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TIMOTHY W
Customer Reviews for General Storage Griffin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks in the office at this location are the reason I don't even check with Penske or other rental companies. LOVE THESE FOLKS !!!
WILLIAM HGreat job
shakima j*****
KENNETH SGreat service
KELLIE GNikki was the sweetest and caring lady I have ever had the privilege of doing business with. She went out of her way to show me compassion for what I was dealing with. It’s so nice to have God in a business for a change
LORETTA ONothing at all customer service is Awesome!
KAREEM Yeverything was great see yall again in bout a week
HENDRICUS AEverything was great working with your representative.
ANDERSON HCustomer Service was impeccable! I would Definitely recommend to others.
LARIQUIA MThe vehicle I used was horrible it shakes very bad at 40 miles per hour then it wouldn't accelerate up hills very well extended my 9 hr drive to 12 hrs I'm very disappointed.
Tracie UThe customer service in personal care of your representative there was above and beyond. Niki Dishman went out of her way to accommodate and serve us through a difficult time and transition. I cannot thank her enough for her help and service. She deserves ALL the accolades. Give that girl a big raise. She represents your company in the highest regard.
GORDON BMrs Nikki...... Yes yes and yes. I'll do business with her from now on. Wonderful Lady!!
YADAH WNothing, everything was great, Ms. Nicki was the best, she was truly a Blessing
RONITA BThe service was great !
LAHUNDA DThe office personnel was the best!!!
CATINA CEveryone was very professional and new the assignment of the job that was to be performed.
Joann TFolks so awesome that you just want to come in and rent a Uhaul for no reason !!!
William HThe staff was very courteous, friendly, and professional throughout the entire process. Very grateful that this location had the truck available at the last minute. Thank you very much.
Victoria IGreat customer service!
TANYA LThese are not people at this location - THEY ARE ANGELS !!!
WILLIAM HQuick, easy, courteous. Can't get any better.
WILLIAM WClosed when we returned but the rep was super helpful when booking the pickup a few days prior !
Kimberly TGeneral Storage went over and above to make sure I was able to get the van best suited for my needs and "driving" comfort level
CYNTHIA SVery friendly inconvenient service thank you
CONNIE GGreat customer service and very friendly staff
Victor MOK - so you have these just Ok and normal places to do business with. This is not one of those places. If you want to receive the best service by the most top quality people - In The Business - This is the place to go. If I ever got to the point I was just bored and wanted to just take a drive - I would go here and rent a Uhaul so I could hang out with these folks for a few minutes !!!
WILLIAM HThere are great U-Haul locations and then there are those REALLY GREAT U-HAUL LOCATIONS !!! You know what I'm talking about people who run the office like they own it. They really care about you, glad to see you, and everything's ready to go! Big shout out to Nikki and Danielle !!!!!
WILLIAM HAbove and beyond service. Friendly and very helpful. Highly recommend this place of business.
MICHAEL BThe truck drive as if it need some maintenance, it was shift gear properly and shaking very bad. However the location of choice was very pleasant
LAKENDRIA BThese super hero's are only missing capes !!!
WILLIAM HThe mileage rate needs to be lowered. I had sticker shock when I got the invoice with the mileage rate, I will rethink getting a U-haul again for moving items.
GARY KI was very disappointed because the brakes gave out on me
CHETORRIA COh my gosh ! You won't find a better place to rent a Uhaul (or find a better storage place)
William HWOW - Like you walked onto a movie set of The Andy Griffith Show (get it - Griffin GA?) Anyway - just the most down to earth - wonderful caring people !!!
William HQuick and easy process
KATHY BEasy rental reservation, pick up and drop off. Great staff!
ELIZABETH RCustomer service was exceptionally good
FERN STrying to return after hours on the app and website for over an hour and then they ended up calling for support. It took almost 2 hours to return.
CHRISTINA BIssues with the app prevented self pick-up. Person onsite was vey helpful
Leah TSecond time we rented a truck, everything was great. Gonna do it a third time and renting a storage unit. Niki was great !
SHIRLEY RDanielle was very helpful, efficient & kind.
MARY RAdd a middle seat in the van💯 and a repeated customer discount ‼️
KENNETH FThey over charged me several times without my knowledge
RODNEY TThe staff at General Storage were excellent to work with! Thank you so much for your prompt replies to my many calls!!
Ginna BBest experience with Uhaul by far. Will only use this location going forward.
LEANN CWaiting for my refund not getting it in a timely manner and not taking customer seri
Quishan EVery good
GONZALO SWOW - Sometimes I think about renting a Uhaul just to come hang out with these AWESOME people at this location !
WILLIAM HWell the Truck was Smokey, nonsmoking units would be a plus.
William BThe truck we rented was full of ants and I have a few ant bites on my body that I had to put benadryl cream on such as my arms, and 2 on my leg, and inside my thighs. My fiancee let the sweet lady at the front desk know that there was ants in the U-Haul.
Cornelia BEverything when very smoothly. Lady in office was very helpful and friendly.
Vicki wThe lady in the office was wonderful. Took care of all my needs. The truck was extremely clean. Great experience. I will definitely recommend this business. The price was great but the lady in the office was just super nice and helpful. GREAT EXPERIENCE THANKS
Sherley ROH WOW ! I love renting Uhauls here. I checked out my truck with the phone and it was late at night. Even though the location is really well lit up - I dropped my credit card on the ground after typing the information into the app to pay for the truck. They open at 8.30 and something like 8.31 I got a call that they had found my card. Just a bunch of very caring folks here - THE BEST PLACE IN GRIFFIN TO GET A UHAUL !!!!
WILLIAM HEverything went great the Employers were great Thank You
Ronny HThese folks are the BOMB !!!!! I rent Uhauls just to come visit these folks !!!!
WILLIAM H