Customer Reviews for General Storage McDonough
(U-Haul Neighborhood Dealer)

975 reviews

1371 S Zack Hinton Pkwy   McDonough, GA 30253

(770) 954-8893

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9:30 am–1:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(770) 954-8893

1371 S Zack Hinton Pkwy
McDonough, GA 30253

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9:30 am–1:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
2.0

Stood right in front of the lady for 5 minutes without her even acknowledging me when she saw me walk in with her coworker

Lyndsey P. 
Rating:
5.0

Great customer service. I highly recommend them.

William S. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Tamika T. 
Rating:
5.0

Good customer service

ANTHONY C. 
Rating:
5.0

Very friendly and welcoming. I will definitely return and recommend!

gerald R. 
Rating:
5.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Dwayne B. 
Rating:
4.0

Customer did not leave a comment.

hayward M. 
Rating:
5.0

Customer did not leave a comment.

Sheri M. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

MELISSANN T. 
Rating:
4.0

Customer did not leave a comment.

Brittany L. 
Rating:
5.0

They were kind and friendly and efficient.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

delvon R. 
Rating:
2.0

Have not received return of deposit for trailer rental.

Clifton C. 
Rating:
3.0

Driver's seat was broken. Visor was broken. Over all, a piece of crap u-haul.

Amanda H. 
Rating:
3.0

The Lady at the desk was rude and possibly racist. I Never write reviews, but she hit a special nerve the way she spoke to me. Also she asked me for “Extra Imformation” which isn't typically what I deal with when renting Uhaul… I've been renting a truck every week for 8 weeks now and never had that problem before. If U-Haul is a franchise, she definitely makes the company look bad.

Kiondre' G. 
Rating:
5.0

Best customer service ever. When you follow the process of the U-Haul Reservation process then everything goes much smoother and fast with the best customer service from the staff ever seen.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

Darrell R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
4.0

Very friendly and helpful. They explained everything to me and made it easy and comfortable during my moving process

Kolenya H. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

Priscilla G. 
Rating:
5.0

Nothing! Truck drove great, was comfortable. Drop off was a dream. Going to use again next week!

Arthur E. 
Rating:
5.0

Customer did not leave a comment.

Sahra B. 
Rating:
5.0

Customer did not leave a comment.

Flore N. 
Rating:
5.0

None

Richard G. 
Rating:
5.0

Lee and Dan are awesome

Latasha P. 
Rating:
5.0

Customer did not leave a comment.

Betty B. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

No complaints.....this location is great. Very clean and friendly and helpful.

Hartzel C. 
Rating:
1.0

Never got a call back from a complaint I called about

mark W. 
Rating:
5.0

Customer did not leave a comment.

NOEL R. 
Rating:
5.0

Customer did not leave a comment.

elise K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

The truck sounded as if it was about to break down at any moment.

Lanekia J. 
Rating:
5.0

Great guys

Jerman T. 
Rating:
5.0

Customer did not leave a comment.

Aubrena H. 
Rating:
4.0

Make sure the vehicle is cleaned especially if the previous user had animals in the vehicle. I am a person who is allergic to animal fur. The cargo van I rented had dog fur in the seating area of the vehicle. I had a reaction to the fur. We had to clean the seats for me to be able to sit and drive the van.

Juan J. 
Rating:
4.0

Customer did not leave a comment.

Theressa D. 
Rating:
5.0

The two gentlemen who assisted me were pleasant, helpful, friendly and knowledgeable.

RONNIE A. 
Rating:
5.0

Customer did not leave a comment.

warionex S. 
Rating:
5.0

Good fast costumer service!!

Raul Galo B. 
Rating:
5.0

Other than Wi-Fi issues, was an easy experience

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Felicia W. 
Rating:
5.0

Nothing from me. The staff was friendly. They processed my rental promptly. And there were cookies and a candy jar too. Will use this location for all future needs.

Deborah S. 
Rating:
5.0

We had great customer service!

john B. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Couldn't adjust the mirrors!

George M. 
Rating:
5.0

Customer did not leave a comment.

KARL H. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

The Pick up location worked with us for an hour trying to get the software to upload out driver's license pictures. It wasn't accepting them or letting them move past the screen. They stated this happens alot and is unpredictable when it happens. They were very friendly and worked until they got it loaded, but it took around an hour. The last time I was there it took 5 min. UHal's software need to be updated to work. Cutomers don't have time to wait.

CARLA H. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

willie W. 
Rating:
2.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Shaunika D. 
Rating:
5.0

Excellent customer service. Friendly and knowledgeable.

Demetria T. 
Rating:
5.0

Customer did not leave a comment.

Phyllis C. 
Rating:
5.0

Overall the operation and customer service was outstanding

MICHAEL B. 
Rating:
1.0

I left my AirPods and 20 bucks in the cab of the truck I called to get them and they were going to tell me or anything. I watched the associate try and use my AirPods instead of doing the right thing and calling me to tell me I left them.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

N/A

Robert W. 
Rating:
5.0

Good.

Jose C. 
Rating:
5.0

Excellent service

thomas H. 
Rating:
5.0

All was well

Marc david J. 
Rating:
3.0

U-Haul gave me ample opportunity to receive my rental back. Someone had stole the truck. Do not ever, I mean ever let someone turn your vehicle in. YOU DO IT YOURSELF PLZ.....

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

jere H. 
Rating:
5.0

The staff was very friendly and professional!

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Just tell them keep smiling and making their customers day. 😊

Lauren R. 
Rating:
5.0

Storefront was clean. Staff was very welcoming and pleasant. I would definitely recommend this location to anyone I know.

Alisha F. 
Rating:
5.0

Customer did not leave a comment.

Erica J. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

tammie W. 
Rating:
5.0

Customer service was spectacular!

Mario L. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Always friendly & professional! Office is clean. Equipment is clean. Prefer this location over others...

Balery J. 
Rating:
5.0

Great customer service!

hal H. 
Rating:
5.0

Great People - very helpful - great equipment - always well maintained and clean. easy pick up and drop off. well priced.

Jeffrey W. 
Rating:
5.0

I love this location. They are very friendly, helpful and knowledgeable.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
4.0

Customer did not leave a comment.

MUNECAS P. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Easy to find. The unit was ready.

Darrell E. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Not sure why assessed a cleaning fee?

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Aubrena H. 
Rating:
5.0

Nothing, the staff was professional, helpful, and courteous. We had pleasant conversation. It's been a long time since I have had this type of exchange with such wonderful people.

Richard G. 
Rating:
1.0

The space is small and has limited parking spaces. I could not back up the trailer into a parking space. I called in the building to ask for assistance ---he did not offer any help. He said I had to get it in a parking space. It was raining terribly hard. I had to unconnect the trailer and take pictures in the rain plus push the trailer into a space. I'm a female with bulging back discs. This was not a good experience in the rain.

Lecresicia M. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
No reviews have been submitted for this location.

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