Fast and easy to pickup U-Haul.
Joseph A.
Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice location. Owner was very pleasant. Will rent from this locale again!
Gilbert A. F.Van cockpit area could have been wiped down more. But overall great customer service and availability!
Christopher B.This was by far the cleanest U-Haul dealer I've used to date & we rent uhauls at least 3-4 times a year. The storage manager is very friendly and helpful. Will be renting uhauls from this location from now on.
Kainani Q.Pickup location is a little confusing but overall good experience
Michael S.Very nice
Benjamin B.Customer service was excellent. The lady managing rentals was very nice and even let me store my motorcycle in the warehouse overnight.
Paulina M.It was a great first-time experience. The woman working was really polite and friendly. She was having some technical issues (which weren't her fault in any way) with the computer and set us a bit back concerning our drop off time but she was able to problem solve by using a store device to check us in and see our reservation that way which was awesome! Thank you for the great service, we will definitely be back in the future.
Jarrin G.Excellent ! would definitely use service again.
Ted K.Keep the good work always and your customer will feel happy and be looking forward ahead in the future to come back.
ANGEL M.The app sucks to upload your credentials. Very slow and takes forever to load. Needs serious improvements
Steven S.Representative was friendly efficient and a great human being. Thankyou susan
Michael M.No comments great service
Wanda I.Overall great experience! Will definitely being using their services again in the future.
James M.Fast, easy, relaxed.
Scott B.Oustanding customer service. Susan was extremely helpful and quickly processed my request and had me on the road in minutes. She also was extremely compassionate and helpful to me during an extremely trying time as I was dealing with the passing of my mother. Being able to take care of this last minute move requirement was a load off my mind and I'll definitely be using this location for my future needs as well as recommending them to anyone needing similar services.
chris D.With the exception of an issue of downloading my drivers license, everything went well
Rodney S.Customer service was top notch. Very friendly and accommodating. Very knowledgeable and able to answer all questions immediately
Darren D.Nothing
Cheryl S.Excellent service. Street side signage would be beneficial.
Mark M.Staff (Susan) was knowledgeable, personable and efficient in handling our needs. Would use this location again and refer others there
John P.Nothing to improve. My attendant was amazing, courteous and very accommodating. I would definitely recommend this location.
Shakerah B.Friendly, smooth, easy operation!
genel O.The reason why I wouldn't recommend to a friend is because our experience. The customer service was awesome but they tried to pin a damage on me, good thing I toke pictures prior to leaving the location. If I didn't have those pictures they would have charged me for the damage that was already done from someone else. Now if anyone does rent anything in general take pictures to save yourself so you don't have to go through what I did.
Harlee A.You guys are great! Love the location! I go to this location because the staff is amazing.
Kayla P.Probably the easiest and friendliest of all the locations I've used. Highly recommend.
Dianna A.I think they did a great job with communication And availability. Very nice people to work with!
Tommy T.Not much. Agent was very knowledgeable and friendly. She answered all my questions and had the vehicle ready to go. Highly recommend this site.
Leonard B.Excellent customer service! Highly recommended.
Bernadette F.The person who helped me was VERY helpful and nice. It was fast and easy, she explained everything very well.
Tamie R.Great customer service! would definitely recommend to friends. 👍
Jennifer L.Mahalo for the Great customer service.
GARY C.Everything was perfectly set as planned, no issues while vehicle was operated. Big Thanks to the Waipio Uhaul location for providing customer service.
ALFRED J.As always Susan is very friendly and the Vechicles are clean and ready to go..Would definitely recommend her.
Kenneth C.Thanks very much, for your had work and the support you gave me
Emmanuel A.Nothing, service was great
Paul H.Susan is always welling to help you if she can. Thats why I always come back to her..Vehicles are always clean and ready to go..
Kenneth C.Great customer service. Quick and convenient location. Mahalo
CJ S.Service was awesome!
Darryl K.Perfect the way it is
Lynette F.Great service and very helpful. I recommend this place and their customers service, reliable.
Johny B.Nothing. Excellent customer service at this
Chad C.The process was super quick and easy! The on-site manager was friendly with great customer service.
Jessica J.No negative comments, we loved the service,very efficient, very reasonable in price, full of aloha n love, the location was excellent, we would use this service again.
Mae N.VERY FRIENDLY AND ATTENTIVE. WILL DEFINATELY RECOMENT AND USE THIS LOCATION AGAIN.
Marilynn T.Susan was very professional and she was also very friendly. It was the first experience for us using a Uhaul truck and it went smooth. Definitely a great place to rent trucks. Thank you Susan
Kai K.By far the most seamless and pleasant U-Haul rental experience I've ever had, and I've had a few. The businesses is professionally operated and extremely efficient. I would highly recommend this location to anyone.
Roger S.Fantastic Customer Service. I will rent again and recommend this location!
Shannon W.Great service, I have no complaints. I'd definitely recommend
Clifford M.None t this time.
Tina E.Install a U Haul sign at entry driveway. Company is tucked at the back of building, not visible from street.
Vernette L.Customer Service made it quick and simple
Herlender D.Susan was great!!!!
Bradford R.Great location and friendly staff member
Gregg T.Keep doing what you're doing 👍🏽
Sanoe S.It's was a really good experience!! Very friendly and easy to work with
RussellRyan G.Excellent staff.
Mark B.Improve your website.
Frederick D.Agent was very friendly and helpful
Blossom E.Excellent service! Only complaint I have is the excessive mileage rate. When the charge for mileage exceeds the rental rate, with only 35 miles used, there's a problem.
Rich E.