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LATISHA M
Customer Reviews for Genesis Fitness Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing--perfection is already there!
carla lCustomer service was wonderful! He was very helpful and friendly as I asked questions and waited. Having a big U-Haul sign above the help desk would provide clarity and confidence when entering the fitness center 🤣
SARA PThe truck was easy to drive and very well kept. The guy I dealt with was very helpful and did a great job.
Kent CMade return very easy. Even unhooked the trailer.
JOSEPH Ralways has a pleasant and friendly attitude very helpful on putting on the trailer and making sure the equipment is properly functioning. I have rented from this same site always the service is the same, good job that's why always use them.....thanks
GEORGETTE SI couldn't even bring the U-Haul back to return it I had to find a U-Haul place close to where I was and drop it off due to the fact that it was barely going must have jumped timing or something. At one point it said I was doing 60 miles an hour when I finally had somebody to come rescue me they said technically according to their car I was barely hitting 35. And then turns around and wants to charge me over $1,000. For something that didn't get me where I needed to go, nearly got me ran over, had to actually bribe and pay someone to come rescue me and then want to try another charge me.
BRANDY WAll good!
Paul PThis location was great and the man at the counter was very nice, except they do not allow one way drop offs when that is what I selected online when scheduling. I was not made aware of this until the day of when I was getting the truck. Luckily I wasn't moving far or I would have been out of luck. I think when I was called to be advised of the nearest pick up spot, this should have been taken into account and either changed locations to somewhere that allows one way or at least given me an option instead of surprising me at pickup.
DILLON FGreat experience!!
Peggy SOwner was very friendly and welcoming! Awesome experience!!!
james gThe truck tires kept losing air, when stop at red light the truck stall out, or the brakes would feel like not its not stopping the vehicle.
Delores SEvery thing went well
Mike KKeep doing exactly what you are doing. You made my situation easier. Thanks.
Thomas SGreat customer service
ROBERT PGreat Service
David BGreat staff. Very convenient location
Oscar PGreat place
AMBER DMy first attempt to rent a trailer the attendant was not available, he had gone shopping. The next day all went well except for the lot being deep with water in puddles. The attendant was very helpful connecting and later disconnecting the trailer. I forgive him for not being available on my first day, but it delayed my business by a day.
VERNON MWayne, the agent, went above and beyond to make sure the entire process went smoothly. The 26' truck had over 50k miles on it but was like new inside, drove great, and all functions worked. The inside bump rails were in great shape. I didn't try or need the cargo light in the box. Power windows would have been nice but the a/c worked really great
CHARLES BVery friendly people
Lita MExcellent customer service.
Michael MMr Wayne was so helpful and made this new experience not as scary as I made it out to be. The only thing you can really do to make things better is to keep up the best customer service like Mr Wayne does at all of your locations. He is a shining example of how customer service should be done :)
Nicole POffice was closed before we dropped truck off
Michael CI don't know how Wayne could have made it any easier than it was . Enjoyed talking to him. Super nice guy !
JIM SVery good self service drop off after hours.
Timothy MWould be nice if I could get my refund I’m owed!!!!!
Jeremy cThe location I rented the trailer from had excellent service and was very accommodating! I'll be renting from this location from now on.
WAKEFIELD BGreat customer service. Truck was clean and well maintained. Pick up and drop off location was easy to get in and out of. Will use again in the future.
SHAUN DStill waiting on my refund
Sharanda FGrass was grown up
Angie BI was charged $274 it's still on my bank account this U-Haul dealer has been paid if this comes out of my account I will sue you and your dealer will not use this dealer anymore
RADNAL BThe guy at genesis was very helpful. Although he was frustrated that the system was down there was nothing we could do. He stayed in contact with me no the moment the system was up he got me in my truck. I was in a huge time crunch. So to me, that means a lot.
MATTHEW DOutstanding service, super friendly
Gary KThe managerhas it together at this location. Goes above and beyond to get you what you want with fast courteous service
FORREST HHad low tire indicator warning, Steering was very loose and so was the shifter on the other truck I used... Needed a smaller truck and could not rent it so I had to rent a larger truck and was not discounted for the upgrade...
Truman MBest service ever
DANIEL Wmanager extremely helpfull
WILLIAM WThe rental agreement IS NOT 24 hrs....I rented the truck at 2:32pm....then it said to have it back next day by 2:00pm. Another office contacted me saying it would be late....they would charge me the full amount.i had to call up uhaul on the toll free no ....I told them I cleaned it up and put more the amount of gas that was left for me when I picked it up....They put it in the notes....so I didnt get charged .
LILLIAN NCustomer service was awesome the place was very nice
KEENA CNothing it was perfect. Very cooperative
robert bVery friendly & helpful staff.
James YGreat place to rent, always very helpful when in need of a haul.
MICHAEL PEverything was perfect. Nothing needs to change.
TAMMY HI have rented from this location a couple times. The owner is very helpful and has great customer service. I will continue to use this location. Highly recommend this location!
Kashia SReplace the combination lock used to lock the key in the box of the truck! It took an hour of my moving time, trying over and over again, with and without customer service thinking the issue wad with the password to the lock itself must be old, damaged, or rusted! I was very disappointed with the service.
Charles RMy main issue was there was no covering to inspect vehicle. Was raining and I got soaked!
Malon STail light was out. Other than that no issues
Ashley CThe manager was very helpful and courteous. Took time to answer all my questions and made the check back in process very easy.
MATTT SI thank your office for the professional work ; privilege and experience your team give. Thank you
Cloby A:-)
Brandon P