Customer Reviews for Gentry Waipio Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gentry Waipio Mini Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Humphreys D.
Rating:

Friendly service!

Norman I.
Rating:

Customer did not leave a comment.

Keith S.
Rating:

Customer did not leave a comment.

Shaunna D.
Rating:

Go over the Uhaul Equipment Contract in detail answering questions and making sure the customer understands everything before signing contract.

Charlotte K.
Rating:

Great service! We rented a U-haul truck at this location a few months ago. Great service then; great service now.

LANIPUAKEA P.
Rating:

I will NEVER rent a uhaul again. I rented from this location purely because it was close to the place I was moving into. When I arrived to pick up my rental the lady was rude. She said, "oh, i thought you weren't going to show up." Granted, I was 30 minutes later than my starting rental time, but that is how you rent what you need. Why would I pick it up earlier knowing I would have to return it earlier? When I dropped my rental off she made the same rude ass comment. She said,"oh I didn't think you were going to show up." This time I was there earlier than drop off time. And their website said they opened at 10am! Why would I be there prior to 10am if they aren't even open??? She then opened the rental and so, " oh its kind of dirty." She Then asked me if I was going to clean it. How darn rude. This lady has zero class, and needs a customer service class or a different job away from people. The rental was a NORMAL amount of "dirty" from moving. EVERY rental place i have rented from has an acceptable amount of "dirty" from NORMAL use. The rental was NOT dirty. It had bits of pieces from cardboard boxes and some dust. That is it. totally unreasonable. And if that is the policy that it has to be spotless, then so be it. She still didn't need to make rude comments. Learn some tact woman! Never again. No one needs to be treated like that for no good reason.

David K.
Rating:

What an amazing rental experience! Simple ONLINE reservations! QUICK rental pick up and drop off!! Staff was #1! I would recommend this location to EVERYONE! Mahalo for such an easy and seamless rental experience! You were a BLESSING to our ‘Ohana!

Jeffrey N.
Rating:

Everything went smoothly, no problems. Great, friendly service. I'll be back!

Lance S.
Rating:

Customer did not leave a comment.

Coleen M.
Rating:

Customer service was great and the check in progress to get the truck was seamless!

Fabian M.
Rating:

Service was quick, convenient, polite & friendly personnel......saved my day. Definitely would use this location again. Great price, excellent location for me.

Michael G.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

Customer did not leave a comment.

Anthony G.
Rating:

Customer did not leave a comment.

Sha-De W.
Rating:

Customer did not leave a comment.

JACQUELINE W.
Rating:

Customer did not leave a comment.

Nicholas S.
Rating:

Quick in and out very nice people to do business with.

Debbie D.
Rating:

Customer did not leave a comment.

Arleen A.
Rating:

Susan was super nice and very helpful on the phone when doing my reservation and on that day also! She is a valuable asset to your company! Thank you for the great service!

Kaelin T.
Rating:

Quick, friendly, efficient service!

Charlotte K.
Rating:

Great customer service! Very friendly and courteous employee. We had a great experience!

Eli G.
Rating:

The person at this location charged a cleaning fee saying there were “foot prints” in the vehicle she had to sweep when it was already swept

Jackie H.
Rating:

Easy to locate, near Waipio Costco. Great & quick service, very convenient. Will recommend to family & friends!

Damian L.
Rating:

Customer did not leave a comment.

Ron H.
Rating:

The service was outstanding! I had never rented there before and the customer service was very professional and smooth.

Ernesto A.
Rating:

Customer did not leave a comment.

Lisa S.
Rating:

I was very pleased with the customer service I received from both Sharon and Susan. We were very impressed with both employees. The truck was in great shape and the later drop off time.

John P.
Rating:

Susan was exceptional! Process was seamless and efficient. Will use them again and highly recommend them

Thomas G.
Rating:

Customer did not leave a comment.

Frankie K.
Rating:

Customer did not leave a comment.

JONATHAN N.
Rating:

Customer did not leave a comment.

Jinaki G.
Rating:

N/a

William P.
Rating:

I have used this location a couple of times now and have been pleased each time. The staff is friendly and understanding, the office is set up well and it's easy in and out. I will definitely recommend y'all to any of my friends that can use the service. Thank you so much!!!

Arlene A.
Rating:

Customer did not leave a comment.

Ralph L.
Rating:

Customer did not leave a comment.

Allen G.
Rating:

Customer did not leave a comment.

Jim J.
Rating:

Customer did not leave a comment.

Clint O.
Rating:

Susan is great

Richard P.
Rating:

Great customer service at a very reasonable price

Steven N.
Rating:

The entire experience was great. Thank you.

Edwin W.
Rating:

Good as is.

Galen O.
Rating:

Customer did not leave a comment.

Anthony G.
Rating:

Customer did not leave a comment.

Stephen W.
Rating:

Second time my family has used this service at this location and both times have been extremely helpful and reliable. Highly recommended and would use them again if needed.

Robert F.
Rating:

The service from the Waipio location was great. Easy to find and the customer service was fantastic. Easy online preregistration makes the whole process simplistic.

Jeff B.
Rating:

Had a great experience . Sales person was friendly and personable Thank you:)

Jeremy P.
Rating:

Customer did not leave a comment.

Demitri M.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

Jacob B.
Rating:

Great service and very friendly! If I had one improve it would be To post a sign by the street, but you did let me know on the phone that I wouldn't be able to see you.

Edward Q.
Rating:

Customer did not leave a comment.

Pearl B.
Rating:

Sharon was so helpful and eased our stressful time due to a death in the family and the pandemic. Thank you once again.. Will highly recommend this location to friends and family.

Edward L.
Rating:

Customer did not leave a comment.

Kara-Mikki T.
Rating:

They were so Awesome and friendly. Having to move is a very stressful process and having such positive attitudes actually made the move a lot easier and less stressful. Thank you ladies for your assistance and kindness it really meant a lot!

Robert G.
Rating:

Customer did not leave a comment.

Ken U.
Rating:

Customer did not leave a comment.

Ryan E.
Rating:

Package deals? Promotions?

Alexander W.
Rating:

Customer did not leave a comment.

Clint O.
Rating:

Susan is awesome as usual

Michael G.
Rating:

The van we rented was perfect. The representative was very friendly and professional.

Steven S.
Rating:

The associate named Nancy was awesome, It was a pleasure to do business with her being in the drivers seat. Mahalo.

David F.
Rating:

Overall a good experience

Kareem A.
Rating:

Odometer was off by 20 miles compared to GOOGLE MAPS tracker, so I feel that I was over charged. Maybe you need to check the odometer connection. Left your facility to 87224 Heleuma St (Maiii) To Hokuahiahi St to 95-161 Kipapa Dr (Mililani) then back to Hokuahiahi St Then back to 87-224 Heleuma St to Hokuahiahi St back to your facility. Based on the odometer, I drove an extra trip out to 87224 Heleuma st. A extra 20 miles. Can you check on my measurements, confirm what it is that I am saying and get back to me with a solution?

Pleda S.
Rating:

It was so convenience since it was close to home and just 1 stop to Costco. Thank you and Aloha! :)

Trent B.
Rating:

Don't remember the lady's name that helped us but she was very nice and friendly and made this experience a wonderful one. I will definitely use them again.

scott F.
Rating:

Customer did not leave a comment.

Stacey B.
Rating:

Please notify customers with reservations if there are changes to their reservation in advance, such as pick up time by email or phone.

Stephanie H.
Rating:

pleasant n efficient staff

DENNIS R.
Rating:

Customer did not leave a comment.

Gregory G.
Rating:

Customer did not leave a comment.

Daniel T.
Rating:

Customer did not leave a comment.

edward S.
Rating:

Customer did not leave a comment.

Guy M.
Rating:

Customer did not leave a comment.

Angus A.
Rating:

Customer did not leave a comment.

Blossom K.
Rating:

Susan is the best.!! Always great service and trucks are always well maintained.

Gina P.
Rating:

Not a single thing :)

Derek P.
Rating:

Customer did not leave a comment.

Gina P.
Rating:

Customer did not leave a comment.

NITA S.
Rating:

Thank you for the great experience.

Calvin P.
Rating:

Susan is amazing

Cheryl A.
Rating:

Pleasant staff, easy process. Got the job done and everything went smooth. Thanks U Haul!

R Kamoi G.
Rating:

the young lady working at this location is awesome, sorry I don't remember her name. great work and customer service for sure. Mahalo!

Joseph E.
Rating:

No improvements needed. I truly appreciated the organization, friendliness, and help from the staff. Thank you so much!

Stanley W.
Rating:

Wasn't aware of camera for backing up. Hadn't used one before. Found it difficult to use. Friends say those systems have a warning on screen if you are getting too close to something. Wasn't told anything about that feature, so was very hesitant while backing.

Kelly H.
Rating:

Customer did not leave a comment.

Philip C.
Rating:

Sharon was very kind and helpful. She demonstrated great customer service and performed her role very professionally. The office was small and a little out of the way but once I found it, it was fine. I called the office and Sharon gave me great directions. The cargo van I rented was new, modern, clean and efficient. The overall experience was great. Thank you.

Stephen P.
Rating:

Great Service, one of my favorite locations to use.

Apela S.
Rating:

Awesome service, so convenient and you can pick up even before your scheduled time!

Alan N.
Rating:

Customer did not leave a comment.

Marie P.
Rating:

You folks are AWESOME! Always willing to accommodate even in short notices. Keep up that great work ethics. Much Mahalo!

Robert D.
Rating:

Susan and her Mom have always been Awesome! I'm very fortunate!

Braxton W.
Rating:

The lady who assisted me was great! She was super friendly and helpful. The truck was great and overall Uhual once again comes in clutch around moving time! Will be using Uhual again for any other moves.

Gary M.
Rating:

Persuade the landlord to post a sign listing all businesses in your area. Great service, thanks.

James J.
Rating:

Customer did not leave a comment.

Jerome N.
Rating:

I had awesome experience with Uhaul, and the person there that helped me, were very helpful. Thank You Uhaul...

Frederick D.
Rating:

It would be nice to have a street sign for the location. The lady that helped me was outstanding and good for your business.

Ken S.
Rating:

Super Customer Service including on The phone making the appointment a day ahead.Awesome experience all things about the van were covered Before we left the building.

CARL L.
Rating:

Nothing it was perfect

Brian F.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top