Sherry goes out of her way to be sure every experience is a good one!
Mariory W
Customer Reviews for General Storage Lovejoy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was easy and fast
Ivori DThere were too many taxes attached to the rental.
PANDORA MEasy, accessible, exactly what I needed!
Samantha HVery helpful
John SThe ladies gave excellent customer service. I had an great experience. Thanks Ladies!
DYANI ONothing needs to be done. The truck was extremely clean and the process was seamless.
Okima SEnsure vehicles are 1000% clean. I know it’s not going to be perfect. However, I saw cigarette ash inside the drivers tray. Nonetheless, friendly and knowledgeable staff.
BARRINGTON GEfficient rental. Friendly and accommodating staff.
MEAGEN WAll is well. Just the parking is the issue for picking up the truck and dropping off. But overall I truly was impressed of the service I received. Compared to a few other locations I’ve used. This Store gets a Big ‘10’
SHARAAB HI really appreciate the service I received when I came into your establishment. Please have a blessed one.
TRESSIE PI may be a bit old fashioned. Maybe I didn't fully expect the process and am still adjusting to the process. Because of the window or time limit I faced added pressure and there was no comfort or understanding as I was rushing to comply.
Dirar WThe guy that assisted me was amazing! He was much more helpful than the guy on the phone. My rental was supposed to be self checkin, but I was flagged for having an out-of-state drivers license. I had just moved to the area and put some things in storage until I found housing. Once I purchased a home I needed a truck to move. (DMV would not allow me to get a license without proof of residents). The person on the phone was oblivious and didn’t care. The gentleman in the store was human!
WALTER BThey are already top notch in customer service. Renting a uhaul is super easy and enjoyable at this location. I highly recommend this location.
CHARMANE CThe truck was good for helping me move
Cori MEnjoy the ride and be safe
MYESHA GGreat customer service
CSONKA HWonderful customer service 😃! Thank you 🙏
PAMELA PGreat customer service
Naomi DVery friendly. Nice facility. Only downside is their lot is very small. It’s hard to return a 26’ Van there. That probably can’t be helped.
Ellis LNothing to improve! Will rent from them again, when needed!
Stephenie PMy u-haul experience was above average. The only thing that I recommend is better seats 💺 Thank you for a wonderful experience!
Qadeer EThis location not only had the vehicle parked outside ready for after hours pick up, but gave the best experience when dropped off as well!
Derek LThank you for the polite and professional service.
Monica RThis is the nicest uHaul location I've ever visited. The male agent was friendly and professional. The truck was like new. The return process for my after-hours return was a small challenge for my non-techy self, but it was met with the help of a female agent when I called the number as instructed.
Scott GMake sure the truck is washed and cleaned. Make sure the tires are checked.
Rosa RSharon was exceptional. The van I rented was waiting for me in front of the building. It was obvious that the van had been recently cleaned out. Sharon was pleasant and professional; I will definitely make this my place of business the next time I need to rent a moving vehicle or need moving supplies.
Michael SMrs. Sharon was awesome!! She was patient and kind!! I love the atmosphere. She knew I was frustrated and overwhelmed. I called her several times before my arrival and she was incredibly helpful each time. It was great to be able to speak to a live person for what I was dealing with and still make sure my pick up and delivery was smooth. Thank you thank you !!!
Joewona RVery friendly people and they were patient with me. I love it will send all my friends there.
Shonta MGreat customer service
DEJUAN BGreat customer service!!!!
JImmy Dget better trucks and don’t charge extra fees after return
Demitris LThe truck was clean, but the low coolant light was on at pickup.
RONNIE AThis is the only uhaul I will rent from. The staff is always nice and professional.
Katina HThe experience of renting a box truck was much easier than expected and the cost was less than expected. Whenever I need a vehicle for hauling I will be rent a vehicle from General Storage Lovejoy.
Denise WI didn't get a receipt, he said the system was down and I would get on later. I still have not received one. Almost a day later.
EVAN OExplain to them the extra charges if they have one
Nina JSharon was absolutely the best so personable and so professional and just a great experience!!!
Keenan MFirst time I do this 100% by myself. Process was intimidating but turned out super easy
Aikaterini CMy rental leaked water on my mattress, box-spring and clothes.
Timothy SAmazing.
Quendarius DThe owner was very helpful.
Elna PKeep the excellent service
Wilbert RFriendly efficient staff
Timothy MOnly thing I ask if employees could park the truck backwards it’s really are for some people and uncomfortable when returning. I’m afraid of hitting property or someone but I love it fast easy and having to talk to someone
REGINA G