Customer Reviews for General Storage McDonough
(U-Haul Neighborhood Dealer)

1,121 reviews

1371 S Zack Hinton Pkwy   McDonough, GA 30253

(770) 954-8893

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 954-8893

1371 S Zack Hinton Pkwy
McDonough, GA 30253

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Nicole H 
Rating:
5.0

Customer did not leave a comment.

Victoria C 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
2.0

Got charged a cleaning fee but the truck was immaculate when dropped off. Realizing I forgot a Bluetooth speaker in the cab, I called during business hours to see if they had found it, and they hadn’t but offered for me to come look for it. It was indeed in the cab and I retrieved it. I’m curious how I could be charged for a cleaning fee when they clearly didn’t check it over enough to find a Bluetooth speaker, but they somehow found other sufficient debris to consider it dirty? Returned it early, clean, and with full gas, but still charged a cleaning fee when something as obvious as a speaker went unnoticed. The $25 fee won’t break me enough to fight it, but I feel like they just wanted more money. Not a place I would likely want to do business with again.

Susan W 
Rating:
5.0

Excellent service.

Subham N 
Rating:
4.0

Customer did not leave a comment.

Lakedra C 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Ashley R 
Rating:
3.0

Na

KATERIA G 
Rating:
5.0

Great location - staff professional.

Richard S 
Rating:
5.0

Customer did not leave a comment.

VANESSA A 
Rating:
5.0

Customer did not leave a comment.

Shericka B 
Rating:
5.0

Gret location - trucks clean and all requested additional items were inside truck. Easy checkout and check-in. This is my 3 time using this location. Nothing but 5 stars for the staff there.

Richard S 
Rating:
5.0

After a bad experience at an actual Uhaul store location I was transferred to this S Zack Hinton Hwy location where they were able to assist me better. The customer service was sub par and After a lengthy wait in line and then a lengthy wait at the counter and After all the waiting to then be told they can't find the keys to the truck and sent me a 17min ride out of the way of where I had intentionally reserved the truck based on that location they delayed my entire day.

Tasheia M 
Rating:
5.0

There was an additional charge placed on my credit card the day after I have paid for the rental.($310) I will contact my bank tomorrow to deny the charge($43). I don’t understand why. This is unacceptable.

Andor W 
Rating:
5.0

Customer did not leave a comment.

Cassandra L 
Rating:
5.0

Polite and professional customer service, would use again.

Peter A 
Rating:
5.0

Just keep up the wonderful costumer service. I really enjoyed the experience.

Leslie L 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

The staff was very helpful.

Ted K 
Rating:
5.0

Customer did not leave a comment.

Tiara L 
Rating:
5.0

Customer did not leave a comment.

Wesley D 
Rating:
5.0

Customer did not leave a comment.

Nia R 
Rating:
5.0

Quick and professional service.

Charles K 
Rating:
5.0

There are the most kind, caring, wonderful people at this location. makes me want to come back here to rent a truck - just for the heck of it !

William H 
Rating:
5.0

Everything was great. We got in and out with no problems. Would use this location again if needed.

Cherry B 
Rating:
5.0

I have used this locations several times in the past and they are always friendly and helpful, If and when the need comes to rent and additional truck for Kaufman's 'Furniture Deliveries we will rent again and will only from this location.

Robert M 
Rating:
5.0

Very nice and efficient business. Wayne was great.

Pamela M 
Rating:
5.0

Customer did not leave a comment.

Debra P 
Rating:
5.0

Very nice and friendly couple. It was great doing business with them

Miguel I 
Rating:
5.0

The guy at the desk was fast and friendly. They also had snacks lol Thank You

REGINA G 
Rating:
3.0

Don’t omit or provide false information and give trucks that guzzle gas just to get more money from the customer.

Parris F 
Rating:
5.0

Each and every time I needed to rent a truck they have always over delivered for us great people great team.... Thanks again from Kaufman's Furniture

Robert M 
Rating:
4.0

Customer did not leave a comment.

nina S 
Rating:
5.0

Always happy with General Storage!

Lynda H 
Rating:
4.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Kristi N 
Rating:
5.0

Customer did not leave a comment.

aquia g 
Rating:
5.0

Staff was friendly , professional and made the process easy and seamless. Great customer service and accommodated my change of plans twice. I would highly recommend this location for sure!

Gwendolyn M 
Rating:
5.0

Customer did not leave a comment.

Sankesia F 
Rating:
5.0

very friendly staff - truck clean and well maintained.

Richard S 
Rating:
5.0

Happy with the service and vehicle.

Lynda H 
Rating:
5.0

Customer did not leave a comment.

Alexus S 
Rating:
4.0

Customer did not leave a comment.

douglas a 
Rating:
5.0

Customer did not leave a comment.

Florence N 
Rating:
3.0

Customer did not leave a comment.

Christopher Q 
Rating:
3.0

Customer did not leave a comment.

Christopher Q 
Rating:
5.0

N/A

Travis Y 
Rating:
5.0

This is by far one of the top U-Haul locations I’ve ever been to. Super clean and just a great all around location. The two people I met at the front desk were very personable. In most other locations the UHaul section seems like an afterthought. One of the previous locations seemed like in was located in what used to be a junkyard, but other than the UHaul business I couldn’t tell what else they did there nowadays.

Michael R 
Rating:
5.0

I love your customers service

mary t 
Rating:
5.0

Customer did not leave a comment.

Maranda R 
Rating:
5.0

Excellent customer service great clean atmosphere

kweku g 
Rating:
5.0

Customer did not leave a comment.

Chelsea G 
Rating:
5.0

Customer did not leave a comment.

Rodney J 
Rating:
5.0

Great people great place

David S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
4.0

Make the app more user friendly for franchise location and easy drop off when the location is different

Christopher a 
Rating:
5.0

I just moved to Georgia and had reserved a storage unit at public storage and canceled the same day due to bad customer service and horrible location. While in the parking lot of public storage I looked up storage locations and U-Haul was not to far away so I went there, they were the nicest, and professional and they had docks for loading and unloading. And plenty of those flat dollies. It made my day

Delilah J 
Rating:
3.0

Picked up truck it was not on 1/4 of a tank, it was on E. The truck was not clean in the inside, me and my daughter cleaned it out and threw trash away.

Makala P 
Rating:
5.0

Great customer service by the guys in there

Alvin L 
Rating:
5.0

Customer did not leave a comment.

Henry L 
Rating:
5.0

The overall experience was hassle free and easy. Thank you.

Shanda D 
Rating:
3.0

Customer did not leave a comment.

Carlton J 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Truck was Ready CLEAN and employee was friendly and well informed. Very satisfied with the service and location. THANK You

elois e 
Rating:
5.0

Excellent customer service.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

porter c 
Rating:
5.0

Customer did not leave a comment.

Annette G 
Rating:
5.0

Smooth and easy rental…

Reynaldo D 
Rating:
3.0

I was unaware of the fact if I was using 24/7 share that an out of state drivers license would cause an issue. I had to have multiple verifications. I feel you should note this on your app.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Cheryl W 
Rating:
5.0

Customer did not leave a comment.

Tina S 
Rating:
5.0

Smooth check in and return , reliable truck and fair pricing .

Zahira B 
Rating:
5.0

Customer did not leave a comment.

Laura G 
Rating:
5.0

Great customer service

Zachary S 
Rating:
4.0

A little slow to check out. But nice people.

Carmen S 
Rating:
1.0

I was charged for gas, and I put more gas in the truck that was originally there.

Raymoun E 
Rating:
5.0

Service was quick and efficient! I have been to some locations (Decatur) where the store and the service were dismal, poor!!!

PHILIPPE A 
Rating:
5.0

Great service

Lechosia L 
Rating:
5.0

The staff has always been very friendly and professional I will be back.

Robert M 
Rating:
5.0

Excellent customer service. Came in late but was able to safety drop off the vehicle and received my receipt properly in the am.

Angel D 
Rating:
5.0

Customer did not leave a comment.

Gloria W 
Rating:
5.0

Nothing everything was on point.

debra w 
Rating:
5.0

No additional comments except the rental staff are very cordial and helpful.

johnny a 
Rating:
5.0

Amazing customer service

Philip W 
Rating:
1.0

This location sent me too 3 different spots too pick up my reservations and none of them had it. The lady who kept rescheduling me was horrible she kept giving me reservation that was not good with the other location and they didn’t have anything for me. So I was running around for 4hrs tryin to get a rental truck. I wouldn’t ever go with u-haul again.

Jonathan C 
Rating:
5.0

Great customer service!!!

Darrell M 
Rating:
5.0

Dropped off the truck after hours and left. Never heard back. Best possible outcome.

Seth J 
Rating:
1.0

I was not properly informed that the 10 footers did not have a ramp. When I place the reservation, I told Tommy exactly what I was trying to move a washer and dryer and mattresses. I damaged the dryer, trying to get it on the truck due to not having a ramp. The staff was friendly, somewhat helpful, but didn’t explain the mileage and the amount of money I would have to pay using the small van. Worst experience ever. Then I had trouble with the gas cap trying to get gas in it to fill it up. You guys charge me $15 when I had it right there at the half more. I’m just so disappointed I probably wouldn’t use this location share .

sharon B 
Rating:
5.0

Customer did not leave a comment.

Peggy P 
Rating:
5.0

Customer did not leave a comment.

Audrey S 
Rating:
5.0

Customer did not leave a comment.

TRACY P 
Rating:
3.0

I wasn’t even able to use the vehicle I rented. I drove it about 10 miles down the road, turned around and returned it. Mechanically unsound.

Ben K 
Rating:
5.0

Great customer service

CHARLES H 
Rating:
5.0

Customer did not leave a comment.

Erica M 
Rating:
3.0

The older white lady at the front desk could have been friendlier. She could have provided Better customer service. Maybe A friendly smile, could have thanked me for doing business with them. She asked for 3 other reference names besides mine in case I didn’t bring the truck back by the return time and she assisted an older white lady without checking with me or giving me the courtesy of saying excuse me while she helped someone else that came in after me as I waited at her counter.

Octavia H 
Rating:
5.0

Customer did not leave a comment.

Pamra S 
Rating:
4.0

Customer did not leave a comment.

Reginald C 
Rating:
5.0

Customer did not leave a comment.

OMAYRA D 
No reviews have been submitted for this location.

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