As always Susan has her trucks in clean and great running conditions. She always been easy to work with and there if you need her help.. Would definitely recommended her.
Ken C
Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We always get exceptional service here. 🌺🤙🏾
Manuella RSusan is such a wonderful lady! She made this rental experience comfortable and I'm not sure anyone else would have been as graceful as she. Thank you, Susan!
Annber KRegarding your movsav and movsavplus should state what are the deductibles and what policies are related to each vehicle type.
Gordon CI was very happy with Susan’s uhaul service! Thank you!
Judith YExcellent customer service, response time, location and equipment availability.
Melvin KEverything was handled with professionalism and customer courtesy
Greg TIt was quick going through my phone and when I got there it was ready to go, van was clean, and the rates was fair. Yes I would rent uhaul again and recommend them, especially from the Waipio Gentry office because it was convenient, professional, and curteous.
Tracie AThis location is one of the best to get a truck. I wish they have more units to rent out
Norman HNothing actually I just wanna say we need more people like ur staff especially Susan thank you so much I’m a very happy satisfied customer!!
Emma MThank you to the manager, Susan for her help and advice. Susan calmed my anxiety about my very first time renting a Uhaul van. I would have no problem doing this again. It was a pleasure and memorable experience I would definitely recommend.
Curtis CFriendly, knowledgeable, helpful staff.
Sandra HI cannot think of any improvements to be made. The service has been outstanding and most accommodating. Thank you!!!
Kehau KSusan was a friendly and very engaging with her customer service skills. Nothing needed to improve during my service time. I have referred my daughter because she will need to rent a haul in the near future for her moving needs.
Jeremy BLocation was convenient. Pick up and drop off was easy and fast. Would definitely recommend and use again in the future.
Shane HSatisfied with my rental..
Celesteen MPlease add an extended cargo van
Norman HOutstanding customer service during pick up and drop off, highly recommended! Thank you,
Jason TService was great!
Donna KAmazing staff- the lady attending was extremely helpful, quick and straight forward reservation and an awesome cheat sheet for vehicle return.
Stephen EAs usual great service, but then we have been a long time customer
John CGreat experience from start to finish!
Robin MFirst off, Susan is awesome she has a welcoming and joyful energy and her customer service is one of a kind !!! I am very grateful that she worked on Christmas Eve , therefore I was able to get my moving done on a day that was convenient for me and my family. Happy Blessed Holidays to you Susan and your staff also to All who reads this review.
kaimanaonalani mClean, friendly, helpful, great rates! Thank you!
Evelyn REasy process and lady was very helpful who waited on us. EXCELLENT!
Elvin BService was great! It might have been faster if the driver's license info could be added prior to picking up the truck. The app to do that took a while to work.
Sandra HYou guys are excellent and superior. Your office lady actually feed me when she noticed I hadn't eaten after the move. It's nice to have gotten a good product with so much caring. Thank you
Robin PNothing
Mark BService was friendly and efficient. Communication and process with Susanand through text contributed to overall positive experience.
Caesar AThe truck was very good, no problem at all, drove good and no hiccups…. The customer service in other hands. I was harassed by my ethiny, the lady was joking about the street name and she said that I was able to identity and spell the name very well since I’m spanish… first of all: I’m not spanish. Second she can’t judge someone by the name. Terrible person, she has bad jokes for everything. Complained because the truck was wet in the back… off course rain all day long for 2 days. Well in resume: good trucks, bad service, don’t recommend, I could scalet the situation but I’m too busy to move and at work, got no time to loose with her.
Eduardo OFriendly staff.
Ramon SWas super easy and awesome… Great customer service and fast….
Meaalofa VSusan was great. She was very helpful and definitely provided a positive experience.
randall kLove the person who helped me!!!
Jahsiah CAmazing customer service, I will definitely return!
Lyndon ESusan was awesome!! Very informative, professional, & pleasant! The truck/van was the perfect size, super clean, & the location was easy to find:).
Eleanor CExcellent customer service. Transaction went very smoothly. I was in and out in a matter of 15 mins
CHANTELLE SGreat customer service. Was very helpful and communicative
CHIGOZIE OThank you Susan You are AWESOME!!! Great quick service
SHARILYNN OAwesome customer service - very helpful and easy to work with!
Jolin BGreat staff, very friendly and helpful, will definitely return.
Jason JVery accommodating and thank you for understanding the lady boss extended our contract the next day that we supposedly returned the truck really helpful totally recommend this company.
Celesteen MI’ve always enjoyed doing business at this location, the people are very friendly.
Chris OWonderful Customer Service.
Princearchikins AExcellent Service
Princearchikins ALet customers know what we didn't clean because we used a blower to clean inside and out yet I still got a $10 deducted for what ever reason.
Pablo TFriendly fast service. Great Vehicle. No complaints.
Carroll CGreat staff
Michael SSharon provided excellent customer service! App to upload your driver's license needs serious improvement though.
Susan KThe staff was very helpful and courteous. I would definitely recommend.
Joseph KSusan at Waipio was very friendly and excellent at what she does! My experience is very bright, positive and awesome! Found me a go-to place if ever I’m moving or need any help. Keep up the great works 🤙🏽
Mele LTHE BEST!!!
Bernadine KSale associate was so accomidating and helpful. We really appreciate the business help and during a very busy time for moving was amazed. Great associate with professionalism and attitude.
David D