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JEFFREY D
Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Susan (hope I got her name right lol) is AMAZING. So helpful, quick and to the point! She’s got a return customer for any future moves!
Angela BThe entire process to rent a van (pickup and return) was extremely simple. There is nothing I can think of that needs to be changed. My experience was excellent. Thank you U-Haul.
Dean SNothing. Great customer service and serviceable vehicle are my priority which was present.
COREY LVery easy to check in and out. Process is smooth and each time, vehicle’s very clean.
Leimari BALWAYS THE BEST SERVICE!!!
Bernadine KCustomer Service was awesome! Was able to rent a 15ft truck in a short notice.
Chayse SQuick transaction and always accommodating. Mahalo for that!!! God bless and Happy Thanksgiving.
KALEI SAlways so grateful for your accommodations
KALEI SGreat customer service. I would rent from here again. The lady running the show was really nice and helpful.
JORDAN AAlways Rent from here. Always Great service!
Lawrence OSusan and Sharon were terrific. Pick up and drop off very efficient. Was able to move more than we anticipated with the larger truck. I would suggest larger truck if moving furniture and appliances. Hoollds more for less trips and ramp works great for loading and unloading.
Clyde FI will be a returning customer!
Alberta NGreat 👍 service.
Glenn GMore Vans in stock.
ROD BStaff was helpful and accommodating even though I was 2 hours late in picking up rental.
Trevor NWe were contacted 3 days after we returned the vehicle and notified that there was damage to the vehicle we had rented so we would be responsible for damages and costs to repair. The person who called was Joaquin. He asked me if we took pictures of the roof where the damages were before we left the facility. We did a visual check but no pictures were taken we were not instructed to look at the roof. Through further discussion Joaquin mentioned that the roof inspection was not part of the check out procedures but we would still be responsible for the damage if we did not have pictures. At this point I told Joaquin that we would call back with pictures. He offered to give me his personal cell phone number so that I could send him the pictures. Once we retrieved screenshots from our security camera footage - showing there was no damage to the vehicle on the roof or anywhere else, I called back the Uhaul location. When I called back I spoke to a Stephen Lee who gave me his company email address to send the photos to. We emailed the photos to Stephen and a few hours later we received an invoice. There was no formal apology from anyone at that Uhaul location. The accusation alone with no proper procedure and giving of personal information to send company work related pictures to, is unprofessional and unethical. At the very least I believe I deserve an apology from Joaquin and Uhaul as a whole.
TARA SNone
CHARITO CEverything about renting the u-haul from Waipio Mini storage was smooth sailing. It's probably best to reserve your truck ahead of time.
KEKOA RAlways my Go to!! Service with a smile!
Bernadine KGreat Customer service.
COREY LSusan does a great job..definitely will be back .Thanks Susan
Kenneth CSusie was great & very helpful. We got things done. Thank you.
IDA YI had a terrible experience renting a U-Haul here. From the moment we walked in, the place reeked like someone had just smoked a pack of cigarettes--completely unprofessional and unpleasant. After a long, exhausting day following a 12-hour overnight shift, I just wanted a quick and straightforward answer from the front desk lady. Instead, I was met with sarcasm and attitude. She even mocked me by calling me "sleepy" after I explained my situation and refused to acknowledge her mistake, even when I showed her proof on my phone. After giving us the keys and sending us off, she called 30 minutes later insisting she gave us the wrong truck, demanding we unload everything and return it immediately. This was *her* mistake, yet she placed the blame on us. When we returned the truck, she was rude, rolled her eyes, and snatched the keys from my hand. This move was already stresstul, but the customer service and environment here made it the worst part of the whole process. I would never recommend this location to anyone.
Sundance SN/A
ARLEN MNothing, the lady behind the desk was extremely helpful and kind!
Trisden GGreat service and very professional, Facility was clean and provided designated parking for customers.
Leuila AQuick easy and affordable. Thanks
Jaime DSusan helped us out great in a pinch. Customer service was excellent!
Raychelle VCan’t think of anything. My experience was fabulous.
Michele KGreat customer service!
Chevis ESharon was great. Professional and personable.
Alan OGreat service! Clean vehicle! Definitely recommend!
Eric BGreat service!
Charles RIt was my second time renting a U-Haul van in about three months. Everything went well and as planned thanks to our agent, Sharon. She was very knowledgeable, helpful, courteous, and efficient. There was minimal anxiety and I would definately be back again. I would also recommend a U-Haul rental to my friends and family. I have only good thoughts about using your services. Thank you for providing such a much needed service.
Curtis CCustomer Service was great. Thank you! Susan
Wanda IGreat customer service, friendly, and easy to work with.
Jason JThe gal that helped me with my rental, was professional, pleasant and very helpful. Will I rent a truck from here again? Absolutely, yes!!!
Patricia NSusan at Gentry Waipio Mini Storage is the best !
Les VGreat customer service! 10/10
Matthew SAs always Susan has her trucks in clean and great running conditions. She always been easy to work with and there if you need her help.. Would definitely recommended her.
Ken CWe always get exceptional service here. 🌺🤙🏾
Manuella RSusan is such a wonderful lady! She made this rental experience comfortable and I'm not sure anyone else would have been as graceful as she. Thank you, Susan!
Annber KRegarding your movsav and movsavplus should state what are the deductibles and what policies are related to each vehicle type.
Gordon CI was very happy with Susan’s uhaul service! Thank you!
Judith YExcellent customer service, response time, location and equipment availability.
Melvin KEverything was handled with professionalism and customer courtesy
Greg TIt was quick going through my phone and when I got there it was ready to go, van was clean, and the rates was fair. Yes I would rent uhaul again and recommend them, especially from the Waipio Gentry office because it was convenient, professional, and curteous.
Tracie AThis location is one of the best to get a truck. I wish they have more units to rent out
Norman HNothing actually I just wanna say we need more people like ur staff especially Susan thank you so much I’m a very happy satisfied customer!!
Emma MThank you to the manager, Susan for her help and advice. Susan calmed my anxiety about my very first time renting a Uhaul van. I would have no problem doing this again. It was a pleasure and memorable experience I would definitely recommend.
Curtis C