Customer Reviews for General Storage McDonough
(U-Haul Neighborhood Dealer)

815 reviews

1371 S Zack Hinton Pkwy   McDonough, GA 30253

(770) 954-8893

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 954-8893

1371 S Zack Hinton Pkwy
McDonough, GA 30253

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was a bag of blankets attached to the side wall next to the door. It interfered with loading.

KENNETH S. 
Rating:
5.0

great customer service

DEMETRIUS H. 
Rating:
3.0

Customer did not leave a comment.

MARIE D. 
Rating:
5.0

Customer did not leave a comment.

YVETTE J. 
Rating:
5.0

HAD A GOOD MOVING DAY,, IT 'S DONE...

PETER L. 
Rating:
5.0

?? All were great customer service folks.

CLURIA G. 
Rating:
4.0

Great 👍 nice place. Friendly staff

DANNY H. 
Rating:
1.0

The truck it's so dirty and muddy.

KAROL M. 
Rating:
1.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

CHARISSE J. 
Rating:
5.0

DO NOT USE COASTAL MOVING!! BOGUS AND FAKE! This guys never showed or called and I was told that he is riding off Coastal Movers business.

Bernard C. 
Rating:
4.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

MAHESH P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Everything was fine except for the fucking app. It simply would not accept my photos. Returning the truck took nearly an hour because of the app. Please do better.

Brian W. 
Rating:
5.0

Accept cash as a payment option..

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
3.0

Customer did not leave a comment.

Monee F. 
Rating:
5.0

Everything was good.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
4.0

Right hand turn signal was out on trailer. My signal worked fine on my truck. I was told by someone following me.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

AZALIYAH S. 
Rating:
3.0

This location is always great, but this particular vehicle was horrible, it smelled like sheep ass, the cargo area was nasty and drove like the front passenger tire has broken belts. But they have great customer service

DONTE C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

JULIAN N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

So I got the trailer on Thursday and the drop off city was Merritt island in FL. We unloaded and dropped off in Merritt island per the contract on Saturday. Sunday I get an email with a different contract from this location and a drop off point in Melbourne after I had already dropped the trailer off the day before. I will not ever use uhaul again.

PAUL A. 
Rating:
5.0

Ultimate professionalism and proficiency in operations Thanks outstanding job keep up the good work

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Better customer service

Zahid S. 
Rating:
5.0

Fast, easy and affordable! The customer service was A-1 as well!

ENRIQUE H. 
Rating:
5.0

Keep up the great work!! The staff is friendly, helpful and professional!! This is my second rental in a 2 week period. I hope I don't need you anytime soon….(moving is a pain lol) but if I do I will rent again.

Sacoia A. 
Rating:
4.0

Customer did not leave a comment.

SHONE Y. 
Rating:
5.0

The light plug didn't function properly. It may have had a short or cut wire. It would randomly disconnect and reconnect to my trucks electrical system. Unit was perfectly clean and is good shape otherwise.

ADAM H. 
Rating:
1.0

Uhaul broke down. We ended up buying jumper cables and thankfully after 45 min of trying we were able to get a charge. Dropped off uhaul upon return and was surprised to see location was closed. Website states it's open until 5pm and it was only 2pm.

James K. 
Rating:
4.0

Customer did not leave a comment.

BRANDY T. 
Rating:
5.0

Customer did not leave a comment.

EDQUISHA T. 
Rating:
3.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Very nice

calvin M. 
Rating:
4.0

Customer did not leave a comment.

AMY O. 
Rating:
4.0

The trailers are parked in an area and such a way that they are difficult to back up to for hook-up. There is not enough space between the tongue and buildings in front of the trailer.

EDWIN E. 
Rating:
5.0

Easy ordering. Customer service excellent. All employees are friendly and informative. Great equipment. Quality service. Great prices. Trucks work great. Trailer hook up easy-to-use Cab was clean and comfortable for driver and passenger.. Impeccable Service!!

LATONYA J. 
Rating:
4.0

The people at this location we're friendly and helpful. Good job!! The movers I hired on the Uhaul website did not show up or answer calls the day of moving. U let me down.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

DANNY W. 
Rating:
5.0

The people are nice, they make you feel like you want to comeback, just to make sure they are OK!

SVERNA B. 
Rating:
5.0

Customer did not leave a comment.

CARA B. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Tevita K. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Brandy H. 
Rating:
5.0

Customer did not leave a comment.

Allysa F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
5.0

Car carrier equipment had broken strap tie on the front right hand wheel . UHual was contacted 2 days after initial pickup when carrier was being loaded and secured ,damaged strap was discovered.

BRYANT G. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G. 
Rating:
5.0

Customer did not leave a comment.

Chaka A. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

The facility was clean and the employee was very personable and helpful!

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Tevita K. 
Rating:
4.0

Customer did not leave a comment.

Kerstin C. 
Rating:
5.0

Everything was great

LEROY M. 
Rating:
5.0

Very good

Ha Geun R. 
Rating:
5.0

Customer did not leave a comment.

DAVIN R. 
Rating:
5.0

Staff and customer service was excellent!

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

HENRY R. 
Rating:
5.0

Customer did not leave a comment.

Alonzo B. 
Rating:
5.0

Customer did not leave a comment.

Keisa V. 
Rating:
3.0

Parking area is very limited.

Joseann R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
3.0

There was a night payment drop box. But nothing that said key drop box. A little confusing to me.

Sarah H. 
Rating:
5.0

The staff at this location went above and beyond to help me. This was by far the best U-haul experience I have had.

Hannah W. 
Rating:
3.0

Customer did not leave a comment.

REGINALD H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

COMFORT H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSONCURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Everything was fine thanks for great service!

SHARON J. 
Rating:
5.0

the unit we picked up looked like someone was sleep in there,

Lashawn C. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA B. 
Rating:
5.0

I would like to say that Tom at the pickup/return location provided excellent customer service two weekends in a row

KAFFEUS S. 
Rating:
5.0

Customer did not leave a comment.

MILDRED L. 
Rating:
5.0

Thanks for friendly and helpful service

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

CAREESE T. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
3.0

Customer did not leave a comment.

RHIANEIDALIS S. 
Rating:
5.0

Great staff in that store friendly to do business with.

JOE M. 
Rating:
5.0

Customer did not leave a comment.

jerome A. 
Rating:
3.0

Customer did not leave a comment.

Callie S. 
Rating:
5.0

The gentleman was very nice and friendly. I initially opted to pick up the equipment via mobile, but decided to come in before the store closed to check in with a rep. Although, I was late due to traffic, the gentleman was super friendly, personable, and got me situated even though the store was closing.

ASHLEE D. 
Rating:
5.0

Customer did not leave a comment.

Mechelle D. 
Rating:
5.0

Thanks

NGOC N. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Tires kept going flat on the road

NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

The staff was very friendly, professional, and efficient.

CHERYL C. 
Rating:
1.0

I disputed being double charged, and was still double charged. Renting from online is a bad idea. I was not told if I'm 15 minutes late my rental would be cancelled. Then when I redid the rental, I was automatically put for a 4 hour rental, meanwhile I wanted the rental for 24 hours. So I was double charged. Called and spoke to customer service after being on hold for over 30 minutes. And I was still double charged.

YOLANDA G. 
No reviews have been submitted for this location.

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