Customer Reviews for General Storage McDonough
(U-Haul Neighborhood Dealer)

743 reviews

1371 S Zack Hinton Pkwy   McDonough, GA 30253

(770) 954-8893

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 954-8893

1371 S Zack Hinton Pkwy
McDonough, GA 30253

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

REGINALD H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

COMFORT H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSONCURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Everything was fine thanks for great service!

SHARON J. 
Rating:
5.0

the unit we picked up looked like someone was sleep in there,

Lashawn C. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA B. 
Rating:
5.0

I would like to say that Tom at the pickup/return location provided excellent customer service two weekends in a row

KAFFEUS S. 
Rating:
5.0

Customer did not leave a comment.

MILDRED L. 
Rating:
5.0

Thanks for friendly and helpful service

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

CAREESE T. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
3.0

Customer did not leave a comment.

RHIANEIDALIS S. 
Rating:
5.0

Great staff in that store friendly to do business with.

JOE M. 
Rating:
5.0

Customer did not leave a comment.

jerome A. 
Rating:
3.0

Customer did not leave a comment.

Callie S. 
Rating:
5.0

The gentleman was very nice and friendly. I initially opted to pick up the equipment via mobile, but decided to come in before the store closed to check in with a rep. Although, I was late due to traffic, the gentleman was super friendly, personable, and got me situated even though the store was closing.

ASHLEE D. 
Rating:
5.0

Customer did not leave a comment.

Mechelle D. 
Rating:
5.0

Thanks

NGOC N. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Tires kept going flat on the road

NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

The staff was very friendly, professional, and efficient.

CHERYL C. 
Rating:
1.0

I disputed being double charged, and was still double charged. Renting from online is a bad idea. I was not told if I'm 15 minutes late my rental would be cancelled. Then when I redid the rental, I was automatically put for a 4 hour rental, meanwhile I wanted the rental for 24 hours. So I was double charged. Called and spoke to customer service after being on hold for over 30 minutes. And I was still double charged.

YOLANDA G. 
Rating:
3.0

Customer service at this location was very helpful.

SANDOVAL F. 
Rating:
5.0

The service provided at this location was above par and the service provider, Wayne provided exemplary customer service.

ZEPHLINPEBRENSTR J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Leticia H. 
Rating:
5.0

Customer did not leave a comment.

paula R. 
Rating:
5.0

Great people todo business with.

Joe M. 
Rating:
4.0

Online. It was very confusing trying to use my smartphone for this.

Erma P. 
Rating:
3.0

Customer did not leave a comment.

Johnny D. 
Rating:
3.0

Should be a more friendly at this location also the box for drop the off is not in place the have something different that is confusing for Customers.

DAMIAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

tersa T. 
Rating:
1.0

The woman at the location was lazy, rude and reminded me that she doesn't work for uhaul. The gentleman tried to make things better but by the time he stepped in the other already made a bad experience.

steven N. 
Rating:
5.0

Staff here was so nice and helpful!

BETHANY W. 
Rating:
5.0

Customer did not leave a comment.

Tidas T. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Modesto M. 
Rating:
5.0

The business was closed on drop off and they followed up with a call.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Everything about this my first Rental was good,from the employees to the vehicle itself,very encouraging,I have already recommended your facility.

roger L. 
Rating:
5.0

Customer did not leave a comment.

LATOYIA C. 
Rating:
5.0

Customer did not leave a comment.

LATOYIA C. 
Rating:
5.0

Customer did not leave a comment.

CONSTESSER G. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Nothing so far

patrick A. 
Rating:
5.0

Truck was very old parking brake was broke hanging on the floor

William B. 
Rating:
5.0

Customer did not leave a comment.

Jamee N. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

I returned the equipment early. However, since it was a Sunday and the location was closed,. I was able to utilize the 24 hour drop off. I was able to close out the rental the next day. Awesome service.

Jamel L. 
Rating:
5.0

he cab of the truck had a rotten egg odor. I assumed it was the disinfectant they used. Thank goodness I had some Lysol that sanitized and eliminated the smell. I think to improve the next customer experience, ensure that the cab doesn't have an unpleasant odor. Otherwise, everything was outstanding and I will definitely use U-Haul again!

CHELSEA G. 
Rating:
3.0

Very rude when answering the phone

JOWAN V. 
Rating:
5.0

Customer did not leave a comment.

Diannna P. 
Rating:
5.0

Customer did not leave a comment.

Kahdejah H. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

When equipment is returned after hours, the uhaul location should pull their cameras to verify the time the renter arrived to return the trailer/truck. Thanks.

joseph G. 
Rating:
3.0

To have the pick up location where I originally set my location for. I had to rearrange my helpers time due to puckiping up at a different location after receiving email morning of. Pick up time was 7 am so not much notice to change things

Pam H. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

NOTHING y'all are great already how do you improve on that

David P. 
Rating:
5.0

Excellent service. Wayne and Leigh are great to work with.

john S. 
Rating:
5.0

The office staff was awesome very helpful and upfront explained the process and I will be using them again in the future....Robert Manns

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie A. 
Rating:
5.0

Customer did not leave a comment.

robert U. 
Rating:
5.0

EXCELLENT RENTING EXPERIENCE!!! THANK YOU.

John C. 
Rating:
5.0

Good Experience, friendly staff willing to help and answer questions

Tim C. 
Rating:
5.0

Excellent customer service.

Lacresha W. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Truck had some issues. Leaking some type of oil around rear axel (got on my driveway) and felt like it could use a tube up (sluggish) Otherwise, it did the job.

james M. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Just keep up the good work/service that I have depended upon over the years.

HORACE R. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

millicent G. 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
3.0

Customer did not leave a comment.

KING A. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
2.0

Online check in is the worse ??

Salathia B. 
Rating:
5.0

Outstanding Customer Service!

Ronnie A. 
Rating:
5.0

MAKE THE PROCESS EASIER ON LINE. I TRIED MAKING A RESERVATION ON LINE, BUT HAD DIFFICULTY AS YOUR SYSTEM DID NOT RECOGNIZE THE PASSWORD THAT I USE. I REFUSE TO CHANGE MY GOOGLE PASSWORD.

AL B. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

COVID-19 has made the check out process easier and more effective. I didn't like using U-Haul because of the slow process and inattentive staff.

Yolanda T. 
Rating:
5.0

Customer did not leave a comment.

HELEN M. 
Rating:
1.0

Trailer was unacceptable inside. I have pictures to send. Dirt, glass, and wood covered the entire inside of the trailer. Trailer was in a really bad spot for pickup. Maneuverability was zero. Took close to 30 minutes to leave once connected because of location. I would be surprised if damage to site or equipment didn't occur daily. Multiple times I had to get out an look before moving just to leave the site.

JOSEPH A. 
Rating:
1.0

Waited 4 hours in the Store to get my Truck arrived 30 before Time. System went down and my card was swiped 4 times

Dawna D. 
Rating:
5.0

Customer service was great! I would highly recommend.

Clark E. 
Rating:
5.0

Customer did not leave a comment.

India D. 
Rating:
5.0

The gentleman who assisted me was knowledgeable, friendly, helpful and courteous. Great customer service and the truck was in great condition.

RONNIE A. 
Rating:
5.0

Customer did not leave a comment.

Shaneka N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Great customer service.

Cedric D. 
Rating:
2.0

I always use this location but this time the customer service was not very good, maybe because of the COVID-19 pandemic. I also felt that I was over charged for a single $19.95 van rental to a total charge of almost $78, I've paid less when actually moving with a truck.

VELMA R. 
No reviews have been submitted for this location.

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