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Christine A
Customer Reviews for Genesis Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were down the street at Walmart to buy a Tv, but realized the size of the TV was to be for my car, so we Immediately found a U-Haul less then 1 mile away, and we drove straight their, and found the Van we were looking for, only took less then 10 min to book it and drove back to pick up the TV, and was back to drop off the Van in less then 2 hrs! The rep there was awesome and extremely kind, we were very happy with the service and our 75” TV 👍🏼😇🌸
Rebecca SI don't believe that there is anything that can be improved. The staff person was friendly and very professional. The truck was a newer model and performed very well! I had a very good customer experience. This will always be my truck rental location.
MALAIKA T100% recommend, nothing at all
RITA VService was great
Jacqueline GThe gentleman who.helped me (I didn't catch his name) was very helpful and friendly. It was a very quick and easy process.
KEVIN BEverything was excellent.
ALEJANDRO ZNice and easy.
CHRISTOPHER XPossible front end needs alignment Service excellent! Very nice and helpful people.
KENNETH MEverything was great. The service representative was very friendly and helpful.
Michael WGreat fast service, the uhaul app was unnecessary As I couldn't find the vehicle pre inspection list.
joe fThe rep that helped us was very nice and courteous.
Juan SAlways kind and professional. They explain everything so it’s understandable.
gary rQUICK QUESTION WHAT HAPPENS IF THE FUEL LEVEL IS MORE THAN WHEN WE PICK IT UP ? IS THERE ANY CREDIT ? I RENTED TWO VANS AND LEFT THEM OVER FUELLED PLEASE
Arturo vGabriel was FANTASTIC!
gary rEasy to fine; excellent customer service; great hours for pick up and drop off. Couldn’t ask for anything more highly recommend!
Jacqueline GOpen a little earlier.
frank aSo easy and affordable!
KYSHA Glike the rent hours, set up only 4 hours, I pick it up at 4 pm, but let me return it at 10 pm
howard tGreat service.
Ari LThy take care of business. None ofthe stuff you have to go through at other locations. They let you know our needs come first and they will do what is needed to fulfill those needs. The BEST!!
Robert SRay was open, courteous, honest and fair. Great service
Michelle SN/a great
raul hI can’t think of anything. I checked in online and the van was ready to go in 5 minutes. When I returned it the gentleman checked it out immediately and I was on my way in no time. Very pleased.
Daniel SNice and friendly
christina rGreat experience. The staff were helpful and a convenient location.
Reshan CWas very accurate and informative over all
raul hThe online check in and confirmation was easy. (they even made an earlier time exception for me when I called the 877 number) The location is easy to find and parking was good. The issue of getting the key from the box was a bit tougher than I was expecting. I walk up with my confirmation and see two locked key boxes and a drop box. I open the app on my phone and stumble a bit trying to see what next step I was to do, (they pre-verified my credit card and email) says to take a picture of my CDL. Now it wants me to scan the back? (all while stooping on the ground with my wallet laid out on the asphalt?) Now it wants me to verify the truck number. (walk across the parking lot and find it) Now it wants to verify the licence number (walk back to the truck again). Now they need me to give them a number to someone that they can call to verify what they just verified. So I am now pacing around the lot waiting for them to call my girlfriend (who's now waiting at the storage place wondering what's taking so long and gets blindsided by an operator asking questions by a U-haul rep). We clear that up and I get a code finally on my screen. I dash over the key box and the hockey puck shaped lock is pretty high up for a short guy and the digits read upside down. Trickey but not a deal breaker geting the four digit code to read on the lock, but the hidden little lever to open the shackle is suck! I pull and cuss for a few minutes and finally got the key!. Truck was super clean and ran great, I drove 13 miles total and was back a few hours later. I park it and clean up, lock the cab and walk back to the drop box. My paperwork confirmation had no instructions and there was no instructions posted so I drop the key in the box and head to my car to leave and check my computer when I get home. Now before I drive off I check all my U-haul emails of ad's requesting dollies, blankets and boxes to see what i need to do...nothing. I now check the 80 page "Terms and conditions" email and after scrooling for ten minutes i found the link to check in!! Says to take pictures of the dash, fuel gage and all sides of the truck...I already locked it and dropped the key!! Frustrated I drive home call the 877 number I had and the U-haul lady was so nice, she called the furniture place and they got the key and checked in for me. The reciept came shortly after that with zero surprizes on the bill. So some of this is probably "User error" and doing this process a few times has to get easier but my suggestion (unless I missed the instruction) would put something on the "confirmation" paperwork of what the "check out" process is. And fix or replace that lock..that was tough.
Rob WGood customer service
Esmeralda ALockbox lock was hard to get off. Could use an upgrade on that tool/piece. Would love to know the pick up/ verification process (and drop off process) would take 15 mins so I could have planned ahead better.
Kimberly MMake sure you get a invoice to see the mileage and what they are charging you before you leave.
Arturo vIt was a bad day I picked to move! I made a reservation online to pick up a 15-ft truck at 9 am. When I went to the store, which was not open until 10am. I was supposed to get a info of combination lock to obtain the car key but U-haul network was down! I waited until I got help when store opened but they could not help either since U-haul server was down. Unfortunately, I'd hired a group of professional movers to help moving and they started charging their services at 10 am. Eventually, I got a truck out of the store at 11 am. I have to pay extra for the movers. It's not the store's fault but U-Haul should have helped to relieve for the extra I have to pay to the movers.
Promma PGreat and good service great job, tank you so much
Luis SI would like to thank cedric for his Help I had an issue he took care of It. I? really appreciate his help
Bobby MHe was fast and friendly
jamie lFriendly staff, reasonable prices
Teresa RGabriel was informative, welcoming, and helpful.
Denise FBoth Julio and Dan I think that was the guy's name. Did a great job.. can't think of anything they could have done better.. the equipment was in excellent condition.. the price seemed reasonable.. hope every everybody has the same great experience at this location
richard gGreat customer service. Very clean vehicle and quick process!
Jason KGabriel helped us and was extremely kind and helpful! Highly recommend this out of the way spot :)
Rachael BWhat’s provide a service very helpful
Yolanda GFriendly staff.
Esmeralda AMore trucks in different sizes
Ramon ZFriendly stuff
Esmeralda ABrought the vehicle back more than 24 hours earlier than scheduled and was still charged full amount. Not cool
Joshua APricey for 2 hours and 28 miles total roughly $50 plus gas charge totaled out to $65.00. Service was professional. The $19.99 deal plus miles gets you.
Jerry SNot much, so easy with everything. Most of the contract info was done on my phone.
Kim MFuck off
John RExcellent Customer Service.
julio aI had a hard time finding if at first since it is not an actual U-Haul facility. I was looking for or expecting to see a U-Haul sign. Maybe having a sign or something that makes it a little more clear where the drop off is could be helpful. I wasn’t told it was called Genesis Furniture just “U-Haul Neighborhood Dealer”. Parking lot and facility was nice and easy to pull into and clean, just was initially unsure of exact location.
nicole m