Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)

1,200 reviews

94-515 Ukee St Ste 208   Waipahu, HI 96797
(In Waipio Gentry)

(808) 677-3363

Location Hours

  • Mon-Sun: 10 am - 4 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(808) 677-3363

94-515 Ukee St Ste 208
Waipahu, HI 96797
(In Waipio Gentry)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 4 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Lynette F. 
Rating:
5.0

No waiting!

Lyndon P. 
Rating:
5.0

Car rental point close to the car is convenient, the vehicle condition is very good! The inside of the carriage is very clean. The service is very good! I am a foreigner and my English is not good! But they are very friendly. If I still need to rent a car, I will choose this place!

Xin L. 
Rating:
5.0

Customer did not leave a comment.

Porntip R. 
Rating:
5.0

Susan was very friendly and professional. She explained everything that I needed to know would definitely return for my moving needs. Thank you Susan!

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

KAINALU S. 
Rating:
5.0

Susan is awesome as usual

Clint O. 
Rating:
4.0

I was late because I couldn't find the place, I had gotten dropped off at the address from google maps and ended up Having to walk a mile and a 1/2 to get to the place then when I get there the lady is says I don't have a rental anymore because I'm too late and then proceeds to eat her lunch before she checks me out even though my Van was sitting outside the whole time

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Hainjie C. 
Rating:
5.0

Great customer service!!!! Mahalo Susan you are the best!!!

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Ramon B. 
Rating:
5.0

Always nice to do business with, very friendly

Kenneth C. 
Rating:
5.0

I can't think of anything. I must admit that renting a van from you guys was an phenomenal experience. The lady that rented me the van was so nice and the van pleasure to drive.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Lynette F. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Ritchie W. 
Rating:
5.0

Customer did not leave a comment.

JessicaAnne G. 
Rating:
5.0

Nothing to improve from the waipio location

MONTE T. 
Rating:
5.0

Nothing. Office worker were friendly and informative. Excellent price and dependable vehicle. What else could I asked for.

Mary C. 
Rating:
4.0

Customer representative was very helpful and provided great service. This was my first time renting a vehicle of any kind & she made everything go smoothly.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

It's always great renting here. She is so friendly and awesome!

Clarissa D. 
Rating:
5.0

Super easy. Decent price. Fast picking up and dropping off transactions.

Lance F. 
Rating:
5.0

Customer did not leave a comment.

Darren I. 
Rating:
5.0

Customer did not leave a comment.

Malama P. 
Rating:
5.0

Very nice customer service. Helpful, polite and so much more. First time with this location and very pleased. Thank you

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

Lynette F. 
Rating:
5.0

I wish I caught the name of the person that checked us in and helped us at drop off. She was amazing!!!

Miguel D. 
Rating:
4.0

Susan was very courteous and helpful. She had some good pointers for a newbie like me driving a van like that.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Susan was great and friendly.

Conrad N. 
Rating:
5.0

Staff was friendly, thorough in explaining contract, operation of vehicle and inspection. Prices for rental of truck and a dolly was very reasonable. I will rent from them again if needed.

Linda H. 
Rating:
5.0

Sharon and everyone at the Waipi'o Mini Storage & U-Haul have always provided excellent customer care and exceptional professional service - it has been a privilege to bring them our business for more than 30 years! Mahalo a nui loa!

David V. 
Rating:
5.0

Customer did not leave a comment.

SHANA D. 
Rating:
5.0

Susan is always nice and friendly but more importantly very accommodating.

Ernesto G. 
Rating:
5.0

Transmission was super jerky, almost returned it for a different truck, super clean, friendly staff. A little on the pricier side.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Shane F. 
Rating:
5.0

Absolutely wonderful and conscientious service!

David F. 
Rating:
5.0

Customer did not leave a comment.

Kawika S. 
Rating:
5.0

Awesome! The lady that helped me was very nice and professional. The truck was super clean and the overall process was easy and fast. I definitely recommend this location! Thank you so much!

lincoln I. 
Rating:
5.0

Good customer service

James G. 
Rating:
5.0

Quick in and out friendly and efficient! Even gave great advice on how to save gas!! Will be back & recommend this location. To take it a step further maybe longer hours just a tad.

Kendra L. 
Rating:
5.0

Kind pleasant employee……

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Customer did not leave a comment.

Fabian M. 
Rating:
5.0

Customer did not leave a comment.

Vernon S. 
Rating:
5.0

She was very helpful and great service. Thank you very much!

Shin K. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Thank you very much

Andy B. 
Rating:
5.0

The person was professional,friendly and kind. I will return and tell my friends to go there.

William D. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
5.0

Thank You

Bernadine B. 
Rating:
4.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Brooke B. 
Rating:
5.0

Loved the service and the van. Made our move simple and easy. Will be renting again soon.

Dina C. 
Rating:
4.0

you're the best. best customer service and best prices. will always call here when needed. thank you again.

Michelle L. 
Rating:
5.0

Just keep up the excellent service

Lorelie S. 
Rating:
5.0

Customer did not leave a comment.

Maile K. 
Rating:
5.0

It was the best experience I had with UHaul Truck. Thank you so much. You're the best.

Susan A. 
Rating:
4.0

Friendly 6 service

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Coralee C. 
Rating:
5.0

Susan was awesome. Very patient and right to the point The truck was immaculate. Enjoyed the super easy process. 🤗

victoria N. 
Rating:
4.0

Customer did not leave a comment.

Bronson A. 
Rating:
5.0

I don't have any. The service was phenomenal and I would highly recommend U-Haul to everyone I know. The prices were great and the customer service was unbelievable! I will definitely be back if I need to move again.

Thomas B. 
Rating:
5.0

Before we left the pick up location the truck sounded like it was not going to start up. We left the location not thinking much of it because maybe the trucks just sound like that. We don't know anything about these trucks. We did wonder if the worker checking the truck out to us noticed the sound too or not since they hear the trucks every day.

Jennifer A. 
Rating:
5.0

Just “Keep Trucking”!!! You guys are the best!!! Mahalo!

Keith K. 
Rating:
5.0

Excellent service abs very accommodating!!

Asia C. 
Rating:
5.0

Customer did not leave a comment.

Nana A. 
Rating:
5.0

Customer did not leave a comment.

Alvin T. 
Rating:
4.0

Location was a little difficult to find (even for Waze). Eventually found it and a great, quick and easy, experience. The staff member was excellent, professional, and extremely helpful when picking up and dropping off my van! Thank you!

Christopher S. 
Rating:
1.0

Customer did not leave a comment.

Cherrae C. 
Rating:
5.0

Nothing, Susan is the one who helped me and she was very nice and professional.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Outstanding service from Susan

Dale A. 
Rating:
5.0

Best customer service. Personal and professional. Great walk around noting previous damage. She showed me where to fuel the truck and I enjoyed my move. Safety was priority number one. Thanks for a great day!!!

Karen K. 
Rating:
5.0

Susan was very thorough, explaining all procedures.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
5.0

I believe my reps name was Sharon she was knowledgeable and helpful in selecting the type of truck I needed. She gave suggestion made sure my checklist was in order. Upon returning the truck she greeted us outside with a big smile she walked us through the turn in process which was flawless (per her directions) we over fueled the truck and she credited us wow we are so impressed with this location and it's staff thank you again! We will be back and bring back our friends too

Shaneka V. 
Rating:
5.0

Aloha & Thank you so much, Susan! Amazing customer service! She was quick, friendly and very knowledgeable. It was like reuniting with a long time friend. As we did are initial walk around the van looking for damages, she pointed out all that was already there. My van was just washed. It was very clean both inside and out. I highly recommend this location to ALL! You will not regret it. Have a beautiful day and stay safe! Mahalo nui loa. -Walter O.

Walter O. 
Rating:
5.0

Nothing you people were awesome...Thank you so much for your services.

Melody B. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

None

Antonio T. 
Rating:
5.0

Very friendly employee.

Truong T. 
Rating:
5.0

Customer did not leave a comment.

NITA S. 
Rating:
2.0

Customer Service Representative at the facility was rude, abrupt and unpleasant to deal with. We will use a different local UHaul vendor in the future. The store reeked of cat and was coated in cat dander.

Keith B. 
Rating:
5.0

Very convenient location, warm welcome and assisted promptly, excellent customer service, definitely use services again in the future

Kerry K. 
Rating:
5.0

Everything was a success! Going back for more!

Rina A. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Provide more visible signage showing the main entrance location. Overall a very positive experience.

Everette W. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

Customer did not leave a comment.

Brandon Q. 
Rating:
5.0

Customer did not leave a comment.

Archiebald H. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

Awesome service and equipment

Taufaao V. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Neal W. 
Rating:
5.0

I would like to thanks Ms. Susan for her awesome service and for making the transaction so smoot.. Mahalo!

Carmen F. 
No reviews have been submitted for this location.

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