Customer Reviews for Genesis Fitness Center
(U-Haul Neighborhood Dealer)

239 reviews

2800 Westwood Rd   Westlake, LA 70669

(337) 433-6690

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 433-6690

2800 Westwood Rd
Westlake, LA 70669

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SAMNANG H. 
Rating:
5.0

Very knowledgeable staff. Outstanding service. Easy rental process. I would highly recommend them.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

viki B. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE L. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Y'all have done an outstanding job on the paperless and customer interaction with the rental software. Keep up the good work!!

TRACY Y. 
Rating:
4.0

Customer did not leave a comment.

Penny P. 
Rating:
5.0

Overall great experience. Helpful staff

paul P. 
Rating:
5.0

The gentleman was very professional and helpful

CURTIS V. 
Rating:
5.0

Friendly staff and owe some service

MOHAMMED T. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

Customer did not leave a comment.

ZETH D. 
Rating:
5.0

This has nothing to do with location but with my reservation. I was suppose to pick my truck up from a total different location in Moss Bluff but they didn't have it there. Told me to call someone they weren't helpful at all. So I did, they told me closest truck was in tx 2 hrs from me. I called and complained to customer service. Finally after 5 hours of being on the phone they were able to get me one at this location. The man at location was very helpful and I'd definitely go through him next time for a rental. My online process seemed easy but my reservation really wasn't honored correctly. From now on I'll do it through personal contact.

Dusty D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
3.0

Online reservation completely wrong. immediately called to have it corrected. Was told no problem. Called to ask about different drop off place, $200 to drop off at different location. What a rip off! reservation had not been corrected and uhaul hassled me the whole time I had vehicle. Also, the mobile pick up was a major hassle.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

Charlotte H. 
Rating:
2.0

It was out of the way for me but I was moved from the hay 14 location to Westake because they had the 5x8 trailer. Westlake printer wasn't working so all paperwork was emailed to me to print out and carry with me.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

People were excellent and courteous. The tow dolly's ratchets were worn out so much so you had to hold lever to tighten or loosen strap.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
3.0

Excellent customer service and stellar truck.

Luwanna B. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
4.0

Excellent attention from staff, however they should improve supply of materials for moving, such as boxes, types, dollies.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Super friendly and very helpful.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
4.0

Customer did not leave a comment.

KOURTNEY T. 
Rating:
4.0

Customer did not leave a comment.

Philip L. 
Rating:
4.0

Customer did not leave a comment.

Mario O. 
Rating:
4.0

Customer did not leave a comment.

Aaron V. 
Rating:
5.0

Easy return. Employee was personable

Michele F. 
Rating:
5.0

Awesome

Bryan D. 
Rating:
4.0

Customer did not leave a comment.

Irma P. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

LANA D. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

It's all good thanks

JAMES K. 
Rating:
5.0

Wayne's extra help made my move out of state easier

Maxine G. 
Rating:
5.0

Customer did not leave a comment.

nina L. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
Rating:
5.0

The guy was really nice and understanding. He explained everything about the contract and the aspects of the rental. I would definitely refer all my friends and family to this uhaul dealer when they move.

Patricia L. 
Rating:
3.0

When I called the main booking number I told them exactly what I wanted. They put down the wrong thing and when I got to my preferred location they DID NOT have the trailer I had reserved 3 WEEKS IN ADVANCE! I THEN HAD TO DRIVE 1 HOUR ROUND TRIP to get the trailer I wanted. THE ONLY REASON THE ENCLOSED TRAILER WAS THERE WAS BECAUSE SOMEONE ELSE TURNED THEIRS IN EARLY. If that had not occurred my trailer that I reserved 3 WEEKS IN ADVANCE would have not been in stock for my planned moving. The U-Haul company gets NO stars from me because of the LACK of PROPER customer service and INADEQUATE people receiving bookings!

zachery B. 
Rating:
5.0

Customer did not leave a comment.

barry K. 
Rating:
3.0

Wiring issues blew fuse on tow vehicle. Had no turn signals on trailer.

keith B. 
Rating:
5.0

U haul itself sucks ass the location was great but u haul as a company sucks ass

Peyton C. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

KEEP DOING THE GOOD WORK

karl B. 
Rating:
5.0

The back of the truck was covered in this RED residue. We tried to sweep it up, but could not get it up. tracked red stuff all into our new location.

Virginia H. 
Rating:
5.0

Customer did not leave a comment.

DORITA S. 
Rating:
4.0

Crazy process of confirming my ID aggravated me

James K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

No need to make any changes.

Ira C. 
Rating:
3.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

LEONARD K. 
Rating:
3.0

Customer did not leave a comment.

Mary Benoit B. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

WILRIDGE D. 
Rating:
5.0

One of the tires was rather low on tread. It was my mistake for not checking this before leaving.

Joshua H. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

mostly a gym, not a very defined U Haul location

DANIEL F. 
Rating:
3.0

Customer did not leave a comment.

Danny B. 
Rating:
3.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
3.0

Watch the person hooking up your trailer close.

Diana R. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

After hours drop off. I will note that they sent me a receipt indicating that the U-haul was received first thing the next morning, which was greatly appreciated.

COLE C. 
Rating:
5.0

Customer did not leave a comment.

sheila M. 
Rating:
4.0

Customer did not leave a comment.

Lowry P. 
Rating:
3.0

Make sure everything is working on rental equipment.

Dexter M. 
Rating:
5.0

Very helpful and suggested a different drop off location which saved $80 which was very much appreciated. Thank

Richard B. 
Rating:
5.0

Customer did not leave a comment.

christy B. 
Rating:
5.0

Customer did not leave a comment.

andrew A. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Staff was extremely nice and helped with hooking an unhooking to trailer, it was a pleasure doing business with and talking to

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

I reserved a 26 ft truck and when I got there they only had a 20 ft and the guy said they gave it away to someone who was going one way and I would have to go to the next city to get a bigger one. That's unacceptable.

GREG M. 
Rating:
5.0

Customer did not leave a comment.

Pauline B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Bethany S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
4.0

The location was just fine. The trailers on the other hand are tongue heavy and have NO crank jack installed. Very inconvenient.

BRAD H. 
Rating:
3.0

Customer did not leave a comment.

DIANNA H. 
Rating:
5.0

Customer did not leave a comment.

Louis A. 
Rating:
4.0

Customer did not leave a comment.

ED V. 
Rating:
4.0

Customer did not leave a comment.

DARREL L. 
Rating:
5.0

Every question I had was answered, everything was was perfect with the pickup, all add ones were in the truck....great doing business with U Haul

Penny G. 
Rating:
5.0

Customer did not leave a comment.

Van V. 
Rating:
4.0

Customer did not leave a comment.

George B. 
No reviews have been submitted for this location.

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