Customer Reviews for General Storage Lovejoy
(U-Haul Neighborhood Dealer)

304 reviews

1960 McDonough Rd   Hampton, GA 30228

(678) 619-1805

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 619-1805

1960 McDonough Rd
Hampton, GA 30228

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ensure the same sales personnel are there

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Hedda K. 
Rating:
1.0

Customer did not leave a comment.

chetan P. 
Rating:
5.0

No improvements needed⭐️⭐️⭐️⭐️⭐️

William L. 
Rating:
5.0

Great Team! Many Thanks

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE R. 
Rating:
5.0

They were very pleasant and very helpful.

Gregory B. 
Rating:
5.0

The woman who serviced me made my entire experience one I want to relive over and over. I was well informed and felt like I had been using uhual for years after speaking with her. Now I won't look any further, I'm coming to this location every chance I get. My business is always in need of a vehicle for transporting my event decor. Can't wait to return !

Aaliyah P. 
Rating:
5.0

Sharon was excellent, nice and ver helpful. Thanks

LEOVIGILDO G. 
Rating:
5.0

Ensure purchased add ons are included with rental

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

RAHJ-RICQ M. 
Rating:
3.0

Provide the location with adequate quantities of packing material like boxes and furniture pads.

RODERICK W. 
Rating:
5.0

The personal that work there were very pleasant and polite. I definitely would use them again without any question

Jason C. 
Rating:
5.0

N/A

DENISE A. 
Rating:
5.0

Customer did not leave a comment.

ERICA P. 
Rating:
5.0

Customer did not leave a comment.

NATASHA W. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE W. 
Rating:
5.0

The two staff members present when I arrived to pick up my rental were extremely courteous and very helpful.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Friendly service, helpful staff. I was very pleased.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

JOYCE W. 
Rating:
5.0

Customer did not leave a comment.

ZAMONKA G. 
Rating:
5.0

I was unable to check in from my mobile phone, the wait times for customer service were over 3hrs and still didn't speak to anyone

MARISSA B. 
Rating:
5.0

All was good

Jacueline M. 
Rating:
5.0

Process was made easy by the friendly staff

Christopher E. 
Rating:
5.0

A bit pricey for days use but great Equipment Lady who did my paprer work was super professional. Give her a raise

THEODORE R. 
Rating:
5.0

Customer did not leave a comment.

Olivia L. 
Rating:
5.0

Nice man working good customer service

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Ieshia W. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY S. 
Rating:
5.0

Customer did not leave a comment.

Brittshunda C. 
Rating:
4.0

Great customer service, good, clean trucks. The best Uhaul I have used.

DAVID D. 
Rating:
5.0

The clerks and managers were extremely helpful. I can't wait to use them again.

Antonio L B. 
Rating:
5.0

Refund money for unused days and people would use uhaul even more.

JERICH B. 
Rating:
5.0

Customer did not leave a comment.

DEXTER T. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

JO R. 
Rating:
5.0

Customer did not leave a comment.

CHANTAL H. 
Rating:
5.0

Very accomodating to the social dictates of pandemic safety, but very personable. Found a problem with the cleanliness of the truk & fixed it immediately, extending my time one hour. Great job!

ELLIS L. 
Rating:
5.0

Keep providing the great service to other customers that I received.

FELICIA A. 
Rating:
5.0

The staff was very pleasant and professional! They made me feel valued as a customer. Anytime I need to rent, I will be renting from this location, without a doubt! Keep up the GREAT WORK and providing FIRST CLASS service!!! Thank you

LASHUN T. 
Rating:
5.0

Customer did not leave a comment.

KERRY R. 
Rating:
5.0

Excellent service, equipment clean and sanitized.

ben H. 
Rating:
1.0

Call and inform your customers the night before that you do not have their vehicle they reserved. This was an absolutely horrible experience and I will never use U-Haul again. I was almost unable to move because of this screw-up!

KATHERINE N. 
Rating:
1.0

I was told I could pick it up at 7am so I scheduled movers to be ready to move. When I use the app to try to get the keys it asked for a passport!? It would not let me proceed with out uploading it. I had workers waiting for the truck which cost me extra $200 for the delay. Very unhappy with U-Haul experience

Brian B. 
Rating:
5.0

Best customer service

SHINA A. 
Rating:
5.0

Terrific service! Equipment clean and sanitized.

ben H. 
Rating:
5.0

Customer did not leave a comment.

Elijah G. 
Rating:
5.0

Customer did not leave a comment.

Tasheina J. 
Rating:
5.0

Great customer service

MERRY W. 
Rating:
5.0

I found the price reasonable the employees very helpful so see no need of any improvement.

MAUD A. 
Rating:
3.0

The return procedure was tacky. The app isn't working correctly.

Mark E. 
Rating:
5.0

Nothing everything was perfect!

Kholoma M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Everything was excellent

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Rufus M. 
Rating:
5.0

Awesome Staff, each and every one of them

GREGG S. 
Rating:
5.0

Very friendly and super fast setvice.

William W. 
Rating:
3.0

Unfortunately I did not have a great experience. The attendant did not let me know I was supposed to ask her for my appliance dolly and furniture pads. I was in a hurry and when I called her from my moving location she remarked that she could only refund the furniture pads because she did see the dolly on her computer. I most likely will not be coming back but I hate this experience made me feel like I wanted to get something for nothing and that was definitely not the case.

Kelvin J. 
Rating:
5.0

Just keep up good service 🙂

CHARLES I. 
Rating:
5.0

Customer did not leave a comment.

Querobin G. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

Charles I. 
Rating:
5.0

Love this location!!!!!

DIONTE S. 
Rating:
5.0

Customer did not leave a comment.

Blake L. 
Rating:
5.0

Customer did not leave a comment.

SALINA W. 
Rating:
5.0

The employee I interacted with was wonderful to work with during my rental and return of the u-Hual. Thanks!

BRYAN C. 
Rating:
5.0

Very clean establishment Very clean trucks Very pleased

DANA A. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY J. 
Rating:
5.0

This was the quickest and most professional experience I received since moving to Georgia. I appreciate the kindness and professionalism of the lady working there Patrice and Uhaul had exactly what I needed. Thank you.

KEIANA G. 
Rating:
1.0

The cabin had no heat or any ability to defrost the the windshield which makes for a safety hazard. Upon my realization of this I immediately returned the uhaul and all its equipment and now I'm being charged $77.

Nicole J. 
Rating:
5.0

None needed.

RAQUEL F. 
Rating:
4.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Keisha G. 
Rating:
5.0

Awesome folks over there! Looking forward to continued business!

ALVESTER W. 
Rating:
5.0

Customer did not leave a comment.

JANICE Z. 
Rating:
5.0

Dropped off after hours

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Ariane A. 
Rating:
5.0

The customer service was very nice and knowledgeable.

Dewania S. 
Rating:
3.0

The parking situation is not adequate for people to maneuver large trucks

Goins L. 
Rating:
5.0

Great staff!

DEBRA T. 
Rating:
5.0

Customer service was great! If possible, let Ben know that Lamar and Ty appreciate his excellent service. Service like that keeps a business going!!

LAMAR B. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY F. 
Rating:
5.0

The ladies working at this location provided me with excellent customer.

TRAVIS S. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
3.0

I was able to reserve a vehicle when I arrived. I only used it for a short period of time, but all was well.

Lasheika C. 
Rating:
3.0

Customer did not leave a comment.

Bret S. 
Rating:
4.0

Customer did not leave a comment.

Eris A. 
Rating:
5.0

The ladies at this location, and entire staff are GREAT! This location exemplifies TRUE customer service!! Beautiful spirits!

zondi M. 
Rating:
5.0

Nothing.

LINUS M. 
Rating:
5.0

Customer did not leave a comment.

DONALD V. 
Rating:
4.0

Very pleased 😀 with customer services ❤️

DWAYNE H. 
Rating:
3.0

Better way of returning the vehicle after hours it's to much hassle.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Immaculate vehicle, immaculate facility, warm, engaging customer service. A+ all around.

Jimmy O. 
No reviews have been submitted for this location.

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