This was a mobile drop so no personell available at drop off.
MICHELE S
Customer Reviews for General Shelters
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There are no personnel there.
KENNETH FWhat location the one you sent me to ???? When I deal with Mark at Westside I don't have any problems. When I go to the cow pastures you send me to all hell brakes out. I don't like the new way yall do things and if there were any other rental places in this town I wouldn't be using you. I have been renting from U-Haul for a long time and I rent several trucks a year. You have cost the hell out of me. Time is money and yall have cost me over 2 days in total. Remember Mark with West Side has nothing to do with it. To say that I am mad is a understatement,
Nolen VWe made our 26 foot rental reservation and were supposed to pick it up on Saturday 8/17. We arrive at the location and the vehicle is not there. We are then frantically calling around to see who has a 26 foot van because we had movers lined up that day to move us out of our home. We believe we should be compensated for this major error.
Nora RMobile pickup via app is garbage and the lock code had not been updated by the site owner.
Herbert AApp sucked hadto have someone else down load so i could check in and out
Steven GThis person basically "phoned it in." When I had trouble with his padlock, he got angry that he might need to "drive 30 miles" to help me. Received no contract.
CeciC HIt's an arrangement location , lucky me it was dry ground. But it is quiet area not sweet for BUZ. Truck wasn't clean inside but it did the job 😀
YVES DMy reservation was initially 5 minutes from my house. When I called the morning of the rental pickup, they did not have my reservation so I was told to call U-Haul, even though my email confirmation stated it. The only 15 foot rental you could find me was one hour away from my house! I was “compensated 40 miles” but it was a huge inconvenience for my family. I’m very disappointed with U-Haul services. When you make a reservation and receive a confirmation email, the truck should be at that location.
John HVery easy to drop off and pick up… Definitely use them again
David E