The cargo van that I rented had a transmission issue. Van was stuck in low gear (could not go faster than 30 mph) and could not reverse. U Haul had to get me another van so I could complete my job. However, Susan Kohn was very helpful and did the best she could under the circumstances.
LARRY T
Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The most convenient and quick uhaul rental we have ever experienced! We will definitely recommend to friends and family and use again in the future.
Gavin MPerhaps a map on the website that shows exactly where the office is.
Douglas HThe office needs a very deep clean. It reeks of cigarette smoke. There are cats everywhere, and finally the lady working the front was wonderful on the phone… but rude, and condescending in person. I will drive extra to avoid coming back to this location.
Brayan VSusan is a gracious professional who is knowledgeable and friendly. We highly recommend U-Haul because of Susan.
STEPHEN TDe verdad todo muy bien desde la señora que me atendió súper atenta y cariñosa muy amable de verdad no cambiaría nada gracias por su excelente servicio
Laura IThanks for great service!
Richard CInside smelled like cigarettes!
Sandra DKeep up the good work.
Anthony OThe office lady was an absolute delight! So friendly and helpful. Will definitely recommend to friends and family. She was so awesome!
Chelcey LThe woman who helped us was extremely helpful, especially since we rarely use your services. She ensured we were well informed before we left and helped us park upon return.
Jon YSusan is very easy to work with and it's a pleasure to work with her
Kenneth CSusan was super friendly and welcoming. She explained everything easily for us to understand. Walked us through the steps if we came back after hours. Checked us back in quickly and smoothly.
JAMES FSusan is ALWAYS kind , helpful and quick!!
Bernadine KAwesome help ! Professionalism outstanding! Customer service excellent!
WILLIAM LEverything went very smoothly. Rental and return was very easy. Customer service was awesome.
MICHELLE VLove Gentry Waipio Mini Storage. Most reliable company!
Richard AAbsolutely nothing, the person who helped us is fabulous
Michele KEverything was smooth and awesome! Mahalo!
Jonah MNothing. Customer service was awesome and made it simple to understand. If need to use a Uhaul again… Waipio Gentry
PAUL TEverything went very well for me from on-line reservation, pickup and drop off. No complaints at all.
Dean SKeep up the great service!
KAWIKA MNot allow the cats in the warehouse. We could be allergic.
ROSE ANothing. Susan (hope I got her name right lol) is AMAZING. So helpful, quick and to the point! She’s got a return customer for any future moves!
Angela BThe entire process to rent a van (pickup and return) was extremely simple. There is nothing I can think of that needs to be changed. My experience was excellent. Thank you U-Haul.
Dean SNothing. Great customer service and serviceable vehicle are my priority which was present.
COREY LVery easy to check in and out. Process is smooth and each time, vehicle’s very clean.
Leimari BALWAYS THE BEST SERVICE!!!
Bernadine KCustomer Service was awesome! Was able to rent a 15ft truck in a short notice.
Chayse SQuick transaction and always accommodating. Mahalo for that!!! God bless and Happy Thanksgiving.
KALEI SAlways so grateful for your accommodations
KALEI SGreat customer service. I would rent from here again. The lady running the show was really nice and helpful.
JORDAN AAlways Rent from here. Always Great service!
Lawrence OSusan and Sharon were terrific. Pick up and drop off very efficient. Was able to move more than we anticipated with the larger truck. I would suggest larger truck if moving furniture and appliances. Hoollds more for less trips and ramp works great for loading and unloading.
Clyde FI will be a returning customer!
Alberta NGreat 👍 service.
Glenn GMore Vans in stock.
ROD BStaff was helpful and accommodating even though I was 2 hours late in picking up rental.
Trevor NWe were contacted 3 days after we returned the vehicle and notified that there was damage to the vehicle we had rented so we would be responsible for damages and costs to repair. The person who called was Joaquin. He asked me if we took pictures of the roof where the damages were before we left the facility. We did a visual check but no pictures were taken we were not instructed to look at the roof. Through further discussion Joaquin mentioned that the roof inspection was not part of the check out procedures but we would still be responsible for the damage if we did not have pictures. At this point I told Joaquin that we would call back with pictures. He offered to give me his personal cell phone number so that I could send him the pictures. Once we retrieved screenshots from our security camera footage - showing there was no damage to the vehicle on the roof or anywhere else, I called back the Uhaul location. When I called back I spoke to a Stephen Lee who gave me his company email address to send the photos to. We emailed the photos to Stephen and a few hours later we received an invoice. There was no formal apology from anyone at that Uhaul location. The accusation alone with no proper procedure and giving of personal information to send company work related pictures to, is unprofessional and unethical. At the very least I believe I deserve an apology from Joaquin and Uhaul as a whole.
TARA SNone
CHARITO CEverything about renting the u-haul from Waipio Mini storage was smooth sailing. It's probably best to reserve your truck ahead of time.
KEKOA RAlways my Go to!! Service with a smile!
Bernadine KGreat Customer service.
COREY LSusan does a great job..definitely will be back .Thanks Susan
Kenneth CSusie was great & very helpful. We got things done. Thank you.
IDA YI had a terrible experience renting a U-Haul here. From the moment we walked in, the place reeked like someone had just smoked a pack of cigarettes--completely unprofessional and unpleasant. After a long, exhausting day following a 12-hour overnight shift, I just wanted a quick and straightforward answer from the front desk lady. Instead, I was met with sarcasm and attitude. She even mocked me by calling me "sleepy" after I explained my situation and refused to acknowledge her mistake, even when I showed her proof on my phone. After giving us the keys and sending us off, she called 30 minutes later insisting she gave us the wrong truck, demanding we unload everything and return it immediately. This was *her* mistake, yet she placed the blame on us. When we returned the truck, she was rude, rolled her eyes, and snatched the keys from my hand. This move was already stresstul, but the customer service and environment here made it the worst part of the whole process. I would never recommend this location to anyone.
Sundance SN/A
ARLEN MNothing, the lady behind the desk was extremely helpful and kind!
Trisden GGreat service and very professional, Facility was clean and provided designated parking for customers.
Leuila A