

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